Fixed Operation Journal

At Mission Mitsubishi, hailstorm recovery hinges on overtaxed staff, new hires, outside help

Weeks after the April 12 hailstorm hit San Antonio, Mission Mitsubishi still had an estimated two to three months of repair work ahead. "We are so overwhelmed," said General Manager Islam Hindash. Here are scenes from his shop.

Lessons learned in a city where hail is rare

The record hailstorms that have pelted Texas this year have been a big test for fixed operations departments. Here's how two dealership managers responded and what they learned.

Plan before the storm: Tips on handling hail

Five steps on handling the next hailstorm

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