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BLOG: Jamie LaReau
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Who knew that demographics could be so funny?
Jason Dorsey led a room of 100 or so car dealers through a keynote address on Generation Y during Automotive News’ Best Dealerships To Work For event last week in Chicago. It was a mixture of detailed demographics, data-driven insights -- and stand-up comedy.
It was so dynamic and thought-provoking that it has stuck wit ... Continue reading "Gen Y guru entertains, informs" » Oct 21, 2014 4:23 pm U.S. ET Post Comment
Martens Volvo-Volkswagen were the first car dealerships in Washington, D.C. – and the last.
The stores have been sold, and Martens Volvo is now Euro Motorcars Volvo of Bethesda. It moved to Chevy Chase, Md., on Sept. 1.
Its counterpart, now called Ourisman Volkswagen of Bethesda, is still in D.C. But not for long. It also will relocate to a Maryland suburb soon, le ... Continue reading "How to drive dealers back to Washington, D.C.?" » Sep 26, 2014 2:03 pm U.S. ET Post Comment
Car dealers are sitting on a gold mine: their idle inventories.
The tool to turn that gold mine into gold is the smartphone.
Increasingly, people are using their smartphones to solve their transportation needs rather than relying on traditional personal car ownership.
Ride-summoning services such as Uber and Lyft are slowly replacing the need for taxis in some maj ... Continue reading "Smart dealers can make big bucks through smartphones" » Sep 12, 2014 2:50 pm U.S. ET Post Comment
Car dealers who believe that men like to haggle and women don’t had better think again.
A new study suggests that women are more keen than men to negotiate -- a reversal from just a couple of years ago.
Swapalease.com, an online car lease marketplace, recently surveyed more than 1,000 drivers across the country about car purchase or lease negotiations.
Among the f ... Continue reading "Why more women are willing to haggle with dealers" » Sep 3, 2014 2:57 pm U.S. ET Post Comment
As a teen, I didn’t know how to change a tire. Neither did my girlfriends.
In fact, I don’t know how to change a tire now. My plan is to call roadside assistance if I ever have a problem.
But that could be a long wait and, depending on the neighborhood, a scary one. So I should learn. And this is where savvy car dealers have an opportunity to do community out ... Continue reading "Dealers are missing an opportunity by not changing that tire" » Aug 26, 2014 3:41 pm U.S. ET Post Comment
Wheel-and-tire insurance is a valuable product. There, I admit it.
It’s not the “snake oil” that a cynical friend once espoused it and other F&I products to be. The friend believes the products are big money-makers for the dealership but costly and useless to the consumer.
The dealer’s profit margins are indeed fat. One F&I manager told me ... Continue reading "Skipping wheel-and-tire was big mistake" » Aug 20, 2014 12:01 am U.S. ET Post Comment
What does a former Ford Motor Co. employee with irritable bowel syndrome have to do with car dealerships?
Potentially, a lot. That’s because the case surrounding this employee could lead to the Equal Employment Opportunity Commission broadening the Americans with Disabilities Act’s definition of offering a “reasonable accommodation” for an employee ... Continue reading "Court ruling on telecommuting could affect dealerships" » Aug 14, 2014 1:23 pm U.S. ET Post Comment
A decision involving the McDonald’s fast-food chain could have dramatic implications for the franchised car dealer system going forward.
It depends on who you ask and their perception of what might come of a July 29 determination by the National Labor Relations Board’s general counsel.
Widespread labor actions in favor of higher wages for fast-food w ... Continue reading "McDonald's and the dealer franchise system" » Aug 7, 2014 3:28 pm U.S. ET Post Comment
For eight years, Folsom Lake Kia and Folsom Lake Ford near Sacramento, Calif., have sponsored charity golf tournaments without anyone ever hitting a hole-in-one.
Yet for the second time this year, a golfer has put it in the cup, winning a new car. The dealer ironically calls it a karmic blessing. See, the first time it happened, at a May 7 golf event Folsom Lake Kia spons ... Continue reading "Another hole-in-one gives California dealer a second chance" » Jul 29, 2014 2:41 pm U.S. ET Post Comment
DETROIT -- I learned some shocking news this morning watching “Today” with Matt Lauer.
General Motors CEO Mary Barra is a woman.
That’s right, she’s even considered the “most powerful woman in the history of the auto industry,” Lauer says. Psst: That might be because she is the only woman in history to hold the top executive position a ... Continue reading "GM's Mary Barra is a woman. Get over it" » Jun 26, 2014 4:15 pm U.S. ET Post Comment
Imagine buying a car while picking up milk and eggs.
Bryan Murphy’s friend did that.
Murphy, the GM of eBay Motors, said his Gen Y friend wanted a used car and had a specific vehicle in mind. While grocery shopping, she glanced at her phone and saw that vehicle for sale on eBay Motors. She messaged the dealer with an offer. The dealer replied with a counteroffer, w ... Continue reading "With Gen Y, where is online selling headed?" » Jun 14, 2014 8:07 am U.S. ET Post Comment