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BLOG: Jamie LaReau
Posted 2:40 pm U.S. ET, Jan. 29
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In the book Citizen Canine, author David Grimm examines whether dogs are on the edge of becoming legal “persons” in this country.
For those who think the answer is, or is close to becoming, yes, Subaru of America has significant news: Only one of the 11 dog harnesses designed for use in cars can be rated “acceptable.”
Subaru funded a study late la ... Continue reading "Subaru-sponsored study identifies safe dog harness" » Apr 10, 2014 6:21 pm U.S. ET Post Comment
Former New York City Mayor Rudy Giuliani once said that to succeed, it is best to “under-promise and over-deliver.”
Many dealers do a stellar job of over-delivering for their customers.
But customer relationships are delicate. A mistake in one area can undercut goodwill built in another.
In a dealership, the service department is where customer relationships ... Continue reading "Don't promise a customer what you can't deliver" » Mar 28, 2014 1:14 pm U.S. ET Post Comment
When the vice chairman of a large dealership group says the company’s business model is “outdated,” you listen.You listen because if the big player admits to needing change, it probably means other dealers should examine their business models and make some tweaks, too.Susan Scarola, vice chairman of DCH Auto Group, said the New Jersey-based dealership gro ... Continue reading "Why DCH Auto Group’s overhaul should give all dealers pause" » Jan 29, 2014 2:40 pm U.S. ET Post Comment
NEW ORLEANS -- Colorado car dealers take heed and watch those ads.Leaders of the Colorado Automobile Dealers Association outlined the pressing issues for dealers at CADA's breakfast on Sunday morning in New Orleans at the National Automobile Dealers Association convention.One of the big ones is the Federal Trade Commission's announcement that it would be heavily monitoring ... Continue reading "FTC ad regulators could 'make an example' of 1 dealer in each state" » Jan 26, 2014 12:01 pm U.S. ET Post Comment
Metro Detroit is beautiful in the late spring, summer and fall. Yet a large part of the world sees it only during the bleakness of winter when the Detroit auto show takes place.Cobo Center looked great inside last week. But people still have to wade through dirty-snow-lined streets under a fog of dreariness to get to it. In fact, we got lucky this year. Had the show been a ... Continue reading "2014 Detroit Auto Show: The Detroit show will stay in the cold weather" » Jan 20, 2014 11:13 am U.S. ET Post Comment
AutoNation's CEO Mike Jackson has a tradition at the Detroit Auto Show.He walks the show floor at 7 a.m., before most others arrive. Only once in his 25 years of attending the show was that ritual interrupted: In 1999, when a snowstorm forced the airplane Jackson was on to wait 9 hours on the runway for a gate, he says.He missed the first day of the show that year."I like ... Continue reading "2014 Detroit auto show: AutoNation's Mike Jackson walks the show floor" » Jan 14, 2014 10:06 am U.S. ET Post Comment
Detroit's cold winter temperatures don't bother Steven Szakaly.Szakaly grew up in Motown. He has returned to walk the auto show floor in his new role as the National Automobile Dealers Association's chief economist. He replaced Paul Taylor, who retired last spring.If there's one thing Szakaly loves about the Detroit auto show, besides being back in the D, is being back in ... Continue reading "NADA's new chief economist returns to his roots" » Jan 13, 2014 2:45 pm U.S. ET Post Comment
Of all dealership departments, the F&I office has the highest percentage of women in key positions.About 19 percent of all F&I managers are women, says Ted Kraybill, president of DeltaTrends, a Largo, Fla.-based research and consulting firm focused on hiring and retention in the auto industry.That might not seem like a lot of women, but compare that to dealerships& ... Continue reading "F&I and the female work force, what an attraction" » Dec 18, 2013 12:01 am U.S. ET Post Comment
Meet GoldieBlox -- a toy intent on shattering stereotypes and changing the future.GoldieBlox is a set of stories featuring heroine Goldie along with construction toys, her “blox.” It targets girls ages 4 to 9.The girls read the GoldieBlox storybooks -- two so far -- and play along to each story’s theme using the GoldieBlox pieces. It helps build spatial s ... Continue reading "Building blocks and cars aren't just boys' toys anymore" » Dec 13, 2013 3:32 pm U.S. ET Post Comment
In 1975, Maureen Kempston Darkes was the only woman executive in the General Motors’ executive dining room. Her peers were all men.“That was not a pleasant feeling,” Kempston Darkes said today. “There were times you wanted to shake your head and say, ‘What am I doing in this industry?’”But Kempston Darkes persevered.She retired as ... Continue reading "Pioneers reflect on the meaning of Barra's promotion" » Dec 10, 2013 4:07 pm U.S. ET Post Comment
Dealers need sweeter deals to offer car shoppers.That's if the industry wants dramatic sales gains for the near future, said an analyst."We think the great release of pent-up demand in the U.S. auto market has run its course," said Adam Jonas, a New York-based analyst with Morgan Stanley, in a monthly call. "From this point we need deals to drive further SAAR [seasonally a ... Continue reading "For a higher SAAR, sweeten the deals, analyst says" » Nov 26, 2013 12:05 pm U.S. ET Post Comment
The subject of incentives makes many dealers crazy because it is so tough to predict what the factories will do and what form any incentives might take.Then there is the issue of whether or not a dealer has the right inventory in stock to take advantage of any incentives. Also, if a competitor offers a killer deal, there is the threat of losing a customer to a competitor o ...