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NHTSA's botched airbag recall leaves car owners in dark

6:12 pm U.S. ET | Oct. 23, 2014
NHTSA botched its effort to inform the public about a potentially lethal airbag defect, directing 8 million consumers to an inoperable website and leaving millions of others unsure as to whether their...... Read More »

Chrysler recalls more than 900,000 vehicles for fire risk

7:59 am U.S. ET | Oct. 16, 2014
Chrysler Group is recalling more than 900,000 vehicles worldwide for potential safety problems that could cause fires.... Read More »

While you wait for service, make yourself at home

12:01 am U.S. ET | Oct. 13, 2014
Large, elaborate and packed with people -- that's what dealerships' service department waiting rooms are becoming, said Forrest McConnell, chairman...... Read More »

GM to recall 117,651 vehicles for chassis-control flaw

2:18 pm U.S. ET | Oct. 2, 2014
GM is recalling 117,651 2013-14 model-year trucks, crossovers and sedans across all four of its North America brands to fix a potentially faulty...... Read More »

GM eases rules on techs' work reports

12:01 am U.S. ET | Sept. 1, 2014
General Motors has retreated from a controversial policy that required dealership service technicians to essentially punch a time clock for every...... Read More »

Auto-shop class is a win-win for high school grads, dealerships that need mechanics

8:16 am U.S. ET | Aug. 25, 2014
Two years out of high school, Evan Fischbach is earning $40,000 a year. His secret: shop class.... Read More »

NHTSA launches VIN tool to search for recalls

12:01 am U.S. ET | Aug. 20, 2014
Car buyers and owners can use a vehicle's identification number to identify open or unrepaired safety recalls with a new search tool released by...... Read More »

Tesla raises warranty on Model S to 8 years, 'infinite' mileage

4:46 pm U.S. ET | Aug. 15, 2014
Electric carmaker Tesla Motors said the drive unit warranty for its Model S sedan has been increased to match that of the battery pack and will now...... Read More »

Hyundai will pay dealers who get shops to buy genuine parts

12:01 am U.S. ET | Aug. 4, 2014
To win sales away from the aftermarket, Hyundai has started an incentive program for U.S.... Read More »

Call center keeps the service bays packed

12:01 am U.S. ET | Aug. 4, 2014
Dealer Jeff Proctor endured a year of anger from service advisers after he gave their job of scheduling service work to a newly created call center.... Read More »

Ford counts on free brake pads to boost service visits

12:01 am U.S. ET | Aug. 4, 2014
Ford Motor Co. dealers today are launching a program that offers lifetime replacement of brake pads for Ford, Lincoln and Mercury vehicles.... Read More »

2015 F-150 repair parts will be sold to all body shops

12:01 am U.S. ET | Aug. 4, 2014
Ford Motor Co.... Read More »

GM's recall website gives incorrect information, U.S. says

12:01 am U.S. ET | Aug. 2, 2014
GM's website set up to give consumers quick information on recalled cars has been providing inaccurate information, the U.S.... Read More »

Hyundai recalls 883,000 Sonata sedans to repair transmission-shift cable

8:06 am U.S. ET | July 30, 2014
Hyundai is recalling about 883,000 Sonata sedans in the United States and Puerto Rico because a potentially defective transmission-shift cable could...... Read More »

OnStar change targets service visits

12:01 am U.S. ET | July 27, 2014
Starting with its 2015 models, GM will offer buyers free monthly vehicle-diagnostic reports through OnStar, and allow those customers to sign up to...... Read More »

Auto repair conference to focus on next F-150

12:01 am U.S. ET | July 14, 2014
Starting at the end of this month, the 2015 aluminum-bodied Ford F-150 pickup will take center stage at the nation's biggest annual collision repair...... Read More »

U.S. auto recalls smash single-year record with 6 months to go

12:49 pm U.S. ET | July 8, 2014
Automakers this year have already recalled more vehicles in the United States than in any other year on record. NHTSA says U.S. recalls total 37.... Read More »

Subaru struggles to satisfy customers

12:01 am U.S. ET | July 7, 2014
Subaru, flush with record profits and poised for a sixth straight year of record U.S.... Read More »

How Calif. store battles service drive bottlenecks

12:01 am U.S. ET | July 7, 2014
Bottlenecks in the service drive are the bugbear of every car dealership.... Read More »

BODY SHOP COMEBACK?

Trade group chief sees growth in dealer-owned operations

12:01 am U.S. ET | July 6, 2014
The share of dealerships operating expensive body shops has shrunk since 2006.... Read More »

Special Report
How #1 store scores with employees

How #1 store scores with employees

Texas dealer Greg May encourages staffers to provide input and solve problems on their own. Mon., October 20
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