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Fixed Ops Journal

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GM: New collision certification program will increase body shop standards

Often the vehicle brand pays the price for improper repairs after collisions. GM wants to avoid this with a collision certification program for dealerships and independent shops.

Some reasons to think twice about closing your body shop
Sunday service hours can be a boon

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Lessons from dealers' online parts ventures

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Bruce Smith

Bruce Smith was instrumental in American Honda's decision to act quickly and comprehensively to find a solution to the Takata airbag crisis.

Racing in the shop lanes

Annual Pinewood Derby-like race gives employees a chance to flash their car-design chops and have a little fun -- all in the name of team building.

Service on a smartphone

Dealership websites still are the primary portal for making online service appointments. But more consumers are ditching desktop and laptop computers and doing business on their smartphones.

Deciding where to go for service

Dealerships are capturing a good chunk of the service business. Discounts and other marketing can draw in more customers, but mainly at the margins, a survey found.

Fast recon boosts high-quality used inventory

As profit margins for new vehicles shrink, dealerships are looking to make more money from selling used cars and trucks. The number of U.S. vehicles coming off lease represents a treasure trove of potential inventory.