Fixed Operation Journal

Fixed operations can make up the biggest slice of a dealership's gross profits. Automotive News' Fixed Ops Journal helps dealers make their service departments more profitable while keeping customers satisfied.

Find out more about the inaugural issue coming in February at autonews.com/getfixedops.

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Balise grows with car washes

12:01 am U.S. ET | Feb. 1, 2016
Balise Auto Group has its own car washes to handle dealership needs, serve as a marketing tool to help wow car buyers and operate as a stand-alone profit center.

Service dept. tunes up satisfaction scores

12:01 am U.S. ET | Feb. 1, 2016
Texoma Hyundai is tops in Hyundai service satisfaction scores for three years running. The dealership is a converted lumber store and has no dedicated service drive, but its staffers' rapport with customers makes all the difference.

 
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Continental recalls defective airbag control units used in 5 million vehicles

8:03 am U.S. ET | Feb. 4, 2016
Continental Automotive Systems said it supplied potentially defective airbag control units to 5 million vehicles used by Honda, Fiat Chrysler,...

Honda will recall 341,000 Accord sedans in U.S. over restraint system

7:09 am U.S. ET | Feb. 4, 2016
Honda said it will recall 341,000 Accord sedans in the United States to replace an electric control unit used in its restraint system after...

Honda warns dealerships of liability as it widens airbag recall

12:15 pm U.S. ET | Feb. 3, 2016
American Honda has expanded its Takata airbag recalls by more than 2 million vehicles and warned dealers that they could face legal exposure for...

Toyota recalls 320,000 vehicles for side airbag issue

5:30 pm U.S. ET | Feb. 2, 2016
Toyota today said it is recalling about 320,000 vehicles from the 2003-06 model years for an airbag-related defect.

Takata must change culture to prevent another safety crisis, panel says

6:56 am U.S. ET | Feb. 2, 2016
Takata Corp.

Mazda issues recalls for potential fuel leak, Takata airbags

2:38 pm U.S. ET | Feb. 2, 2016
Mazda issued two recalls covering all of its 2014-16 CX-5 crossovers in the U.S.

GM, lawyers ask U.S. judge to reject bid to halt switch settlement

12:50 pm U.S. ET | Feb. 2, 2016
General Motors has asked a judge to reject efforts by a lawyer who first publicly exposed a faulty ignition switch in GM vehicles to undo a...

JAMES B. TREECE

Industry breaks trust, makes its bed

12:01 am U.S. ET | Feb. 1, 2016
Widespread safety recalls, information withholding and deceitful practices are damaging the auto industry's public credibility and sparking a...

Balise grows with car washes

12:01 am U.S. ET | Feb. 1, 2016
Balise Auto Group has its own car washes to handle dealership needs, serve as a marketing tool to help wow car buyers and operate as a stand-alone...

Service dept. tunes up satisfaction scores

12:01 am U.S. ET | Feb. 1, 2016
Texoma Hyundai is tops in Hyundai service satisfaction scores for three years running.

Nissan recalling 870,000 Altimas in U.S., Canada for hood latch problem

9:11 am U.S. ET | Jan. 29, 2016
Nissan said it will recall about 870,000 Nissan cars in the United States and Canada for potentially faulty hood latches, marking the third time...

Takata says CEO has no plans 'as of now' to step down

5:22 am U.S. ET | Jan. 29, 2016
Takata said its CEO Shigehisa Takada had no intention to resign "as of now" as the airbag maker struggles with a long-running safety recall crisis.

U.S. Supreme Court to decide if service advisers must be paid overtime

11:26 am U.S. ET | Jan. 19, 2016
The U.S. Supreme Court has agreed to hear a dispute over whether service advisers must be paid overtime.

BMW trims free service, adds dealer bonus

12:01 am U.S. ET | Jan. 18, 2016
BMW of North America will cut its free scheduled maintenance to 3 years/36,000 miles starting with the 2017 model year and use the savings to pay for...

Hawaiian dealer starts service tech 'farm team'

12:01 am U.S. ET | Jan. 4, 2016
Dealer Mark Benson, president of Honolulu Ford in Hawaii, has teamed with the Boy Scouts of America to start an in-dealership program to introduce...

Sonic Tools maps plan to gain N.A. foothold

12:01 am U.S. ET | Jan. 4, 2016
Sonic, a new brand of professional mechanics' tools from Europe, aims to break into the North American market by setting itself apart from the...

Pep Boys agrees to be acquired by Icahn for more than $1 billion

12:51 pm U.S. ET | Dec. 30, 2015
Pep Boys agreed to be acquired by Carl Icahn for more than $1 billion after tire giant Bridgestone backed down from a bidding war with the...

Bridgestone relents, Icahn prevails in $1 billion bidding war for Pep Boys

10:08 pm U.S. ET | Dec. 29, 2015
Tire giant Bridgestone backed down from a bidding war with billionaire investor Carl Icahn, declining to match his takeover offer of more than $1...

Icahn sweetens bid for Pep Boys to more than $1 billion

6:58 pm U.S. ET | Dec. 28, 2015
Billionaire investor Carl Icahn raised his offer for Pep Boys to $18.

Carfax owner buys Canadian vehicle-history provider for $460 million

11:48 am U.S. ET | Dec. 28, 2015
IHS said today it has acquired Carproof, a Canadian used-vehicle history provider, for $460 million.

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