Articles and video

VIDEO: No. 1 dealership connects workforce to combat turnover

A culture of training, transparency and togetherness is contributing to low employee turnover at Yark Subaru in Toledo, Ohio. The dealership has lost just one salesperson in three years – and that was due to retirement.

VIDEO: Acura store's 'vibe' fueled by tight-knit showroom, comfy clothes, good eats

Employees at DCH Montclair Acura shun 'intimidating' stiff suits and taut ties. That's because managers want a relaxed atmosphere for both staffers and customers. Catered Saturday lunches also promote a family environment at the Verona, N.J., dealership.

PHOTO GALLERY: The Best of Times

On Wednesday, Oct. 12, representatives of the Best Dealerships To Work For gathered to swap ideas, learn how this industry compares with- and often, outpaces- other industries in similar surveys and wildly applaud one another's achievements.


The Best Dealerships know having fun and giving back help keep employees happy. And as these photos show, the two often go hand in hand. The photo submissions were judged by Automotive News on artistic merit and their ability to engage the viewer. Here are the three winners and some of the runners-up.

Best dealerships promote open forums to handle internal issues big and small

In a typical dealership's multi-rung operation -- spanning new and used cars, F&I, service and parts -- intra-department tensions can easily build. Many of the Best Dealerships To Work For use a variety of methods to make their operations run like happy families.

Positive employee responses define the best

The employees of the large, medium and small dealerships on this year's list like their store, feel good about their supervisor and therefore are ready to go the extra mile. Those are some of the attitudes that separate the best from the rest.

Rising in the ranks

Competition for the 100 spots on the list of the Best Dealerships To Work For is tough.

Where the rubber meets the road: What makes the Best the best

The dealerships that made this list are here because of a very intentional and thoughtful strategy to create environments where employees love to come to work. Here are the top drivers of dealership employee engagement.

Culture of teamwork and perks combats employee turnover

A collaborative culture and caring management helped to make Yark Subaru the No. 1 dealership on this year's list of the Best Dealerships To Work For. In an industry with high turnover, the store has lost just one salesperson over the past three years -- to retirement.

At Terry Lee Honda, get the right people in place and begin the process

Terry Lee's time in the auto industry has taught him that if he's picky about who he hires, good things happen. Terry Lee Honda is No. 1 among the medium-size dealerships on this year's list of the 100 Best Dealerships To Work For.

Employee satisfaction takes precedence at Capitol Chevrolet-Cadillac of Salem

Scott Casebeer unapologetically makes clear, even during meetings held within earshot of customers, that employee satisfaction takes precedence over everything else. Casebeer owns Capitol Chevrolet-Cadillac, of Salem, Ore., which is No. 1 among large dealerships on this year's list of the Best Dealerships To Work For.

How the Best Dealerships help employees stay calm and productive

The best dealerships have creative stress-relief solutions in place to help employees cope when the going gets tough. Here are some examples.

Let the games begin: Employees blow off steam in friendly competitions

A little friendly competition, one that isn't directly work-related, can sometimes help dealership staffers relieve their stress. Here are some examples of how a few of the Best Dealerships To Work For tap those competitive juices to build camaraderie and reduce stress.

Cultivating workplace culture: Dealerships salute service above and beyond

Most dealerships across the country give bonuses for hitting or exceeding sales targets. But some Best Dealerships To Work For honorees also award employees for acting on their virtues.

These dealerships reward their top techs and service writers

It's common for dealerships in the U.S. to lavish incentives on the sales force. Among the stores on this year's list of the Best Dealerships To Work For, one notable trait is how many make a point of recognizing and rewarding technicians and service writers.

Dealerships say the reward for offering a family-friendly environment is improved staff productivity and loyalty

Many of the Best Dealerships To Work For win kudos from employees for flexible schedules that make it easier to attend to family needs. Dealers say they win, too, with gains in productivity and employee loyalty.

Dealer brag boards tout employees who go the extra mile

At some dealerships, a customer feedback board is another way to show appreciation to employees. Jim Hudson Lexus, Augusta is among several stores on this year's list of Automotive News' Best Dealerships To Work For that reward employees who generate positive feedback from customers.

These dealerships are 5-time honorees

Eight dealerships have been honored as one of Automotive News' 100 Best Dealerships To Work For each of the five years the award has been given. That's five straight years of ranking as one of the best of the best.

Alabama dealership group a magnet for second-generation employees

Long-Lewis Ford-Lincoln of the Shoals and Long-Lewis Volkswagen-Mitsubishi treat their employees so well that staffers urge their children to apply for jobs there.

Healthy, unhealthy endeavors: It's all about bonding, dealerships say

Some of the Best Dealerships To Work For seek to instill healthy habits among their employees, say by promoting “Biggest Loser”-style weight-loss competitions. Others indulge in not-so-healthy habits, such as chili cook-offs or eating contests. Either way, it's all about employee bonding.

Yark Subaru named Best Dealership To Work For

Yark Subaru, in Toledo, Ohio, has been named the No. 1 dealership on the fifth annual Automotive News list of the 100 Best Dealerships To Work For. The honor was announced Oct. 12 at the Four Seasons Hotel Chicago.

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