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Appearance products fight to stay on menu

12:01 am U.S. ET | Dec. 30, 2014
Shorter F&I product menus are crowding all but a few top sellers right off the menu, which can leave vehicle appearance products, such as exterior finish and fabric protection, fighting for a spot.... Read More »


Mixed results for 2014 F&I predictions

11:00 am U.S. ET | Dec. 23, 2014
In January, we noted five trends that F&I experts predicted could affect your business this year.... Read More »


Dealership settles with FTC over '$1' ads

3:31 pm U.S. ET | Dec. 23, 2014
The Federal Trade Commission, as part of an ongoing crackdown on deceptive dealership advertising for finance deals, has reached a proposed settlement with a dealership in suburban Dallas.... Read More »


Q&A

Behind Gateway One's 'high-tech, high-touch' approach

12:01 am U.S. ET | Dec. 23, 2014
Gateway One Lending & Finance, a relatively small but growing auto lender, assigns dedicated teams to specific dealerships, to encourage closer dealer relationships. COO Todd Pierson refers to the strategy as “high-tech, high-touch.”... Read More »


Used-car buyers are big F&I opportunity

12:01 am U.S. ET | Dec. 23, 2014
Otto Belovich believes it is a disservice to his customers -- especially those who buy used vehicles -- if he doesn't offer them the opportunity to purchase a service contract.... Read More »


Aluminum wave could boost dent-repair policies

12:01 am U.S. ET | Dec. 23, 2014
Automakers' growing use of aluminum body parts to save weight and fuel could create an opportunity for dealership F&I departments to sell more paintless dent removal policies, some F&I experts say.... Read More »


Next AIADA chair to speak out on CFPB crackdown

12:01 am U.S. ET | Dec. 22, 2014
Bradley Hoffman, incoming chairman of the American International Automobile Dealers Association, says he plans to speak out about the Consumer Financial Protection Bureau's controversial positions on automotive lending.... Read More »


Forecasters see bigger loans, only modest uptick in delinquencies

11:45 am U.S. ET | Dec. 17, 2014
Favorable trends for auto lending should continue into 2015, including bigger average loans and leases and only small increases in delinquencies, analysts for credit bureaus TransUnion and Equifax predict.... Read More »


Incoming AIADA head vows to speak out on CFPB

10:15 am U.S. ET | Dec. 17, 2014
Bradley Hoffman, incoming chairman of the American International Automobile Dealers Association, says he plans to speak out about the Consumer Financial Protection Bureau's controversial positions on automotive lending.... Read More »


Acura boss sees rise in leasing in 2015

11:15 am U.S. ET | Dec. 17, 2014
Acura should see a “steady lift,” rather than a big jump, in leases as a portion of its U.S. sales volume in 2015, the brand's general manager says.... Read More »


Ally, Wells Fargo prefer profit over volume

11:30 am U.S. ET | Dec. 17, 2014
Ally Financial and Wells Fargo Dealer Services, two of the nation’s largest auto lenders, say growing competition has them ready to sacrifice market share to protect profits.... Read More »


ONWARD ONLINE

After decades of store confinement, the F&I office is inching digital

12:01 am U.S. ET | Dec. 17, 2014
Lou Bregou, a director of operations at Driver's Village in Cicero, N.Y., says he has embraced putting financing tools on the dealership group's e-commerce website.... Read More »


Online F&I product sales a 'struggle'

12:01 am U.S. ET | Dec. 17, 2014
Dealership staffers must either present F&I products to customers when they take delivery of their car or contact them later by phone, says Lou Bregou, a director of operations at Driver's Village. Selling F&I online is "an uphill struggle," he says.... Read More »


In-store kiosks put F&I right in front of customers

12:01 am U.S. ET | Dec. 17, 2014
Michael Fastman is buying kiosks for BMW of Silver Spring, in Silver Spring, Md., where he is general manager, and BMW of Catonsville, in Baltimore, where he is in charge of operations.... Read More »


N.Y. Department of Financial Services subpoenas captives, 2 banks over subprime auto lending

7:10 pm U.S. ET | Dec. 11, 2014
New York state's financial services regulator has subpoenaed financing divisions of automakers including Ford, Honda, Nissan and Volkswagen, along with banks Santander and TD Bank, as part of a probe of possible consumer abuses in subprime auto...... Read More »


Lenders dispute CFPB's proposed threshold for oversight

11:00 am U.S. ET | Dec. 10, 2014
The Consumer Financial Protection Bureau, in its effort to extend its jurisdiction over “nonbank” auto lenders such as captive and independent finance companies, is reaching for lenders that are too small, the American Financial Services...... Read More »


Faster is better in F&I, Power survey shows

11:00 am U.S. ET | Dec. 10, 2014
The latest J.D. Power Sales Satisfaction Index Study underscores how important it is to get customers in and out of the F&I office as quickly as possible.... Read More »


Q&A

Westlake aims for 20% growth in 2015

11:00 am U.S. ET | Dec. 10, 2014
Westlake Financial Services, traditionally a subprime auto lender, has branched out into near-prime and prime-risk lending, plus commercial lending to dealerships.... Read More »


Lender group says CFPB rule would burden smaller players

8:38 pm U.S. ET | Dec. 8, 2014
In seeking to extend its jurisdiction over “nonbank” auto lenders -- including captive finance companies and independent finance companies -- the Consumer Financial Protection Bureau is reaching for lenders that are too small, the...... Read More »


ONWARD ONLINE

After decades of store confinement, the F&I office is inching digital

12:01 am U.S. ET | Dec. 8, 2014
Lou Bregou, a director of operations at Driver's Village in Cicero, N.Y., says he has embraced putting financing tools on the dealership group's e-commerce website.... Read More »


Online F&I product sales a 'struggle'

12:01 am U.S. ET | Dec. 8, 2014
Dealership staffers must either present F&I products to customers when they take delivery of their car or contact them later by phone, says Lou Bregou, a director of operations at Driver's Village. Selling F&I online is "an uphill struggle," he says.... Read More »


GM Financial ready to compete in 2015

12:01 am U.S. ET | Dec. 8, 2014
General Motors' captive finance company, GM Financial, is finally ready for prime time.... Read More »


Finance managers found on showroom floor

12:01 am U.S. ET | Dec. 8, 2014
After working as a sales representative for almost two years at Atlantic Hyundai in West Islip, N.Y., Russell Williamson was ready for more responsibility and the chance to earn more money.... Read More »


Group pushes states on F&I product rules

12:01 am U.S. ET | Dec. 8, 2014
Worry that federal regulators' crackdown on dealer markup might spill over into F&I products is revving an industry trade group's efforts to get state-by-state legal definitions for those products, and rules for how they're sold, on the books.... Read More »


Aluminum wave could boost dent-repair policies

12:01 am U.S. ET | Dec. 8, 2014
Automakers' growing use of aluminum body parts to save weight and fuel could create an opportunity for dealership F&I departments to sell more paintless dent removal policies, some F&I experts say.... Read More »


Used-car buyers are big F&I opportunity

12:01 am U.S. ET | Dec. 8, 2014
Otto Belovich believes it is a disservice to his customers -- especially those who buy used vehicles -- if he doesn't offer them the opportunity to purchase a service contract.... Read More »


Appearance products fight to stay on menu

12:01 am U.S. ET | Dec. 8, 2014
Shorter F&I product menus are crowding all but a few top sellers right off the menu, which can leave vehicle appearance products, such as exterior finish and fabric protection, fighting for a spot.... Read More »


F&I, sales managers see paychecks converge

12:01 am U.S. ET | Dec. 8, 2014
The days of fat paychecks for finance and insurance managers may be ending.... Read More »


In-store kiosks put F&I right in front of customers

12:01 am U.S. ET | Dec. 8, 2014
Michael Fastman is buying kiosks for BMW of Silver Spring, in Silver Spring, Md., where he is general manager, and BMW of Catonsville, in Baltimore, where he is in charge of operations.... Read More »


ARLENA SAWYERS

Easy credit dries up buy-here, pay-here business, dealer says

12:01 am U.S. ET | Dec. 8, 2014
Dealers and lenders insist that there is no subprime bubble in automotive financing, and the numbers back them up.... Read More »


Honda Finance may face U.S. penalty for discrimination in auto-loan pricing

12:01 am U.S. ET | Dec. 3, 2014
American Honda Finance said the Consumer Financial Protection Bureau and U.S.... Read More »


Average new-car loan hits 8-year high of $27,799

8:04 am U.S. ET | Dec. 3, 2014
The average amount financed to buy a vehicle is the highest it has been in eight years, according Experian Automotive.... Read More »


Aluminum wave may mean more dent & ding policies

8:04 am U.S. ET | Dec. 3, 2014
The growing use of aluminum in car bodies to save weight and fuel could create an opportunity for dealership F&I departments to sell more paintless dent removal policies, some F&I experts say.... Read More »


GM Financial CEO sees big growth ahead

12:01 am U.S. ET | Dec. 1, 2014
It has taken four years, but GM Financial is finally offering a full range of products to General Motors dealers, prompting the captive lender's CEO to predict a "tremendous amount of growth" in 2015. says CEO Dan Berce.... Read More »


AutoNation readies branded F&I products

12:01 am U.S. ET | Dec. 1, 2014
AutoNation will start selling private-label F&I products in 2015 as part of the rollout of its new digital storefront.... Read More »


Delinquency uptick on target, analysts say

11:30 am U.S. ET | Nov. 26, 2014
Analysts have been predicting for the past two years or so that auto loan delinquencies would grow, but the numbers are only now starting to catch up with the forecasts.... Read More »


VW Credit, Lincoln Financial tops in consumer satisfaction; captives sweep financing study

11:30 am U.S. ET | Nov. 26, 2014
Website enhancements and a consumer invoice redesign paid off for Volkswagen Credit, which ranked tops among mass-market lenders in the J.D. Power 2014 U.S. Consumer Financing Satisfaction Study.... Read More »


More subprime lenders are on the hot seat

11:30 am U.S. ET | Nov. 26, 2014
Three regulatory agencies -- two in New York and the Consumer Financial Protection Bureau in Washington -- have taken distinct actions recently against three different subprime auto lenders.... Read More »


ARLENA SAWYERS

Popping the subprime bubble myth

12:01 am U.S. ET | Nov. 24, 2014
There is no subprime auto loan bubble, darn it. That message came through loud and clear at session after session devoted to subprime lending during the Used Car Week Conferences sponsored by Auto Remarketing magazine this month in Las Vegas.... Read More »


New study slams CFPB methodology

12:01 am U.S. ET | Nov. 19, 2014
The statistical method the Consumer Financial Protection Bureau uses to identify which consumers belong to minority groups correctly identified African-American borrowers only 24 percent of the time.... Read More »


AutoNation to add branded F&I products next year

12:01 am U.S. ET | Nov. 19, 2014
AutoNation will start selling private-label F&I products in 2015 as part of the rollout of its new digital storefront.... Read More »


Demand for faster deals could speed e-contracting

12:01 am U.S. ET | Nov. 19, 2014
Dealerships are trying hard to speed sales transactions, and that may give a shot in the arm to electronic signatures and e-contracting for auto loans, experts say.... Read More »


Credit unions aim to boost auto loans in 2015

10:00 am U.S. ET | Nov. 12, 2014
Credit unions are putting auto loans on the front burner in 2015. Nearly half of credit unions that responded to a recent survey ranked auto loans as their No. 1 growth opportunity in the next 12 months, TransUnion said.... Read More »


Online financial transparency trumps lowest price, dealer says

10:00 am U.S. ET | Nov. 12, 2014
Customers who apply for vehicle financing on driversselect.com get real information about interest rates, down payments and monthly payments that does not change once they arrive at the Dallas used-only dealership, CEO Steve Hall said.... Read More »


Merger raises question about finance veteran Landy's next move

10:00 am U.S. ET | Nov. 12, 2014
The newly merged Flagship Credit Acceptance and CarFinance Capital will be led by Flagship CEO Michael Ritter, private-equity firm Perella Weinberg Partners, which oversees both companies, said in unveiling the deal last week.... Read More »


Bundlers beware: 1-price packaging pitfalls

12:01 am U.S. ET | Nov. 10, 2014
Dealer David Kelleher is such a fan of product bundling, he looks for it in everything he buys.... Read More »


Q&A

How some customers cheat themselves

12:01 am U.S. ET | Nov. 5, 2014
When Hennessy Buick-GMC in Georgia signed up this year for an Equifax system that automatically verifies employment and income, Finance Director Blake Bailey thought the system would mostly identify people who had overstated their income.... Read More »


Why Santander says it's behind on Chrysler Capital targets

12:01 am U.S. ET | Nov. 5, 2014
Santander Consumer USA has a long way to go to hit the Chrysler Capital sales penetration targets called for in its contract with Chrysler Group.... Read More »


GM's summer deals stoke Ally volume

12:01 am U.S. ET | Nov. 5, 2014
Summer incentive programs at General Motors boosted Ally Financial's volume of subvented new-car loans by $800 million in the third quarter, the lender says.... Read More »


GM pulls branded F&I sales from GM Financial

12:01 am U.S. ET | Nov. 3, 2014
General Motors is bringing sales of its branded finance and insurance products in-house, taking over from captive finance company GM Financial, in a move designed to get those products on more GM dealerships' radar.... Read More »


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