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NHTSA's botched airbag recall leaves car owners in dark

6:12 pm U.S. ET | Oct. 23, 2014
NHTSA botched its effort to inform the public about a potentially lethal airbag defect, directing 8 million consumers to an inoperable website and leaving millions of others unsure as to whether their...... Read More »

Chrysler recalls more than 900,000 vehicles for fire risk

7:59 am U.S. ET | Oct. 16, 2014
Chrysler Group is recalling more than 900,000 vehicles worldwide for potential safety problems that could cause fires.... Read More »

While you wait for service, make yourself at home

12:01 am U.S. ET | Oct. 13, 2014
Large, elaborate and packed with people -- that's what dealerships' service department waiting rooms are becoming, said Forrest McConnell, chairman...... Read More »

GM to recall 117,651 vehicles for chassis-control flaw

2:18 pm U.S. ET | Oct. 2, 2014
GM is recalling 117,651 2013-14 model-year trucks, crossovers and sedans across all four of its North America brands to fix a potentially faulty...... Read More »

GM eases rules on techs' work reports

12:01 am U.S. ET | Sept. 1, 2014
General Motors has retreated from a controversial policy that required dealership service technicians to essentially punch a time clock for every...... Read More »

Auto-shop class is a win-win for high school grads, dealerships that need mechanics

8:16 am U.S. ET | Aug. 25, 2014
Two years out of high school, Evan Fischbach is earning $40,000 a year. His secret: shop class.... Read More »

NHTSA launches VIN tool to search for recalls

12:01 am U.S. ET | Aug. 20, 2014
Car buyers and owners can use a vehicle's identification number to identify open or unrepaired safety recalls with a new search tool released by...... Read More »

Tesla raises warranty on Model S to 8 years, 'infinite' mileage

4:46 pm U.S. ET | Aug. 15, 2014
Electric carmaker Tesla Motors said the drive unit warranty for its Model S sedan has been increased to match that of the battery pack and will now...... Read More »

Hyundai will pay dealers who get shops to buy genuine parts

12:01 am U.S. ET | Aug. 4, 2014
To win sales away from the aftermarket, Hyundai has started an incentive program for U.S.... Read More »

Call center keeps the service bays packed

12:01 am U.S. ET | Aug. 4, 2014
Dealer Jeff Proctor endured a year of anger from service advisers after he gave their job of scheduling service work to a newly created call center.... Read More »

Ford counts on free brake pads to boost service visits

12:01 am U.S. ET | Aug. 4, 2014
Ford Motor Co. dealers today are launching a program that offers lifetime replacement of brake pads for Ford, Lincoln and Mercury vehicles.... Read More »

2015 F-150 repair parts will be sold to all body shops

12:01 am U.S. ET | Aug. 4, 2014
Ford Motor Co.... Read More »

GM's recall website gives incorrect information, U.S. says

12:01 am U.S. ET | Aug. 2, 2014
GM's website set up to give consumers quick information on recalled cars has been providing inaccurate information, the U.S.... Read More »

Hyundai recalls 883,000 Sonata sedans to repair transmission-shift cable

8:06 am U.S. ET | July 30, 2014
Hyundai is recalling about 883,000 Sonata sedans in the United States and Puerto Rico because a potentially defective transmission-shift cable could...... Read More »

OnStar change targets service visits

12:01 am U.S. ET | July 27, 2014
Starting with its 2015 models, GM will offer buyers free monthly vehicle-diagnostic reports through OnStar, and allow those customers to sign up to...... Read More »

Auto repair conference to focus on next F-150

12:01 am U.S. ET | July 14, 2014
Starting at the end of this month, the 2015 aluminum-bodied Ford F-150 pickup will take center stage at the nation's biggest annual collision repair...... Read More »

U.S. auto recalls smash single-year record with 6 months to go

12:49 pm U.S. ET | July 8, 2014
Automakers this year have already recalled more vehicles in the United States than in any other year on record. NHTSA says U.S. recalls total 37.... Read More »

Subaru struggles to satisfy customers

12:01 am U.S. ET | July 7, 2014
Subaru, flush with record profits and poised for a sixth straight year of record U.S.... Read More »

How Calif. store battles service drive bottlenecks

12:01 am U.S. ET | July 7, 2014
Bottlenecks in the service drive are the bugbear of every car dealership.... Read More »

BODY SHOP COMEBACK?

Trade group chief sees growth in dealer-owned operations

12:01 am U.S. ET | July 6, 2014
The share of dealerships operating expensive body shops has shrunk since 2006.... Read More »

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Racing, tech events draw crowds to Hoffman stores

Racing, tech events draw crowds to Hoffman stores

Hoffman Auto Group holds more than 100 elaborate events annually to attract and retain customers. Some buyers zip around a racetrack in Porsches at 130 mph. Mon., October 27
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