GM's European slog

Since General Motors' decision to keep the Opel division following its 2009 bankruptcy, the company has had a revolving door of executives and a tough time finding traction in the crowded European market.

 

Ingredients to 50-plus mph

Key pieces of the 2018 Chevrolet Cruze diesel's 52-mpg highway results.

Tech shortage curbs service department growth, survey says

Carlisle & Co. and Fixed Ops Journal asked dealers, general managers, and fixed ops directors about service matters. Among the findings: Technician issues are the biggest barrier to fixed ops growth, yet dealership executives spend little time recruiting techs.

Fixed in time

In the 1940s, the service department of a Ford dealership in California offered an Old West motif along with state-of-the-art lube equipment.

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BLOG: Hannah Lutz
Group 1's PVR bar will be tough to beat

Group 1 Automotive hit a record $1,636 in F&I gross profit per unit in the fourth quarter, likely becoming the new leader in the F&I race among the six largest publicly traded new-vehicle retail groups.

BLOG: James B. Treece
Lenders gloat over CFPB's prospects -- then reconsider

During the American Financial Services Association's auto finance conference, AFSA's leaders and their audience were practically gloating over the possibility that the Trump administration might gut the CFPB. Here are some comments from that gathering.

BLOG: Hannah Lutz
Automakers, digital deals hinge on you

The online car-buying experience has become a major industry focus as consumers expect the process to be as simple as buying a book on Amazon.

BLOG: Hannah Lutz
Should car buyers pay with plastic?

Credit card payments are convenient for the on-demand culture, but when it comes to purchasing a car, are they worth the risk for extra debt? Dealers would do well to provide customers the pros and cons of whipping out the plastic.

BLOG: Hannah Lutz
Will the tone on compliance change under Trump?

A year ago, we wrote that compliance was the theme of industry conferences in 2015. The discussion continued in 2016, but in 2017, will the new presidential administration change the tone?

BLOG: Hannah Lutz
Gaining insight, theme by theme

One of my favorite parts of the F&I beat is choosing a theme to explore every quarter in our F&I Insight special sections for print and online.

BLOG: Hannah Lutz
CFPB future grows cloudy under Trump appointments

The future of the Consumer Financial Protection Bureau is becoming more complicated. Along with the U.S. Court of Appeals' call to restructure the agency, President-elect Donald Trump's recent appointments could signal a challenge for the agency.

BLOG: Hannah Lutz
Pitch women on practicality, men on luxury

Women may be more practical lease shoppers than men. They secure lower monthly payments, and they tend to exit leases out of need, rather than want, more often than men.

BLOG: Hannah Lutz
Second chances pay off

Giving second chances to consumers with credit profiles previously tainted with foreclosures and short sales is paying off.

BLOG: Hannah Lutz
Embrace tools that help dealers, lenders relate

Equifax has introduced a new tool to help lenders gain market intelligence and better relate to their dealership partners. Without a direct connection, it acknowledges one of dealers’ top concerns.

BLOG: James B. Treece
Market your F&I department!

Dealerships need to market their F&I departments. Dealerships promote their deals on vehicles; why not their deals on financing?

BLOG: Jamie LaReau
The F&I box stresses managers, too

The girl with the finance tattoo has burned out. She revealed her plight in a post this month on a Facebook page dedicated to dealership F&I managers. Her cry for help garnered a lot of empathy, not surprising given that some studies show F&I managers have low tenure and high turnover.

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