COMMENTARY: Keith Crain
NADA looks ready for next century
The most striking part of the National Automobile Dealers Association convention was the large number of vendors offering digital or electronic services to dealerships.
Cadillac retailers in wait-and-see over Pinnacle changes
Cadillac's dealer council hasn't decided yet whether to endorse Project Pinnacle, brand chief Johan de Nysschen's overhaul of the standards retailers must meet and the way they are paid. That's because Cadillac's dealer body is still waiting to see the final product before it takes effect April 1.
Hyundai vows to refine marketing
Hyundai will spend 2017 making "better" better. Seeking to revive its image as a challenger brand and to boost morale among dealers, the automaker plans to spend the year honing the "Make Things Better" message that it first released during the 2016 Super Bowl.
Ford targets retail market share growth
Ford Motor Co. is hoping to ride its biggest vehicles to an increased retail market share in 2017. The automaker's executives told dealers last week that they're targeting 13 percent retail market share, a slight increase from last year.
Lincoln: Customer service is differentiator
Lincoln Motor Co. plans to follow up on its recent sales gains by focusing on unique customer service experiences.
Infiniti dealers expect fresh products in '17
Infiniti's redesigned QX50 crossover could become the brand's volume leader when it reaches showrooms in the fourth quarter of 2017, dealers were told at the annual Infiniti franchise make meeting.
Acura details plans to update TLX
Acura's midsize TLX sedan will use an upcoming refresh to visually distinguish the four-cylinder and six-cylinder models and will add an enthusiast-oriented A-Spec model.
VW dealers move past diesel scandal
With a lineup richer in crossovers on the horizon and a costly and distracting diesel scandal behind them, Volkswagen dealers are back to focusing on their core business after their make meeting at the NADA convention.
More light trucks headed to Mercedes dealerships
Mercedes-Benz is working on getting more trucks to U.S. dealerships to alleviate inventory shortages, including more units of the hot GLC compact crossover. Dealers are seeking profit gains, and the company aims to work with dealers to continue streamlining dealer programs.
How dealers can hire and keep top talent
In the quest to recruit and retain talent, dealers must create a hiring process and a desirable culture that includes stable pay, good hours and career growth opportunities, experts said at the Automotive News Retail Forum.
Sonic CEO: We had to adapt or die
Sonic Automotive Group had to change how it did business or fail, said CEO Scott Smith.
Cox exec sees surge in online vehicle sales
About 10 percent of the auto industry's transactions could be online by 2019, Cox Automotive COO Mark O'Neil said at the Automotive News Retail Forum.
Wanted: Talented technicians
The industry must generate interest among young people in fixed ops careers, panelists said during a discussion at the Automotive News Retail Forum.
Take it Big Easy
How better to celebrate 100 years of the National Automobile Dealers Association than with a roaring party that spread across New Orleans' sprawling riverfront Mardi Gras World?
So much to see
The convention is a whirlwind of activity, with concerts, award ceremonies and countless opportunities to explore on the exhibit floor. Here are a few scenes from this year's gathering.
A caring culture
Carl Sewell, chairman of Sewell Automotive Cos. of Dallas, acknowledges the importance of earning customers' trust, but he warns against overlooking the people who take care of those customers -- dealership employees.
NADA to highlight good deeds on social media
A new NADA social media initiative will highlight the positive influences auto dealerships have in communities nationwide, new NADA Chairman Mark Scarpelli said during his introductory remarks at the convention.