Fixed Operations

OnStar change targets service visits

12:01 am U.S. ET | July 27, 2014
Starting with its 2015 models, GM will offer buyers free monthly vehicle-diagnostic reports through OnStar, and allow those customers to sign up to receive maintenance...... Read More »

Auto repair conference to focus on next F-150

12:01 am U.S. ET | July 14, 2014
Starting at the end of this month, the 2015 aluminum-bodied Ford F-150 pickup will take center stage at the nation's biggest annual collision repair industry gathering in...... Read More »

U.S. auto recalls smash single-year record with 6 months to go

12:49 pm U.S. ET | July 8, 2014
Automakers this year have already recalled more vehicles in the United States than in any other year on record. NHTSA says U.S. recalls total 37.... Read More »

Subaru struggles to satisfy customers

12:01 am U.S. ET | July 7, 2014
Subaru, flush with record profits and poised for a sixth straight year of record U.S.... Read More »

How Calif. store battles service drive bottlenecks

12:01 am U.S. ET | July 7, 2014
Bottlenecks in the service drive are the bugbear of every car dealership.... Read More »


Trade group chief sees growth in dealer-owned operations

12:01 am U.S. ET | July 6, 2014
The share of dealerships operating expensive body shops has shrunk since 2006.... Read More »

Alliance drops suit over Florida warranty reimbursement law

5:40 pm U.S. ET | July 2, 2014
The Alliance of Automobile Manufacturers asked a federal court to dismiss its six-year-old lawsuit over Florida legislation on warranty reimbursement.... Read More »

Chrysler extends warranty on some 2011-13 V-6s

12:01 am U.S. ET | June 16, 2014
Chrysler Group will extend the warranty for consumers who bought certain 2011-13 vehicles with 3.6-liter V-6 Pentastar engines.... Read More »

Oil boom fuels battle for service techs

12:01 am U.S. ET | June 16, 2014
In North Dakota, Texas, Alaska, Oklahoma and elsewhere, the energy industry's incredible growth since the mid-2000s has forced dealers to innovate to...... Read More »


Invest in a great auto technician

12:01 am U.S. ET | June 9, 2014
Keith Crain's May 26 column, "Eventually, you have to fix cars," has it right about the value of a good technician.... Read More »

Chrysler recalls 10,700 SUVs for cruise control defect

4:48 pm U.S. ET | June 5, 2014
Chrysler Group is recalling about 10,700 SUVs to fix a defect that leads to unintended acceleration in cruise-control mode.... Read More »


Tech training tuneup

12:01 am U.S. ET | May 26, 2014
Manufacturers are building vehicles with increasingly technology-laden features, but dealerships are having a hard time finding enough qualified...... Read More »

Sputtering auto education leads to skills breakdown

12:01 am U.S. ET | May 19, 2014
Dealership service managers say traditional schools are turning out a generation of auto mechanics whose skills aren't keeping pace with the cars...... Read More »

Hyundai recalls more than 140,000 Tucsons to secure air bag assembly

6:59 am U.S. ET | May 18, 2014
Hyundai is recalling more than 140,000 Tucson crossover models because the air bag assembly may come loose from its mounting on the steering wheel,...... Read More »

Nissan to replace timing chains in 104,000 Juke subcompacts

3:39 pm U.S. ET | May 16, 2014
Nissan will replace the timing chains in more than 104,000 Nissan Juke subcompacts from the 2011-13 model years sold in the United States and Canada...... Read More »


Stepping up to serve

12:01 am U.S. ET | May 5, 2014
Mercedes-Benz USA is pushing its U.S. dealers to improve their service departments.... Read More »

AutoNation's Pit Stop open to all

12:01 am U.S. ET | May 5, 2014
AutoNation Inc.... Read More »

Shops use standard inspections to help boost repair orders

12:01 am U.S. ET | May 5, 2014
Over the past four years at Dublin Toyota in Dublin, Calif., the service department has increased its average customer-pay repair order by $105.... Read More »

Ford dealers throng training on how to fix aluminum F-150

12:01 am U.S. ET | May 5, 2014
Eight hundred fifty Ford dealerships have enrolled technicians in training courses to learn how to do collision repairs on the 2015 aluminum F-150...... Read More »

M-B gets tough over customer service scores

12:01 am U.S. ET | April 28, 2014
Mercedes-Benz USA is taking a hard line with dealers after the brand made little progress in the latest J.D.... Read More »

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