Fixed Operations
 

High-rise parts bins ease space crunch

12:01 am U.S. ET | March 2, 2015
Electronic parts storage machines that allow small parts to be stacked vertically and retrieved automatically at the touch of a button or scan of a bar code are gaining acceptance at some dealerships,...... Read More »

Service outsources small stuff

12:01 am U.S. ET | March 2, 2015
As dealers everywhere press their service departments to improve customer-satisfaction results, some Florida stores are outsourcing their more troublesome tasks, such as detailing, porter work and lot...... Read More »

Takata to double output of replacement inflators to 900,000 a month

6:00 pm U.S. ET | Feb. 10, 2015
Takata, racing to meet a huge backlog of orders for replacement airbag inflators, plans to double production to 900,000 units a month by September.... Read More »

M-B launches no-appointment quick service

12:01 am U.S. ET | Feb. 2, 2015
Mercedes-Benz is rolling out quick service for basic maintenance that can be completed in as little as 30 minutes. No appointment is needed.... Read More »

Repairs: Dealerships satisfy, study says, but independents lead

12:01 am U.S. ET | Feb. 2, 2015
The service departments of dealerships lagged independent repair shops in a Consumer Reports satisfaction study, but there's good news hidden...... Read More »

EDITORIAL

Body shop shakeup

12:01 am U.S. ET | Jan. 19, 2015
It's getting more complicated for auto dealers to operate body shops.... Read More »

Pohanka body shops sold to repair chain

12:01 am U.S. ET | Jan. 12, 2015
A major body shop chain has acquired Pohanka Collision Centers, a 12-store auto body shop group in Maryland and Virginia affiliated with Pohanka...... Read More »

FIXED OPERATIONS

Dealer adds quick bays, buzzers to speed service

12:01 am U.S. ET | Jan. 5, 2015
Honda dealer Greg May decided to follow American Honda Motor Co.'s advice and add service bays and make other improvements to his service department.... Read More »

BEST PRACTICES

Service bays turn to text messaging

12:01 am U.S. ET | Jan. 5, 2015
In an increasingly digital, on-the-go world, Dale Snow's challenge was to devise the most effective way to update millennials on car repairs.... Read More »

FIXED OPERATIONS

How FCA US eases shortage of techs

12:01 am U.S. ET | Jan. 5, 2015
FCA US will launch a program this month to help dealers cope with a nationwide shortage of service technicians and a surge in recall work.... Read More »

General Motors issues 3 new recalls, citing ignition systems

2:15 pm U.S. ET | Jan. 1, 2015
General Motors announced three new recalls affecting nearly 84,000 SUVs and pickup trucks, saying their ignition systems may have problems that could...... Read More »

Lincoln MKC recalled to move push-button start from near touchscreen

1:00 pm U.S. ET | Dec. 31, 2014
Ford is recalling all Lincoln MKCs built through September to resolve one or two issues that can cause the engine to shut off while driving.... Read More »

Cars parked at Acura store in Chicago buried by salt when wall collapses

10:58 pm U.S. ET | Dec. 30, 2014
Several parked vehicles at an Acura dealership on Chicago's north side were damaged Tuesday when the wall of an adjacent Morton Salt building...... Read More »

VW recalls 2015 Jettas for headlight glitch

12:31 pm U.S. ET | Dec. 30, 2014
Volkswagen Group of America is recalling 25,007 Jetta models from the 2015 model year to fix a software glitch that can affect the operation of the...... Read More »

GM recalls more than 300,000 SUVs, sedans for headlamps that go dark

2:45 pm U.S. ET | Dec. 1, 2014
General Motors is recalling 316,357 older-model SUVs and sedans for a problem with malfunctioning headlamps.... Read More »

One-stop tool helps techs complete Toyota repairs

12:01 am U.S. ET | Dec. 1, 2014
Toyota Motor Sales U.S.A.... Read More »

What is a recall? Automakers confuse drivers in deadly airbag saga

10:48 am U.S. ET | Nov. 16, 2014
More than 17 million cars with Takata airbags have been recalled worldwide, including over 11 million in the United States.... Read More »

GM ordered new ignition switches months before recall, report says

10:59 pm U.S. ET | Nov. 9, 2014
GM ordered a half-million new replacement ignition switches nearly two months before it told federal safety regulators about the safety issues which...... Read More »

Nissan expands recalls over possibly deadly airbag failures

4:04 pm U.S. ET | Nov. 8, 2014
Nissan expanded a recall of cars and SUVs in high-humidity regions suspected of having defective airbag inflators that can shoot metal shrapnel at...... Read More »

M-B bolsters service with concierge program

12:01 am U.S. ET | Nov. 8, 2014
Mercedes-Benz has launched a product specialist program for dealerships and aims to train 1,600 employees through the program by the end of next year.... Read More »

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