Best Practices
UPDATED: 8/14/18 10:56 am ET - corrected

Waze routes more service work to Kia store

The suburban Cleveland store has used Waze to assist in increasing service and repair leads 57 percent in the last year through targeted marketing and advertising with the GPS app.

Best Practices Digital Edition Best Practices Supplement
Our Best Practices and Next Practices supplements explore success stories of auto dealers around the country who have implemented best practices within their dealerships.

Audi dealership builds trust with tablet-based sales

Though it just opened in November, Audi Wesley Chapel in suburban Tampa, Fla., is already overperforming using a tablet-based, nonconfrontational sales process.

MORE BEST PRACTICES NEWS VIDEO DEALER AWARDS
Key survey question proves priceless

Manitoba's Birchwood Auto Group believes that extremely pithy customer surveys generate more insight into clients' experiences than longer, traditional ones.

Home of the two-wheel loaner vehicle

Steven Mitchell's passions as a lifelong cyclist and third-generation auto retailer came together when his dealership group gave up a slice of its employee parking lot for a bike trail.

UPDATED: 5/7/18 2:16 pm ET - corrected
Free services boost customer-pay work

Mercedes-Benz of Draper's VIP Card gives customers free services such as flat-tire repair or even renewal of state vehicle registrations to bring them back more often.

Retailer's dog park breeds goodwill

When Beardmore Subaru expanded its service department, it had some space left over. So it turned a piece of its property into a full-fledged dog park.


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