Fixed Ops Journal

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Two of every five service advisers leave each year. How can dealers keep their best ones from burning out?


Think of a U.S. dealership where five service advisers work. If it's typical of the industry, two of the advisers will leave within a year.

Wanted: Talented technicians
Parts brand aims to add business for Ford dealers

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Wanted: Talented technicians

The industry must generate interest among young people in fixed ops careers, panelists said during a discussion at the Automotive News Retail Forum.

Wanted: Talented techs

Dealerships' parts and service departments have a talent problem. They can have the most advanced technology in the industry, but it won't mean anything if there aren't enough technicians who know how to use it.

AutoNation to hire nationwide next Tuesday

AutoNation said it will host a one-day hiring event in 15 cities next Tuesday. More than a thousand sales and service positions are available at the stores and service centers.

Call center frees up service advisers

The Business Development Center serving the shared service department at Capital Hyundai of Greensboro and Capital Subaru of Greensboro (N.C.) has increased shop efficiency. It is especially helpful in preparing service advisers before the customer steps into the shop.

Body-shop career fairs aim to fill void

In an effort to combat a nationwide shortage of body-shop technicians, the Collision Repair Education Foundation is kicking off its second year of career fairs aimed at attracting high school and college students.

Fixed ops panel will talk profits

Paul Gurizzian, Mark Smith and Frederiek Toney will be the featured speakers on a panel, “Fixed Ops: Build Your Bottom Line,” at the Automotive News Retail Forum on Jan. 26 in New Orleans.

Ford overhauls Motorcraft

Motorcraft, Ford Motor Co.'s parts brand, is rolling out a host of updated products and more expansive service as part of a major redesign meant to boost dealer sales while saving them tens of thousands of dollars.