Fixed Ops Journal

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Dealership repair estimators balance competing interests


06/18/2018

The job of a dealership collision repair estimator grows more challenging, balancing the demands of customers, insurance companies, body shop technicians.

As cars get more complicated, dealers may cash in
6/18/2018
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Subaru targets 400 body shops for its collision repair program
6/18/2018
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MORE FIXEDOPS NEWS RESOURCES RECALLS COLUMNS
Fight tech shortage by keeping the ones we have

Factories are justifiably focused on long overdue recruitment and training programs for service technicians. Yet there is not a feverish discussion about saving the precious techs we have, or keeping apprentice techs from washing out in training or on the job.

Service-to-sales can be a gold mine

Mining a dealership's base of service customers for new-vehicle sales makes sense financially, says Nicole Tournaud, business development director of the LaFontaine Automotive Group in Highland, Mich.

Big 4 consolidators' body shop scorecard

Collision industry analyst Brad Mewes calculates that two of the Big Four body shop consolidators, Caliber and Boyd, have aggressively added locations in the past three years.


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