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Customer reviews on social media can make or break a service department


10/22/2018

Online customer reviews of dealership service departments are the farthest-reaching, longest-lasting form of word-of-mouth advertising. Fixed operations managers need to appreciate and harness the power of social media, which increasingly drive consumers to — or away from — service lanes.

FTC orders dealership group to stop deceptive recall scheme
10/23/2018
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3D printing technology shakes up parts production for automakers, suppliers
10/22/2018
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MORE FIXEDOPS NEWS RESOURCES RECALLS COLUMNS
UPDATED: 11/09/18 2:40 pm ET -- corrected
Dealer-FX freshens service software

Service technology provider Dealer-FX hopes a "new coat of paint" on its signature wiAdvisor product will help win over some Fiat Chrysler Automobiles dealers.

Youth Automotive Training Center gives at-risk youth a 2nd chance

When Moran created the Youth Automotive Training Center in 1984, the retail industry giant wanted a program that would not only enable at-risk youth to pursue service technician positions -- he wanted to give those students a second chance at becoming productive members of society.

Customer reviews on social media can make or break a service department

Online customer reviews of dealership service departments are the farthest-reaching, longest-lasting form of word-of-mouth advertising. Fixed operations managers need to appreciate and harness the power of social media, which increasingly drive consumers to — or away from — service lanes.

Judge: Ex-service adviser can press pay bias suit

A former service adviser can proceed with her Equal Pay Act claim against a Florida dealership, a federal judge ruled. He said a trial should determine whether pay differentials between the adviser and her male co-workers "were based on a factor other than sex."


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