Lexus leads in converting CPO shoppers
Lexus dealerships do the best job of converting shoppers who consider certified used vehicles into CPO buyers.
VW dealer aid: How much is enough?
Volkswagen dealers are finally in line for some much-needed financial relief nearly a year after watching their franchise values dwindle in the wake of the automaker's diesel emissions scandal. But will it be enough to cover what they've lost, and still stand to lose?
Virginia dealers donate to West Virginia flood relief efforts
The Virginia Automobile Dealers Association has donated $75,000 to a relief fund for people affected by the flash floods in West Virginia in June.
Talent shortage stalls buy-sellsBuyers looking to acquire dealerships are facing a personnel bottleneck in the form of a shortage of qualified and available individuals to run the acquired stores. To cope, some would-be buyers are stepping up efforts to groom future managers.
Cadillac vows no retreat on Project PinnacleCadillac chief Johan de Nysschen isn't bending to accusations that his plan to transform the brand's retail network violates franchise laws and threatens smaller stores' survival. Critics of the plan, he says, are merely resistant to change.
Photo booth is shooting for clicksHaving a professional photo booth allows dealerships to showcase high-quality vehicle photos on their website. A provider of an indoor booth touts the ability to take photos even in inclement weather, perhaps with the dealership's logo in the background.
Used-car shops, by the numbersThe NIADA Used Car Industry Report 2016 offers multiple insights into the used-only stores that franchise dealerships' used-vehicle departments compete with daily.
Avis taps into TrueCar for used-car sales
A partnership between Avis Budget and TrueCar is helping the rental-car company sell more retired rental cars directly to consumers for more money than it can get from selling the vehicles at traditional auto auctions.
Could dealers benefit from an ethics code?
Even though most dealerships do right by their customers, a few bad apples can generate negative headlines that blanket the industry with nagging stereotypes about dishonesty. A code of ethics could help change that.
Toyota case tests warranty limits for military families
Automaker argues a Germany deployment complicated the repairs process
RECOVERY: Back to work, in search of 'normalcy'
Flood waters chased April Bower, a service writer at Acura of Baton Rouge, from one relative's house to another. But as soon as she could, she returned to the dealership. She was met at the store by others wanting to help her.