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No experienced personnel need apply at this dealership

It's bad enough that many Americans distrust dealership personnel. The real shame is that many dealers do, too.

Even online, people are the key

In a brave new world of online vehicle sales and subscription services, the overwhelming importance of hiring and retaining the right people remains.


Once an industry joke, electric buses start to dent oil demand

Suddenly, buses with battery-powered motors are a serious matter with the potential to revolutionize city transport -- and add to the forces reshaping the energy industry.

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