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SERVICE & PARTS

VW uses free service to improve sales, image

Volkswagen Group of America's offer of free new-vehicle maintenance starting in the 2009 model year is an effort to boost sales and shed the brand's reputation for costly repairs. VW calls its plan the “Carefree Maintenance Program.” It will give owners of new VW cars and trucks free scheduled maintenance for three years or 36,000 miles. The plan also includes a checkup after 90 days or 6,000 miles. [SUB]

VW offers free maintenance in US

Volkswagen Group of America will offer free maintenance for the VW brand beginning with the 2009 model year. VW's plan, the Carefree Maintenance Program, will give owners free scheduled maintenance for three years or 36,000 miles (about 58,000km). The intervals are every 10,000 miles except for the VW Routan Chrysler-based minivan, which is every 6,000 miles. [SUB]

LETTER TO THE EDITOR

Dealers are tuned in to absorption figures

Keith Crain must be living on another planet if he thinks that today's car dealers are not conscious of absorption and absorption percentage (“Time to go back to the basics,” April 7).It appears on Page 4 of General Motors dealers' financial statements, for example. [SUB]