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Practices of retired Lexus service chief endure among his disciples

Though Dick Chitty retired from Toyota more than a decade ago, his parts and service principles still ring true at Lexus stores today. One of his disciples is Dave VandeLinde, who is putting his own stamp on service operations at Kuni Lexus in Oregon.


Big U.S. auto discounts are bane to Asian automakers' profits

Asian carmakers are taking hits to their profits from having to spend more to move metal in America. Nissan and Hyundai both said higher U.S. incentives dented Q2 profits.

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