Fixed Operations
LETTER TO THE EDITOR
Women do well as service advisers
12:01 am U.S. ET | May 20, 2013
I wholeheartedly agree with the assessment of Roger Pipher, fixed operations director of Coleman Buick-GMC-Cadillac in Lawrenceville, N.J., about women as service advisers.... Read More » Comments [0] | Recommendations [0]
NHTSA looks into Chrysler Group, Mazda vehicles
11:17 am U.S. ET | May 13, 2013
The National Highway Traffic Safety Administration said today it is checking into 2006 Chrysler Group and 2009 Mazda vehicles in response to complaints about engine stalls and doors that fail to properly close.... Read More »| Related topics: | Dealer Issues | Dealer Speaks | Best Practices | Dealer Groups and Dealerships | U.S. Monthly Sales | Used Cars | Vehicle Sales | NADA |
LETTER TO THE EDITOR
Parts plan could hurt customer care
12:01 am U.S. ET | May 6, 2013
I read the article about the tiff between General Motors and its dealers over the new parts program ("GM wants more parts at stores," April 22).... Read More »FIXED OPERATIONS
Connecting with service customers
12:01 am U.S. ET | May 6, 2013
Soon after employing his first female service adviser, Roger Pipher had an epiphany: He should hire more women.... Read More »FIXED OPERATIONS
Jaguar F-Type training is hands-on
12:01 am U.S. ET | May 6, 2013
On two high-speed race tracks last month, about 1,300 Jaguar sales and service employees were put behind the wheel of the new F-Type convertible, part of the new way Jaguar Land Rover North America is training dealership personnel.... Read More »GM alerts 779,000 owners to need for more-frequent oil changes
10:26 am U.S. ET | April 5, 2013
General Motors is warning owners of almost 800,000 2010-12 vehicles that they may need oil changes more frequently than their onboard oil monitoring systems are telling them.... Read More »Hyundai, Kia recall 1.7M vehicles for faulty brake switch
8:35 am U.S. ET | April 3, 2013
Hyundai Motor and Kia Motors are recalling vehicles in the United States to replace a faulty switch that can prevent brake lights from illuminating and trigger other problems. About 1.7 million vehicles are involved.... Read More »Tire study: Replacement rate runs higher for run-flats
1:36 pm U.S. ET | March 29, 2013
Run-flat tires are far more likely than conventional tires to need replacement because of a flat or blowout, according to a new study by J.D. Power and Associates.... Read More »Buick, Caddy recall 33,700 new vehicles to fix transmission software
12:27 pm U.S. ET | March 20, 2013
GM is recalling about 33,700 model-year 2013 Buick LaCrosse sedans and Cadillac SRX crossover vehicles globally to address a potential software problem that could increase the risk of a crash.... Read More »Chrysler tells 2,500 owners of V-6 Challengers to stop driving because of fire risk
3:05 pm U.S. ET | March 17, 2013
Chrysler Group is warning about 2,500 owners of 2013 Dodge Challengers with V-6 engines built in December and January not to drive their cars because of a potential short-circuit that could lead to a fire.... Read More »GMC tops volume brands in dealer service satisfaction, Power says
1:15 pm U.S. ET | March 13, 2013
Three General Motors brands, led by GMC, ranked among the top five volume makes for customer satisfaction with the dealership service department, based on an annual J.D. Power and Associates survey released today.... Read More »GM offers two years' free maintenance to GMC Sierra buyers
9:00 am U.S. ET | Feb. 1, 2013
GMC is launching a free-maintenance promotion for Sierra pickup buyers with an advertising campaign that kicks off this weekend.... Read More »Subaru recalls vehicles in U.S. for lighting issue
8:12 am U.S. ET | Jan. 3, 2013
Subaru is recalling vehicles in the United States for potential lighting problems that could lead to smoke or fire, according to federal safety regulators.... Read More »Saab, GM reach deal on warranty service in U.S., Canada
1:22 pm U.S. ET | Dec. 21, 2012
General Motors and Saab Automobile Parts North America said they have reached an agreement on warranty service coverage for Saab owners in the United States and Canada.... Read More »U.S. requires Bosch to sell air conditioning service unit
1:27 pm U.S. ET | Nov. 26, 2012
German automotive supplier Robert Bosch GmbH, which aims to become the leading maker of equipment for recharging vehicle air conditioning systems, must sell a subsidiary to satisfy regulators in the United States.... Read More »Fiat opens unit to create custom 500s
12:32 pm U.S. ET | Oct. 31, 2012
Wanting a larger chunk of Fiat 500 hatchback buyers' aftermarket dollars, Fiat USA has opened Fiat Custom Shop to build customized vehicles ordered from a menu at dealerships.... Read More »BMW to recall 7 series for transmission flaw
4:23 pm U.S. ET | Oct. 29, 2012
BMW of North America said it will recall 45,500 of its 7 series luxury sedans from model years 2005-2008 to correct a flaw that could cause a parked vehicle to roll away.... Read More »
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Special Report
 Toyota's Lentz: 'It's really a three-horse race'Toyota's Jim Lentz believes the Camry will extend is 11-year reign as the best-selling car in the United... Mon., May 20» Watch the Video |
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