Fixed Operation Journal

Fixed operations can make up the biggest slice of a dealership's gross profits. Automotive News' Fixed Ops Journal helps dealers make their service departments more profitable while keeping customers satisfied.

Find out more about the inaugural issue coming in February at autonews.com/getfixedops.

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Dealers pay high price with latest recall wave

11:55 am U.S. ET | Feb. 7, 2016
Honda's order that U.S. dealers stop selling some 2.2 million popular models is compounding financial and regulatory headaches for car dealers stuck with millions of vehicles that have potentially hazardous airbags or other safety defects.

Balise grows with car washes

12:01 am U.S. ET | Feb. 1, 2016
Balise Auto Group has its own car washes to handle dealership needs, serve as a marketing tool to help wow car buyers and operate as a stand-alone profit center.

 
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Daimler recalls 840,000 vehicles in U.S. with potential airbag defects

2:49 pm U.S. ET | Feb. 9, 2016
Daimler said it was taking a $384 million provision in its 2015 results to cover the cost of recalling 840,000 Mercedes cars and Daimler vans in the...

Toyota recalling 26,000 Scion FR-S sports cars

2:35 pm U.S. ET | Feb. 9, 2016
Toyota today said it is recalling 26,000 Scion FR-S sports cars from the 2013-16 model years because of an ignition key interlock issue.

Conti must ration parts for recall fixes

12:01 am U.S. ET | Feb. 8, 2016
Continental is recalling five million airbag control units that affect vehicles made by companies including Volkswagen, Mazda, Mercedes-Benz, Honda...

Used-car loophole for recalls tightens up

12:01 am U.S. ET | Feb. 8, 2016
While a proposed federal law to close the used-car loophole is dead for now, efforts to keep unrepaired recalled vehicles out of circulation are...

JASON STEIN

Canada, fixed ops: Here we come!

12:01 am U.S. ET | Feb. 8, 2016
Twenty years ago this week, Automotive News Europe was born.

AutoNation's recall policy disrupts used-vehicle business

12:01 am U.S. ET | Feb. 8, 2016
AutoNation's recall policy challenged its used-vehicle business in the fourth quarter.

LARRY P. VELLEQUETTE

A recall for wheel chocks? Maybe we've rolled off the deep end

12:01 am U.S. ET | Feb. 8, 2016
In a sign of Fiat Chrysler's new hypersensitivity to safety, the automaker said last week it would voluntarily supply owners of 441,578 Dodge...

Dealers pay high price with latest recall wave

11:55 am U.S. ET | Feb. 7, 2016
Honda's order that U.S. dealers stop selling some 2.

Continental recalls defective airbag control units used in 5 million vehicles

8:03 am U.S. ET | Feb. 4, 2016
Continental Automotive Systems said it supplied potentially defective airbag control units to 5 million vehicles used by Honda, Fiat Chrysler,...

Honda will recall 341,000 Accord sedans in U.S. over restraint system

7:09 am U.S. ET | Feb. 4, 2016
Honda said it will recall 341,000 Accord sedans in the United States to replace an electric control unit used in its restraint system after...

Honda warns dealerships of liability as it widens airbag recall

12:15 pm U.S. ET | Feb. 3, 2016
American Honda has expanded its Takata airbag recalls by more than 2 million vehicles and warned dealers that they could face legal exposure for...

Toyota recalls 320,000 vehicles for side airbag issue

5:30 pm U.S. ET | Feb. 2, 2016
Toyota today said it is recalling about 320,000 vehicles from the 2003-06 model years for an airbag-related defect.

Service dept. tunes up satisfaction scores

12:01 am U.S. ET | Feb. 1, 2016
Texoma Hyundai is tops in Hyundai service satisfaction scores for three years running.

U.S. Supreme Court to decide if service advisers must be paid overtime

11:26 am U.S. ET | Jan. 19, 2016
The U.S. Supreme Court has agreed to hear a dispute over whether service advisers must be paid overtime.

BMW trims free service, adds dealer bonus

12:01 am U.S. ET | Jan. 18, 2016
BMW of North America will cut its free scheduled maintenance to 3 years/36,000 miles starting with the 2017 model year and use the savings to pay for...

Hawaiian dealer starts service tech 'farm team'

12:01 am U.S. ET | Jan. 4, 2016
Dealer Mark Benson, president of Honolulu Ford in Hawaii, has teamed with the Boy Scouts of America to start an in-dealership program to introduce...

Sonic Tools maps plan to gain N.A. foothold

12:01 am U.S. ET | Jan. 4, 2016
Sonic, a new brand of professional mechanics' tools from Europe, aims to break into the North American market by setting itself apart from the...

Pep Boys agrees to be acquired by Icahn for more than $1 billion

12:51 pm U.S. ET | Dec. 30, 2015
Pep Boys agreed to be acquired by Carl Icahn for more than $1 billion after tire giant Bridgestone backed down from a bidding war with the...

Bridgestone relents, Icahn prevails in $1 billion bidding war for Pep Boys

10:08 pm U.S. ET | Dec. 29, 2015
Tire giant Bridgestone backed down from a bidding war with billionaire investor Carl Icahn, declining to match his takeover offer of more than $1...

Icahn sweetens bid for Pep Boys to more than $1 billion

6:58 pm U.S. ET | Dec. 28, 2015
Billionaire investor Carl Icahn raised his offer for Pep Boys to $18.

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