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Profit gap lets best stores out-hire the rest

The act of recruiting and securing talent has never been as critical and competitive for dealers as it is now, due to a growing gap in profits allowing the best to out-hire the rest.

5 MINUTES WITH Brett Wheatley, executive director of North America customer service division, Ford Motor Co.

On the changing business model for Motorcraft-branded parts, reducing parts complexity and filling dealers' orders quickly

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