Fixed Ops Journal

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Quick (oil) change artists lead service turnaround


02/20/2017

Nurse Chevrolet Cadillac in suburban Toronto decided to model its oil change team after a NASCAR pit crew. That turned a lagging operation into a profit center.

Better reconditioning through software
2/20/2017
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Service advisers' pay dispute goes into overtime
2/20/2017
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MORE FIXEDOPS NEWS RESOURCES RECALLS COLUMNS
COMMENTARY:
We don’t need mechanics anymore

As automotive systems get more and more complex, it will become even more important to have service techs who are really good at using diagnostic tools and making sure that they know what really needs replacing, writes Keith Crain.

A spa with a service bay

It's easy to mistake the amenities at Big Two Toyota in Chandler, Ariz., for those at a high-end resort and spa.

Tech shortage curbs service department growth, survey says

Carlisle & Co. and Fixed Ops Journal asked dealers, general managers, and fixed ops directors about service matters. Among the findings: Technician issues are the biggest barrier to fixed ops growth, yet dealership executives spend little time recruiting techs.

Fixed in time

In the 1940s, the service department of a Ford dealership in California offered an Old West motif along with state-of-the-art lube equipment.

Service Counter

Who sells the most replacement tires in North America, what matters most to customers when they schedule service appointments, and fixed ops profit numbers from public dealership groups.

Shop talk

Fixed ops directors identify their top priorities for 2017.

Repayment rules can be difficult

Just over half the states have franchise laws that include a specific formula for dealerships to follow in documenting the rates they charge customers for retail service work, so they can charge automakers the same rates for warranty work.

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