BLOG: Jamie LaReau

Toyota, dealers get pop culture boost on 'Modern Family'

Posted 4:23 pm U.S. ET, Dec. 11
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In last night's "Modern Family" episode, Phil Dunphy, right, and his father-in-law, Jay Pritchett, go to a Toyota dealership.
Pop culture can have a powerful impact on social perceptions. In which case, the TV show “Modern Family” on ABC polished the tarnished image of the modern car dealership in Wednesday night’s episode. That episode also proved the show’s product placement deal with Toyota Motor Sales U.S.A. is alive and well. The recap In the episode, Phil Dunphy ...
     Continue reading "Toyota, dealers get pop culture boost on 'Modern Family'" » Dec 11, 2014 4:23 pm U.S. ET
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F&I jobs hold a powerful lure for women

Posted 11:00 am U.S. ET, Dec. 10
It seems women are keen to work in the finance and insurance department. In fact, F&I has the highest percentage of women employees in a dealership, after the office/administration department. Women make up 92 percent of the office/administration staff at dealerships, according to the National Automobile Dealers Association’s 2014 Dealership Workforce Study Ind ...
     Continue reading "F&I jobs hold a powerful lure for women" » Dec 10, 2014 11:00 am U.S. ET
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Great product isn't the only ingredient for making happy customers

Posted 3:48 pm U.S. ET, Nov. 14
I’m remodeling my kitchen, and I can’t help but notice how buying a countertop is like buying a car. Both are expensive and time-consuming purchases. And ultimately, my satisfaction will not rest on a granite, quartz or laminate countertop. It will come from other fuzzy, nontangible factors such as my rapport with the salesperson, the service I get from the in ...
     Continue reading "Great product isn't the only ingredient for making happy customers" » Nov 14, 2014 3:48 pm U.S. ET
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What the rich and single drive these days

Posted 12:01 am U.S. ET, Nov. 9
You’re rich, hot, single and on the prowl -- in a Lincoln. That’s right: A Lincoln, baby! Apparently, sleek product redesign and TV spots featuring handsome movie star Matthew McConaughey are resonating among some wealthy singletons. Or something? LUXY, a new dating app, has compiled and ranked its 25,000 users’ top luxury auto brand preferences. It d ...
     Continue reading "What the rich and single drive these days" » Nov 9, 2014 12:01 am U.S. ET
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Why the XC90 can't come soon enough for Volvo dealers

Posted 12:24 pm U.S. ET, Oct. 28
Some Volvo dealers are expecting the brand’s image to blossom this spring with the arrival of its redesigned flagship crossover. And they can’t wait to see what image emerges. The 2016 XC90 goes on sale in the U.S. in April. Volvo’s U.S. dealerships will get about a third of the 80,000 XC90s built annually when production is running at full capacity. M ...
     Continue reading "Why the XC90 can't come soon enough for Volvo dealers" » Oct 28, 2014 12:24 pm U.S. ET
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Gen Y guru entertains, informs

Posted 4:23 pm U.S. ET, Oct. 21
Who knew that demographics could be so funny? Jason Dorsey led a room of 100 or so car dealers through a keynote address on Generation Y during Automotive News’ Best Dealerships To Work For event last week in Chicago. It was a mixture of detailed demographics, data-driven insights -- and stand-up comedy. It was so dynamic and thought-provoking that it has stuck wit ...
     Continue reading "Gen Y guru entertains, informs" » Oct 21, 2014 4:23 pm U.S. ET
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How to drive dealers back to Washington, D.C.?

Posted 2:03 pm U.S. ET, Sept. 26
Martens Volvo-Volkswagen were the first car dealerships in Washington, D.C. – and the last. The stores have been sold, and Martens Volvo is now Euro Motorcars Volvo of Bethesda. It moved to Chevy Chase, Md., on Sept. 1. Its counterpart, now called Ourisman Volkswagen of Bethesda, is still in D.C. But not for long. It also will relocate to a Maryland suburb soon, le ...
     Continue reading "How to drive dealers back to Washington, D.C.?" » Sep 26, 2014 2:03 pm U.S. ET
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Smart dealers can make big bucks through smartphones

Posted 2:50 pm U.S. ET, Sept. 12
Car dealers are sitting on a gold mine: their idle inventories.  The tool to turn that gold mine into gold is the smartphone. Increasingly, people are using their smartphones to solve their transportation needs rather than relying on traditional personal car ownership. Ride-summoning services such as Uber and Lyft are slowly replacing the need for taxis in some maj ...
     Continue reading "Smart dealers can make big bucks through smartphones" » Sep 12, 2014 2:50 pm U.S. ET
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Why more women are willing to haggle with dealers

Posted 2:57 pm U.S. ET, Sept. 3
Car dealers who believe that men like to haggle and women don’t had better think again. A new study suggests that women are more keen than men to negotiate -- a reversal from just a couple of years ago. Swapalease.com, an online car lease marketplace, recently surveyed more than 1,000 drivers across the country about car purchase or lease negotiations. Among the f ...
     Continue reading "Why more women are willing to haggle with dealers" » Sep 3, 2014 2:57 pm U.S. ET
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Dealers are missing an opportunity by not changing that tire

Posted 3:41 pm U.S. ET, Aug. 26
As a teen, I didn’t know how to change a tire. Neither did my girlfriends. In fact, I don’t know how to change a tire now. My plan is to call roadside assistance if I ever have a problem. But that could be a long wait and, depending on the neighborhood, a scary one. So I should learn. And this is where savvy car dealers have an opportunity to do community out ...
     Continue reading "Dealers are missing an opportunity by not changing that tire" » Aug 26, 2014 3:41 pm U.S. ET
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Skipping wheel-and-tire was big mistake

Posted 12:01 am U.S. ET, Aug. 20
Wheel-and-tire insurance is a valuable product. There, I admit it. It’s not the “snake oil” that a cynical friend once espoused it and other F&I products to be. The friend believes the products are big money-makers for the dealership but costly and useless to the consumer. The dealer’s profit margins are indeed fat. One F&I manager told me ...
     Continue reading "Skipping wheel-and-tire was big mistake" » Aug 20, 2014 12:01 am U.S. ET
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Court ruling on telecommuting could affect dealerships

Posted 1:23 pm U.S. ET, Aug. 14
What does a former Ford Motor Co. employee with irritable bowel syndrome have to do with car dealerships? Potentially, a lot. That’s because the case surrounding this employee could lead to the Equal Employment Opportunity Commission broadening the Americans with Disabilities Act’s definition of offering a “reasonable accommodation” for an employee ...
     Continue reading "Court ruling on telecommuting could affect dealerships" » Aug 14, 2014 1:23 pm U.S. ET
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McDonald's and the dealer franchise system

Posted 3:28 pm U.S. ET, Aug. 7
A decision involving the McDonald’s fast-food chain could have dramatic implications for the franchised car dealer system going forward. Or not. It depends on who you ask and their perception of what might come of a July 29 determination by the National Labor Relations Board’s general counsel. Widespread labor actions in favor of higher wages for fast-food w ...
     Continue reading "McDonald's and the dealer franchise system" » Aug 7, 2014 3:28 pm U.S. ET
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Another hole-in-one gives California dealer a second chance

Posted 2:41 pm U.S. ET, July 29
For eight years, Folsom Lake Kia and Folsom Lake Ford near Sacramento, Calif., have sponsored charity golf tournaments without anyone ever hitting a hole-in-one. Yet for the second time this year, a golfer has put it in the cup, winning a new car. The dealer ironically calls it a karmic blessing. See, the first time it happened, at a May 7 golf event Folsom Lake Kia spons ...
     Continue reading "Another hole-in-one gives California dealer a second chance" » Jul 29, 2014 2:41 pm U.S. ET
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GM's Mary Barra is a woman. Get over it

Posted 4:15 pm U.S. ET, June 26
DETROIT -- I learned some shocking news this morning watching “Today” with Matt Lauer. General Motors CEO Mary Barra is a woman. That’s right, she’s even considered the “most powerful woman in the history of the auto industry,” Lauer says. Psst: That might be because she is the only woman in history to hold the top executive position a ...
     Continue reading "GM's Mary Barra is a woman. Get over it" » Jun 26, 2014 4:15 pm U.S. ET
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With Gen Y, where is online selling headed?

Posted 8:07 am U.S. ET, June 14
Imagine buying a car while picking up milk and eggs. Bryan Murphy’s friend did that. Murphy, the GM of eBay Motors, said his Gen Y friend wanted a used car and had a specific vehicle in mind. While grocery shopping, she glanced at her phone and saw that vehicle for sale on eBay Motors. She messaged the dealer with an offer. The dealer replied with a counteroffer, w ...
     Continue reading "With Gen Y, where is online selling headed?" » Jun 14, 2014 8:07 am U.S. ET
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Why dealers should have more senior moments in their stores

Posted 11:35 am U.S. ET, May 9
Many dealers might be missing a golden opportunity to help drivers in their golden years. The number of Americans aged 65 and over is expected to double by 2050, said a report in the Detroit Free Press. As a result, many senior citizen advocates, car companies and government agencies are looking for ways to keep the elderly safe behind the wheel for as long as possible. ...
     Continue reading "Why dealers should have more senior moments in their stores" » May 9, 2014 11:35 am U.S. ET
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Barra's commencement speech is still on, as it should be

Posted 4:10 pm U.S. ET, May 2
As a graduate of Michigan State University, it is rare that I cheer for the University of Michigan. But today, I salute U-M for standing by the decision to keep General Motors CEO Mary Barra as the scheduled speaker to deliver Saturday’s commencement address. That decision comes despite pressure from two U-M groups demanding the school rescind Barra’s invitati ...
     Continue reading "Barra's commencement speech is still on, as it should be" » May 2, 2014 4:10 pm U.S. ET
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GM dealers will do a lot of recall repairs, but not all of them

Posted 3:38 pm U.S. ET, April 29
I have joked with some dealers that they’re prophets. That’s because they had made predictions that ended up being spot on. Now some General Motors dealers’ predictions could be right again. Many GM dealers said they do not expect to repair all, or even close to all, of the millions of recalled GM vehicles. That’s because many car owners never r ...
     Continue reading "GM dealers will do a lot of recall repairs, but not all of them" » Apr 29, 2014 3:38 pm U.S. ET
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Subaru-sponsored study identifies safe dog harness

Posted 6:21 pm U.S. ET, April 10
In the book Citizen Canine, author David Grimm examines whether dogs are on the edge of becoming legal “persons” in this country. For those who think the answer is, or is close to becoming, yes, Subaru of America has significant news: Only one of the 11 dog harnesses designed for use in cars can be rated “acceptable.” Subaru funded a study late la ...
     Continue reading "Subaru-sponsored study identifies safe dog harness" » Apr 10, 2014 6:21 pm U.S. ET
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Don't promise a customer what you can't deliver

Posted 1:14 pm U.S. ET, March 28
Former New York City Mayor Rudy Giuliani once said that to succeed, it is best to “under-promise and over-deliver.” Many dealers do a stellar job of over-delivering for their customers. But customer relationships are delicate. A mistake in one area can undercut goodwill built in another. In a dealership, the service department is where customer relationships ...
     Continue reading "Don't promise a customer what you can't deliver" » Mar 28, 2014 1:14 pm U.S. ET
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Why DCH Auto Group’s overhaul should give all dealers pause

Posted 2:40 pm U.S. ET, Jan. 29
When the vice chairman of a large dealership group says the company’s business model is “outdated,” you listen.You listen because if the big player admits to needing change, it probably means other dealers should examine their business models and make some tweaks, too.Susan Scarola, vice chairman of DCH Auto Group, said the New Jersey-based dealership gro ...
     Continue reading "Why DCH Auto Group’s overhaul should give all dealers pause" » Jan 29, 2014 2:40 pm U.S. ET
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FTC ad regulators could 'make an example' of 1 dealer in each state

Posted 12:01 pm U.S. ET, Jan. 26
NEW ORLEANS -- Colorado car dealers take heed and watch those ads.Leaders of the Colorado Automobile Dealers Association outlined the pressing issues for dealers at CADA's breakfast on Sunday morning in New Orleans at the National Automobile Dealers Association convention.One of the big ones is the Federal Trade Commission's announcement that it would be heavily monitoring ...
     Continue reading "FTC ad regulators could 'make an example' of 1 dealer in each state" » Jan 26, 2014 12:01 pm U.S. ET
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2014 Detroit Auto Show: The Detroit show will stay in the cold weather

Posted 11:13 am U.S. ET, Jan. 20
Metro Detroit is beautiful in the late spring, summer and fall. Yet a large part of the world sees it only during the bleakness of winter when the Detroit auto show takes place.Cobo Center looked great inside last week. But people still have to wade through dirty-snow-lined streets under a fog of dreariness to get to it. In fact, we got lucky this year. Had the show been a ...
     Continue reading "2014 Detroit Auto Show: The Detroit show will stay in the cold weather" » Jan 20, 2014 11:13 am U.S. ET
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2014 Detroit auto show: AutoNation's Mike Jackson walks the show floor

Posted 10:06 am U.S. ET, Jan. 14
AutoNation's CEO Mike Jackson has a tradition at the Detroit Auto Show.He walks the show floor at 7 a.m., before most others arrive. Only once in his 25 years of attending the show was that ritual interrupted: In 1999, when a snowstorm forced the airplane Jackson was on to wait 9 hours on the runway for a gate, he says.He missed the first day of the show that year."I like ...
     Continue reading "2014 Detroit auto show: AutoNation's Mike Jackson walks the show floor" » Jan 14, 2014 10:06 am U.S. ET
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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
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