Fixed Operations

Off the phone, shops stay on the job

12:01 am U.S. ET | Oct. 5, 2015
A Connecticut dealership group aims to improve its customer handling by tapping a dedicated service department call center run by an outside contractor.

M-B seeks Apple experience in service drive

12:01 am U.S. ET | Oct. 5, 2015
Mercedes-Benz USA CEO Steve Cannon wants the brand's dealerships to provide service customers an experience closer to that of an Apple Store, through a digital initiative in the service drive. He expects it to be in all U.S.

Kids' game inspires AutoNation campaign

12:01 am U.S. ET | Sept. 21, 2015
AutoNation executives expect to distribute tens of thousands of pink license plate frames beginning this month as part of its $16 million Drive Pink...

Colo. dealership held liable in test-drive accident

3:15 pm U.S. ET | Sept. 11, 2015
The Colorado Court of Appeals said a dealership is liable for damage resulting from an accident on a test drive because someone from the dealership...

FCA pays owners to get recall work done

12:01 am U.S. ET | Sept. 7, 2015
Fiat Chrysler Automobiles is spiffing owners of recalled vehicles to either get them fixed or replace them with new units.

Public retailers pump up service capacity

12:01 am U.S. ET | Sept. 7, 2015
Public dealership groups are hiring service techs, adding service hours and making upgrades to boost customer-pay revenues and still meet demands for...

Lexus to offer direct line to dealer service

12:01 am U.S. ET | Sept. 5, 2015
All 2016 Lexus vehicles will have a new subscription-based telematics system called Enform Service Connect, which will allow dealers to look up error...

FCA takes guesswork out of dealers' weighty decisions

6:00 pm U.S. ET | Aug. 16, 2015
Fiat Chrysler is introducing an online analyzer that allows dealers to forecast potential returns from expanding their service operations.

Tesla note irks some Model S owners

1:42 pm U.S. ET | Aug. 14, 2015
Tesla Motors annoyed some owners of its Model S cars with an e-mail requesting that they stop hogging the free fast-charging stations the...

Volvo plans XC90 recall for third row airbag glitch

2:45 pm U.S. ET | Aug. 5, 2015
Volvo Cars is preparing a global recall and a delivery stop for 9,000-10,000 of the redesigned seven-seat 2016 XC90 crossovers for a potential airbag...

Repeat repairs on older Volvos are free

12:01 am U.S. ET | Aug. 3, 2015
Volvo Cars of North America has launched a new parts and labor warranty for older cars to drive more business to dealerships.

GM prepares to fight aftermarket repair parts

12:01 am U.S. ET | Aug. 3, 2015
General Motors plans to roll out a new pricing system later this year for its original-equipment collision parts, a bid to take back market share...

FCA recalls 284,153 Dodge Chargers for airbag flaw

11:19 am U.S. ET | Aug. 1, 2015
Fiat Chrysler is recalling 284,153 Dodge Chargers for a flaw that could lead side airbag inflatable curtains and seat airbags to deploy unexpectedly,...

Ford F-150 aluminum repairs cost more than steel, IIHS says

12:01 am U.S. ET | July 30, 2015
Tests by the Insurance Institute for Highway Safety found that repairing body damage on the aluminum-bodied 2015 Ford F-150 took longer and cost 26...

Fiat Chrysler recalls 1.7 million trucks for faulty airbags

11:04 am U.S. ET | July 25, 2015
Fiat Chrysler Automobiles is recalling about 1.7 million late model Ram trucks to replace airbags that may deploy inadvertently.

FCA expands training network for Mopar techs

12:01 am U.S. ET | July 20, 2015
FCA plans to expand from 31 to at least 100 the number of post-secondary schools offering its Mopar warranty training for service technicians.

VW plans parts warehouse serving West Coast dealerships

10:35 am U.S. ET | July 17, 2015
Volkswagen Group of America will spend $6.8 million to open a new parts distribution center in Sacramento, Calif.

GM recalls nearly 51,000 Spark, Sonic models for radio, warning glitch

4:00 pm U.S. ET | July 15, 2015
General Motors is recalling nearly 51,000 Spark and Sonic subcompact cars in the U.S.

How to erase that odor: Clean, deodorize, sanitize

12:01 am U.S. ET | July 13, 2015
Odor Doctors has a three-step, vehicle odor-busting process, owner Frank Simmons says.

For Odor Doctors, rotten food, roadkill are all in a day's work

12:01 am U.S. ET | July 12, 2015
Cigarette smoke. Pet urine. Skunks. Vomit. Gasoline spills.

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Mazda marketer slams autonomous cars, protects 'Zoom-Zoom'

Mazda marketer slams autonomous cars, protects 'Zoom-Zoom'

Russell Wager says he has a 'real problem' with self-driving cars because they could erase popular tag lines and even brands.
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