Fixed Ops Journal

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Two of every five service advisers leave each year. How can dealers keep their best ones from burning out?

Think of a U.S. dealership where five service advisers work. If it's typical of the industry, two of the advisers will leave within a year.

Tesla unveils pricing structure for supercharging stations

AutoNation to hire nationwide next Tuesday


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AutoNation to hire nationwide next Tuesday

AutoNation said it will host a one-day hiring event in 15 cities next Tuesday. More than a thousand sales and service positions are available at the stores and service centers.

Call center frees up service advisers

The Business Development Center serving the shared service department at Capital Hyundai of Greensboro and Capital Subaru of Greensboro (N.C.) has increased shop efficiency. It is especially helpful in preparing service advisers before the customer steps into the shop.

Body-shop career fairs aim to fill void

In an effort to combat a nationwide shortage of body-shop technicians, the Collision Repair Education Foundation is kicking off its second year of career fairs aimed at attracting high school and college students.

Fixed ops panel will talk profits

Paul Gurizzian, Mark Smith and Frederiek Toney will be the featured speakers on a panel, “Fixed Ops: Build Your Bottom Line,” at the Automotive News Retail Forum on Jan. 26 in New Orleans.

Ford overhauls Motorcraft

Motorcraft, Ford Motor Co.'s parts brand, is rolling out a host of updated products and more expansive service as part of a major redesign meant to boost dealer sales while saving them tens of thousands of dollars.

Accountant resolves key used-car conflict

An inherent tension exists at most franchised dealerships between fixed operations and used-car sales. But at one large North Carolina dealership, that long-standing and bitter conflict has been amicably resolved -- by the accountant.

Fixed-ops opportunities for women

The GM Women's Retail Network is taking an active role to get young women trained as dealership technicians, with scholarships, internships and host dealerships.