A tech to call your ownOne Porsche retailer is trying to come up with ideas to increase business and retain customers.
Service counterOne-third of service customers say they don't keep track of information about recalls; others rely about equally on dealers and automakers to alert them to needed service or recall work.
Fixed ops managers respond to the question: What's your most effective strategy for getting sales and service to work together as a team?
Parts-vs.service clash can diminish benefits of tire storageNo-charge tire storage can set off a turf battle between a dealership's parts and service departments, so the management has to make sure everybody understands that the benefits can outweigh the time and trouble.
Cautionary tale: Storing tires badly leads to cost, confusionIf a dealership plans to store its customers' tires efficiently, it must do more than merely stack them in a makeshift space. Patrick Nove learned that the hard way.
Lincoln, dealers all in on new valet program for service vehiclesLincoln Service Valet will pick up and deliver customers' cars and trucks that need service, starting with new 2017 models. It's a promising way to enhance customer satisfaction and loyalty, analysts say.
General Motors innovation could rewrite service businessA new OnStar feature, Protective Alerts, is designed to identify and repair vehicle problems before the check-engine light comes on; that GM innovation could rewrite the service business.
Same-day service aims to give Toyota, Lexus stores competitive edgeThe automaker's new program of same-day service for parts delivery aim to give Toyota and Lexus dealerships a competitive edge.
Near-unlimited returns program allows dealers to 'stock whatever they need'
The automaker's new program of near-unlimited parts returns aim to give Toyota and Lexus dealerships a competitive edge.