Fixed Operations
 

BMW to recall 91,800 Mini Coopers over airbag flaw

10:34 am U.S. ET | April 18, 2015
BMW of North America will recall about 91,800 Mini Coopers in the U.S. to fix a flaw with the front passenger seat mat that may prevent the passenger airbag from deploying.... Read More »

Ford says aluminum repair smooth so far

12:01 am U.S. ET | April 6, 2015
It's early, but Ford says it's so far so good on repairing damaged 2015 F-150 pickups with aluminum bodies.... Read More »

Oil boom slows; techs return

12:01 am U.S. ET | April 6, 2015
Oil drillers are cutting production in response to lower crude prices, meaning fewer oil jobs.... Read More »

RICHARD TRUETT

The new sticker shock: High costs to fix high-tech

12:01 am U.S. ET | April 6, 2015
We all know about showroom sticker shock. But here's another side of the affordability problem: the hefty repair costs for minor accidents.... Read More »

Federal-Mogul to launch national tech training program

10:08 am U.S. ET | April 3, 2015
Federal-Mogul, the powertrain and aftermarket parts supplier controlled by billionaire investor Carl Icahn, is launching a national automotive...... Read More »

2016 Jaguar F-Type to come with longer warranty, free maintenance

8:00 am U.S. ET | March 23, 2015
Jaguar, aiming to keep the sales momentum going with its F-Type two-seat sports cars, will offer free maintenance and additional standard features on...... Read More »

As GM trims warranties, will buyers even notice?

12:01 am U.S. ET | March 16, 2015
One dealer said "it really didn't work." An analyst called it a useful enticement to draw consumers to Chevrolet and GMC.... Read More »

Kia recalls 2014-15 Soul in U.S. for accelerator glitch

8:47 am U.S. ET | March 13, 2015
Kia is recalling almost 209,000 Soul compact cars in the United States because the accelerator pedal may bend or break, according to documents filed...... Read More »

Lithia refocuses on customer-pay work

12:01 am U.S. ET | March 9, 2015
A surge of warranty business largely accounted for Lithia Motors Inc.'s gain in service and parts revenue last year.... Read More »

FCA will loosen tech restrictions

12:01 am U.S. ET | March 9, 2015
Fiat Chrysler will loosen restrictions on about half of its U.S.... Read More »

Fiat Chrysler recalls 703,000 vehicles to fix ignition switches

10:40 pm U.S. ET | March 6, 2015
Fiat Chrysler Automobiles is recalling 702,578 SUVs and minivans to fix defective ignition switches that can unexpectedly turn off the engine.... Read More »

High-rise parts bins ease space crunch

12:01 am U.S. ET | March 2, 2015
Electronic parts storage machines that allow small parts to be stacked vertically and retrieved automatically at the touch of a button or scan of a...... Read More »

Service outsources small stuff

12:01 am U.S. ET | March 2, 2015
As dealers everywhere press their service departments to improve customer-satisfaction results, some Florida stores are outsourcing their more...... Read More »

Takata to double output of replacement inflators to 900,000 a month

6:00 pm U.S. ET | Feb. 10, 2015
Takata, racing to meet a huge backlog of orders for replacement airbag inflators, plans to double production to 900,000 units a month by September.... Read More »

M-B launches no-appointment quick service

12:01 am U.S. ET | Feb. 2, 2015
Mercedes-Benz is rolling out quick service for basic maintenance that can be completed in as little as 30 minutes. No appointment is needed.... Read More »

Repairs: Dealerships satisfy, study says, but independents lead

12:01 am U.S. ET | Feb. 2, 2015
The service departments of dealerships lagged independent repair shops in a Consumer Reports satisfaction study, but there's good news hidden...... Read More »

EDITORIAL

Body shop shakeup

12:01 am U.S. ET | Jan. 19, 2015
It's getting more complicated for auto dealers to operate body shops.... Read More »

Pohanka body shops sold to repair chain

12:01 am U.S. ET | Jan. 12, 2015
A major body shop chain has acquired Pohanka Collision Centers, a 12-store auto body shop group in Maryland and Virginia affiliated with Pohanka...... Read More »

FIXED OPERATIONS

Dealer adds quick bays, buzzers to speed service

12:01 am U.S. ET | Jan. 5, 2015
Honda dealer Greg May decided to follow American Honda Motor Co.'s advice and add service bays and make other improvements to his service department.... Read More »

BEST PRACTICES

Service bays turn to text messaging

12:01 am U.S. ET | Jan. 5, 2015
In an increasingly digital, on-the-go world, Dale Snow's challenge was to devise the most effective way to update millennials on car repairs.... Read More »

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Seattle VW dealer mixes metrics and fun

Seattle VW dealer mixes metrics and fun

Matthew Welch may own Auburn Volkswagen, but the title he cherishes is “chief relationship officer.' Mon., April 13
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