Fixed Operations
 

2016 Jaguar F-Type to come with longer warranty, free maintenance

8:00 am U.S. ET | March 23, 2015
Jaguar, aiming to keep the sales momentum going with its F-Type two-seat sports cars, will offer free maintenance and additional standard features on 2016 models.... Read More »

As GM trims warranties, will buyers even notice?

12:01 am U.S. ET | March 16, 2015
One dealer said "it really didn't work." An analyst called it a useful enticement to draw consumers to Chevrolet and GMC.... Read More »

Kia recalls 2014-15 Soul in U.S. for accelerator glitch

8:47 am U.S. ET | March 13, 2015
Kia is recalling almost 209,000 Soul compact cars in the United States because the accelerator pedal may bend or break, according to documents filed...... Read More »

Lithia refocuses on customer-pay work

12:01 am U.S. ET | March 9, 2015
A surge of warranty business largely accounted for Lithia Motors Inc.'s gain in service and parts revenue last year.... Read More »

FCA will loosen tech restrictions

12:01 am U.S. ET | March 9, 2015
Fiat Chrysler will loosen restrictions on about half of its U.S.... Read More »

Fiat Chrysler recalls 703,000 vehicles to fix ignition switches

10:40 pm U.S. ET | March 6, 2015
Fiat Chrysler Automobiles is recalling 702,578 SUVs and minivans to fix defective ignition switches that can unexpectedly turn off the engine.... Read More »

High-rise parts bins ease space crunch

12:01 am U.S. ET | March 2, 2015
Electronic parts storage machines that allow small parts to be stacked vertically and retrieved automatically at the touch of a button or scan of a...... Read More »

Service outsources small stuff

12:01 am U.S. ET | March 2, 2015
As dealers everywhere press their service departments to improve customer-satisfaction results, some Florida stores are outsourcing their more...... Read More »

Takata to double output of replacement inflators to 900,000 a month

6:00 pm U.S. ET | Feb. 10, 2015
Takata, racing to meet a huge backlog of orders for replacement airbag inflators, plans to double production to 900,000 units a month by September.... Read More »

M-B launches no-appointment quick service

12:01 am U.S. ET | Feb. 2, 2015
Mercedes-Benz is rolling out quick service for basic maintenance that can be completed in as little as 30 minutes. No appointment is needed.... Read More »

Repairs: Dealerships satisfy, study says, but independents lead

12:01 am U.S. ET | Feb. 2, 2015
The service departments of dealerships lagged independent repair shops in a Consumer Reports satisfaction study, but there's good news hidden...... Read More »

EDITORIAL

Body shop shakeup

12:01 am U.S. ET | Jan. 19, 2015
It's getting more complicated for auto dealers to operate body shops.... Read More »

Pohanka body shops sold to repair chain

12:01 am U.S. ET | Jan. 12, 2015
A major body shop chain has acquired Pohanka Collision Centers, a 12-store auto body shop group in Maryland and Virginia affiliated with Pohanka...... Read More »

FIXED OPERATIONS

Dealer adds quick bays, buzzers to speed service

12:01 am U.S. ET | Jan. 5, 2015
Honda dealer Greg May decided to follow American Honda Motor Co.'s advice and add service bays and make other improvements to his service department.... Read More »

BEST PRACTICES

Service bays turn to text messaging

12:01 am U.S. ET | Jan. 5, 2015
In an increasingly digital, on-the-go world, Dale Snow's challenge was to devise the most effective way to update millennials on car repairs.... Read More »

FIXED OPERATIONS

How FCA US eases shortage of techs

12:01 am U.S. ET | Jan. 5, 2015
FCA US will launch a program this month to help dealers cope with a nationwide shortage of service technicians and a surge in recall work.... Read More »

General Motors issues 3 new recalls, citing ignition systems

2:15 pm U.S. ET | Jan. 1, 2015
General Motors announced three new recalls affecting nearly 84,000 SUVs and pickup trucks, saying their ignition systems may have problems that could...... Read More »

Lincoln MKC recalled to move push-button start from near touchscreen

1:00 pm U.S. ET | Dec. 31, 2014
Ford is recalling all Lincoln MKCs built through September to resolve one or two issues that can cause the engine to shut off while driving.... Read More »

Cars parked at Acura store in Chicago buried by salt when wall collapses

10:58 pm U.S. ET | Dec. 30, 2014
Several parked vehicles at an Acura dealership on Chicago's north side were damaged Tuesday when the wall of an adjacent Morton Salt building...... Read More »

VW recalls 2015 Jettas for headlight glitch

12:31 pm U.S. ET | Dec. 30, 2014
Volkswagen Group of America is recalling 25,007 Jetta models from the 2015 model year to fix a software glitch that can affect the operation of the...... Read More »

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