Fixed Ops Journal

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Digital Archive

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Tech shortage curbs service department growth, survey says

Carlisle & Co. and Fixed Ops Journal asked dealers, general managers, and fixed ops directors about service matters. Among the findings: Technician issues are the biggest barrier to fixed ops growth, yet dealership executives spend little time recruiting techs.

Fixed in time

In the 1940s, the service department of a Ford dealership in California offered an Old West motif along with state-of-the-art lube equipment.

Service Counter

Who sells the most replacement tires in North America, what matters most to customers when they schedule service appointments, and fixed ops profit numbers from public dealership groups.

Shop talk

Fixed ops directors identify their top priorities for 2017.

Repayment rules can be difficult

Just over half the states have franchise laws that include a specific formula for dealerships to follow in documenting the rates they charge customers for retail service work, so they can charge automakers the same rates for warranty work.

New Jersey dealer was a pioneer in warranty-pay lawsuit

As a Lincoln-Mercury dealer in New Jersey in the 1990s, Robert Robertazzi successfully sued Ford Motor Co. over payment for warranty work. That landmark case helped make New Jersey one of the first states to put teeth in its laws requiring dealer reimbursement at retail rates for warranty-related parts and labor.