Don’t trash-talk techs

Your story about the technician strike in Chicago quoted fixed ops consultant Rob Gehring as saying: “I wouldn’t be a technician.” People like him help drive the poor technician attitude.

Veteran service aide rides to motorists' rescue

Pat Howk is a customer assistance specialist for a St. Louis dealership who has spent nearly half his life (he's 60) responding to vehicle owners' calls for roadside help. He's available 24/7 to change a tire, jump-start a battery, or unlock a car or truck with the keys inside.


Wildfires rattle Calif. dealership community

As the California wildfires push westward, curtains of ash and smoke continue to stifle dealership communities as they grapple with damage, customer slowdown and personal property loss.

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