Fixed Ops Journal

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Nissan's repair ninjas help dealership techs solve tough problems


04/16/2018

As part of a new program called "Fixed Right First Time," Nissan has created what it calls its Last Line Defense Team. When a dealership shop can't fix a vehicle, even after checking with experts who staff Nissan's Tech Line, the last line goes into action.

Supreme Court ruling exempts service advisers from overtime pay requirements
4/16/2018
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Texas dealership turns its Facebook page into service marketing tool
4/16/2018
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MORE FIXEDOPS NEWS RESOURCES RECALLS COLUMNS
Fixed Ops Journal forum in Atlanta

Fixed Ops Journal, in its third year as an Automotive News magazine, has scheduled its inaugural live conference on Thursday, Aug. 9, in Atlanta.

BMW spends big on tech training

BMW of North America is making a major investment in recruitment and training to expand the number of its dealerships' service technicians.

Dealerships ramp up sales of prepaid plans

As automakers reduce or even eliminate free maintenance for new vehicles, dealerships are stepping up their promotions of prepaid plans for routine services such as oil changes.


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