Fixed Operations
 
EDITORIAL

Body shop shakeup

12:01 am U.S. ET | Jan. 19, 2015
It's getting more complicated for auto dealers to operate body shops. Repairs are increasingly complex as new designs add ultra high-strength steels and other new alloys and a broader range of material.... Read More »

Pohanka body shops sold to repair chain

12:01 am U.S. ET | Jan. 12, 2015
A major body shop chain has acquired Pohanka Collision Centers, a 12-store auto body shop group in Maryland and Virginia affiliated with Pohanka Automotive Group.... Read More »
FIXED OPERATIONS

Dealer adds quick bays, buzzers to speed service

12:01 am U.S. ET | Jan. 5, 2015
Honda dealer Greg May decided to follow American Honda Motor Co.'s advice and add service bays and make other improvements to his service department.... Read More »

BEST PRACTICES

Service bays turn to text messaging

12:01 am U.S. ET | Jan. 5, 2015
In an increasingly digital, on-the-go world, Dale Snow's challenge was to devise the most effective way to update millennials on car repairs.... Read More »

FIXED OPERATIONS

How FCA US eases shortage of techs

12:01 am U.S. ET | Jan. 5, 2015
FCA US will launch a program this month to help dealers cope with a nationwide shortage of service technicians and a surge in recall work.... Read More »

General Motors issues 3 new recalls, citing ignition systems

2:15 pm U.S. ET | Jan. 1, 2015
General Motors announced three new recalls affecting nearly 84,000 SUVs and pickup trucks, saying their ignition systems may have problems that could...... Read More »

Lincoln MKC recalled to move push-button start from near touchscreen

1:00 pm U.S. ET | Dec. 31, 2014
Ford is recalling all Lincoln MKCs built through September to resolve one or two issues that can cause the engine to shut off while driving.... Read More »

Cars parked at Acura store in Chicago buried by salt when wall collapses

10:58 pm U.S. ET | Dec. 30, 2014
Several parked vehicles at an Acura dealership on Chicago's north side were damaged Tuesday when the wall of an adjacent Morton Salt building...... Read More »

VW recalls 2015 Jettas for headlight glitch

12:31 pm U.S. ET | Dec. 30, 2014
Volkswagen Group of America is recalling 25,007 Jetta models from the 2015 model year to fix a software glitch that can affect the operation of the...... Read More »

GM recalls more than 300,000 SUVs, sedans for headlamps that go dark

2:45 pm U.S. ET | Dec. 1, 2014
General Motors is recalling 316,357 older-model SUVs and sedans for a problem with malfunctioning headlamps.... Read More »

One-stop tool helps techs complete Toyota repairs

12:01 am U.S. ET | Dec. 1, 2014
Toyota Motor Sales U.S.A.... Read More »

What is a recall? Automakers confuse drivers in deadly airbag saga

10:48 am U.S. ET | Nov. 16, 2014
More than 17 million cars with Takata airbags have been recalled worldwide, including over 11 million in the United States.... Read More »

GM ordered new ignition switches months before recall, report says

10:59 pm U.S. ET | Nov. 9, 2014
GM ordered a half-million new replacement ignition switches nearly two months before it told federal safety regulators about the safety issues which...... Read More »

Nissan expands recalls over possibly deadly airbag failures

4:04 pm U.S. ET | Nov. 8, 2014
Nissan expanded a recall of cars and SUVs in high-humidity regions suspected of having defective airbag inflators that can shoot metal shrapnel at...... Read More »

M-B bolsters service with concierge program

12:01 am U.S. ET | Nov. 8, 2014
Mercedes-Benz has launched a product specialist program for dealerships and aims to train 1,600 employees through the program by the end of next year.... Read More »

A Ford Quick Lane sized for Texas

12:01 am U.S. ET | Nov. 3, 2014
On a clear day, you can see Pep Boys, Jiffy Lube and Firestone service shops from Planet Ford-Lincoln in Spring, Texas.... Read More »

SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

12:01 am U.S. ET | Nov. 3, 2014
Many dealerships are investing heavily in fixed operations.... Read More »

Ford body shops gear up for aluminum

12:01 am U.S. ET | Nov. 3, 2014
The 2015 F-150 is a big deal because no company previously has manufactured a mass-market pickup with an aluminum body.... Read More »

Michigan body shop burns used oil to cut heating bill

12:01 am U.S. ET | Nov. 3, 2014
Dealer Ed Brown saw a heating system that uses used oil displayed at the 2002 National Automobile Dealers Association convention in New Orleans and...... Read More »

A bad service review? No need to panic

12:01 am U.S. ET | Nov. 2, 2014
A cottage industry of vendors has sprung up to help dealers manage the often bewildering world of online reviews.... Read More »

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Ryan Hunter-Reay races to Indy 500 winner’s circle

Ryan Hunter-Reay races to Indy 500 winner’s circle

BorgWarner’s video montage highlighting 2014 Indianapolis 500 winner Ryan Hunter-Reay. Thu., January 15
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