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AutoGravity launches national TV ads

AutoGravity, a car shopping and financing mobile app and web platform, is aiming to catch the eyes of more consumers with a national TV campaign debuting this week.

Westlake expands lending footprint with Credit Union Leasing deal

Westlake Financial Services acquired Credit Union Leasing of America, expanding its portfolio to include leasing and a more prime customer base.

BLOG: HANNAH LUTZ
A case for recapping F&I

At the end of the car-buying process, many customers want to rush through F&I, get in their new car and drive away. It may pay off to visit F&I again later.

NEGATIVE EFFECT?

More buyers are upside down. Will it pull down the industry?

As negative equity has ballooned to record levels, dealers have learned to cope with getting underwater customers financed, and lenders are kept loan terms in check.

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AutoGravity launches national TV ads

AutoGravity, a car shopping and financing mobile app and web platform, is aiming to catch the eyes of more consumers with a national TV campaign debuting this week.

Credit unions lead auto balance growth

Credit unions as a group reaped higher auto balance growth in the first quarter than any other lender type, according to Experian. Credit unions continue to improve their dealership relationships and support a diverse portfolio to stay competitive with banks and captives, experts said.

CFPB reformers move forward

Within the past week, the U.S. House of Representatives and President Donald Trump's administration have taken steps to reform the Dodd-Frank Wall Street Reform and Consumer Protection Act and the consumer watchdog agency it created, the Consumer Financial Protection Bureau.

VW Credit creates new chief digital officer post

Banking veteran Charles Moore will join VW Credit as senior vice president of marketing and chief digital officer July 5. The finance arm for the Volkswagen and Audi brands created the chief digital officer position "to further promote our business strategy of competing on service and help support achieving our vision of becoming 'the key to mobility,'" CEO Horst Meima said.

Even if customers are wrong, they're right

Mishandling customer disputes can cost dealerships more in negative word-of-mouth than the disputed item is worth. Here's how some dealers work to ensure that at their stores, the customer is always right.

Online intros could draw Gen Y to F&I products

Millennials are more cost-conscious than Gen Xers or baby boomers, according to a Cox Automotive study, but transparency and online F&I product introductions could sway them to open their wallets for add-ons.

How to break through the F&I roadblock

F&I managers know there's at least one constant in their jobs: Car buyers remain wary of finance and insurance. So it's imperative F&I managers and dealership sales staffers develop presentation styles that help F&I skeptics sort through their misgivings.

Big auto lenders save up for higher losses

Some of the biggest U.S. auto lenders are socking away significantly more money to cover higher losses ahead. The upshot for dealers and customers is likely to be tighter credit down the road, especially in subprime.

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