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Big recalls are a dilemma for us all

You have a problem. A supplier sold you a part that you have just discovered is defective after installing millions of such parts into your cars and trucks. There aren't any more parts. The supplier went out of business. Meanwhile the defective ... 12:01 am U.S. ET | Dec. 15

Takata just doesn't get it

Takata has become the poster child for how to mishandle recalls and customers. Company executives seem to be stonewalling their automaker customers, then stonewalling federal regulators and, finally, stonewalling Congress. And I guess we'd have to ... 12:01 am U.S. ET | Dec. 8

Recalls: Dealers in the hot seat

Say you're a dealer. You have a new car on your lot and discover that the model has been recalled for a severe safety problem. Replacement parts are not yet available and may not be for months. Are you supposed to just park it in the back lot? You ... 12:01 am U.S. ET | Dec. 1

Where's HQ? It's like musical chairs

The music stopped, and Nissan and Infiniti moved to Franklin, Tenn. The music stops again, and Toyota is moving to Plano, Texas. Once more the music stops, and Cadillac is moving its headquarters from Detroit to the Big Apple. Once Toyota is gone, ... 12:01 am U.S. ET | Nov. 24

Want to buy a good, used crystal ball?

The scenario was clear: Constantly rising prices at the gas pump would encourage more and more people to switch to smaller, more fuel-efficient vehicles. As corporate average fuel economy standards continued to march toward 54.5 mpg, the U.S. auto ... 12:01 am U.S. ET | Nov. 17

SEMA is still a 3-ring circus

Last week was the annual pilgrimage to Las Vegas to celebrate the automobile at the SEMA show. For years, the Specialty Equipment Market Association has bedazzled the automotive world with a trade show in Vegas. It is nothing short of breathtaking. ... 12:01 am U.S. ET | Nov. 10

Dealers? Yes. Franchisees? Not necessarily

There has been great debate lately in the retail business about whether the U.S. auto industry needs dealers. I believe strongly that the customer, who should be the driver of this conversation, needs a dealer to help with the multitude of ... 12:01 am U.S. ET | Nov. 2

The recall process must change

In recent days, we have learned that there are faulty airbags in millions of cars and that some have malfunctioned and killed or injured occupants. Some suggest that people should park affected vehicles until manufacturers have parts available to ... 12:01 am U.S. ET | Oct. 27

Something new at NADA

In January we're going to add a new wrinkle to the National Automobile Dealers Association convention in San Francisco. Automotive News is hosting its first annual Retail Forum -- a half-day conference focused exclusively on issues that matter to ... 12:01 am U.S. ET | Oct. 20

Goodbye, Big 3! Does anyone care?

Once again, we would appear to be down to two domestic car companies. Fiat Chrysler Automobiles made it official over the weekend that the newly formed company is not American. So we can, as we did before to DaimlerChrysler, say goodbye to an ... 12:01 am U.S. ET | Oct. 13

Cadillac is making big mistakes

First, let's be perfectly clear. Cadillac is an American icon. It is not a German car. It doesn't matter who's running Cadillac or what his background is. Cadillac belongs in Detroit. If the management of Cadillac wants a little breathing room from ... 12:01 am U.S. ET | Oct. 6

In Paris, excitement amid uncertainty

Everyone loves an international motor show. And the biennial Paris event always attracts auto executives from around the world. Another grand motor show, displaying the best and the newest executives and vehicles, opens in Paris this week. Global ... 12:01 am U.S. ET | Sept. 29

Full autonomy will take time

Everyone seems to expect that fully autonomous automobiles will arrive overnight. It will take quite awhile, and automated driving probably will end up being introduced in pieces. Individual features of a complete automated system have been ... 12:01 am U.S. ET | Sept. 22

Chairman's style was part of Ferrari

Like football and baseball coaches, the heads of automakers seldom depart peacefully into retirement. Last week, the current longest reigning auto boss, Luca di Montezemolo, announced that he will step down as chairman of Ferrari, a resignation that ... 12:01 am U.S. ET | Sept. 15

New F-150 could be a game changer

Some time ago Audi introduced an aluminum-bodied car. Because Audi didn't plan to sell that many in the U.S. and didn't want to force dealers to invest much money, it set up a few service centers around the country where dealers could truck ... 12:01 am U.S. ET | Sept. 8

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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
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