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BLOG: Jamie LaReau
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For eight years, Folsom Lake Kia and Folsom Lake Ford near Sacramento, Calif., have sponsored charity golf tournaments without anyone ever hitting a hole-in-one.
Yet for the second time this year, a golfer has put it in the cup, winning a new car. The dealer ironically calls it a karmic blessing. See, the first time it happened, at a May 7 golf event Folsom Lake Kia spons ... Continue reading "Another hole-in-one gives California dealer a second chance" » Jul 29, 2014 2:41 pm U.S. ET Post Comment
DETROIT -- I learned some shocking news this morning watching “Today” with Matt Lauer.
General Motors CEO Mary Barra is a woman.
That’s right, she’s even considered the “most powerful woman in the history of the auto industry,” Lauer says. Psst: That might be because she is the only woman in history to hold the top executive position a ... Continue reading "GM's Mary Barra is a woman. Get over it" » Jun 26, 2014 4:15 pm U.S. ET Post Comment
Imagine buying a car while picking up milk and eggs.
Bryan Murphy’s friend did that.
Murphy, the GM of eBay Motors, said his Gen Y friend wanted a used car and had a specific vehicle in mind. While grocery shopping, she glanced at her phone and saw that vehicle for sale on eBay Motors. She messaged the dealer with an offer. The dealer replied with a counteroffer, w ... Continue reading "With Gen Y, where is online selling headed?" » Jun 14, 2014 8:07 am U.S. ET Post Comment
Many dealers might be missing a golden opportunity to help drivers in their golden years.
The number of Americans aged 65 and over is expected to double by 2050, said a report in the Detroit Free Press. As a result, many senior citizen advocates, car companies and government agencies are looking for ways to keep the elderly safe behind the wheel for as long as possible.
... Continue reading "Why dealers should have more senior moments in their stores" » May 9, 2014 11:35 am U.S. ET Post Comment
As a graduate of Michigan State University, it is rare that I cheer for the University of Michigan. But today, I salute U-M for standing by the decision to keep General Motors CEO Mary Barra as the scheduled speaker to deliver Saturday’s commencement address.
That decision comes despite pressure from two U-M groups demanding the school rescind Barra’s invitati ... Continue reading "Barra's commencement speech is still on, as it should be" » May 2, 2014 4:10 pm U.S. ET Post Comment
I have joked with some dealers that they’re prophets.
That’s because they had made predictions that ended up being spot on.
Now some General Motors dealers’ predictions could be right again.
Many GM dealers said they do not expect to repair all, or even close to all, of the millions of recalled GM vehicles.
That’s because many car owners never r ... Continue reading "GM dealers will do a lot of recall repairs, but not all of them" » Apr 29, 2014 3:38 pm U.S. ET Post Comment
In the book Citizen Canine, author David Grimm examines whether dogs are on the edge of becoming legal “persons” in this country.
For those who think the answer is, or is close to becoming, yes, Subaru of America has significant news: Only one of the 11 dog harnesses designed for use in cars can be rated “acceptable.”
Subaru funded a study late la ... Continue reading "Subaru-sponsored study identifies safe dog harness" » Apr 10, 2014 6:21 pm U.S. ET Post Comment
Former New York City Mayor Rudy Giuliani once said that to succeed, it is best to “under-promise and over-deliver.”
Many dealers do a stellar job of over-delivering for their customers.
But customer relationships are delicate. A mistake in one area can undercut goodwill built in another.
In a dealership, the service department is where customer relationships ... Continue reading "Don't promise a customer what you can't deliver" » Mar 28, 2014 1:14 pm U.S. ET Post Comment
When the vice chairman of a large dealership group says the company’s business model is “outdated,” you listen.You listen because if the big player admits to needing change, it probably means other dealers should examine their business models and make some tweaks, too.Susan Scarola, vice chairman of DCH Auto Group, said the New Jersey-based dealership gro ... Continue reading "Why DCH Auto Group’s overhaul should give all dealers pause" » Jan 29, 2014 2:40 pm U.S. ET Post Comment
NEW ORLEANS -- Colorado car dealers take heed and watch those ads.Leaders of the Colorado Automobile Dealers Association outlined the pressing issues for dealers at CADA's breakfast on Sunday morning in New Orleans at the National Automobile Dealers Association convention.One of the big ones is the Federal Trade Commission's announcement that it would be heavily monitoring ... Continue reading "FTC ad regulators could 'make an example' of 1 dealer in each state" » Jan 26, 2014 12:01 pm U.S. ET Post Comment
Metro Detroit is beautiful in the late spring, summer and fall. Yet a large part of the world sees it only during the bleakness of winter when the Detroit auto show takes place.Cobo Center looked great inside last week. But people still have to wade through dirty-snow-lined streets under a fog of dreariness to get to it. In fact, we got lucky this year. Had the show been a ... Continue reading "2014 Detroit Auto Show: The Detroit show will stay in the cold weather" » Jan 20, 2014 11:13 am U.S. ET Post Comment
AutoNation's CEO Mike Jackson has a tradition at the Detroit Auto Show.He walks the show floor at 7 a.m., before most others arrive. Only once in his 25 years of attending the show was that ritual interrupted: In 1999, when a snowstorm forced the airplane Jackson was on to wait 9 hours on the runway for a gate, he says.He missed the first day of the show that year."I like ...