Why avoid warranty work, dealers?
Why do dealers try to avoid warranty work if it pays the same as nonwarranty retail service?
5 minutes with John Eck, collision manager, customer care and aftersales, General Motors
When General Motors launches its certified collision repair program for dealerships and independent shops this summer, it will use the lessons learned from the Cadillac Aluminum Repair Network it rolled out two years ago.
Spending on new technology means soaring sales for 3 dealerships' service departments
The fixed operations director of three Houston-area Hyundai dealersips says investing in tire alignment equipment and electronic multipoint inspections has boosted service profits at his dealerships.
Dealerships need chat feature tailored to fixed ops
The chat feature on most dealership websites, as it pertains to fixed ops, could use an overhaul.
Managing loaner fleet efficiently is critical for service departments
How efficiently a dealership runs its loaner fleet can have a big impact on both service customers' satisfaction and the bottom line. Dealerware is a software package that enables dealerships to manage their loaner fleets digitally.
Service-to-sales can be a gold mine
Mining a dealership's base of service customers for new-vehicle sales makes sense financially, says Nicole Tournaud, business development director of the LaFontaine Automotive Group in Highland, Mich.
Service lane can be a great place to talk vehicle trade-ins
Service visits offer a great opportunity for dealers to get to know their existing customers, and learn who might be in market to purchase a new car or truck.
Dealer tells GM: Stop interfering with fixed ops
A prominent New Jersey dealer has accused GM of "nanny state" interference in dealership fixed ops marketing and purchasing; GM says it's building service customer loyalty.
Independent operation relies on work from dealers with their own body shops
Florida bump shops thrive by doing specialty collision repair work for dealerships, even those with their own body shops.
Subaru targets 400 body shops for its collision repair program
Subaru's new collision repair certification program aims to encourage its dealerships and independent body shops to work together.
Big 4 consolidators' body shop scorecard
Collision industry analyst Brad Mewes calculates that two of the Big Four body shop consolidators, Caliber and Boyd, have aggressively added locations in the past three years.
Top body shop consolidators step up competition with dealers
The "Big Four" collision repair chains are buying up more independent body shops and investing in training, equipment and certification to ramp up their competition with dealership shops.
How to keep service customers coming back to your dealership
Industry consultants offers five commandments to dealerships for boosting service customer loyalty, retention.
Suit says store tolerated harassment by service writer
A federal court lawsuit accuses a Texas dealership of sexual harassment and maintaining a hostile work environment.
Subaru program gives repair customers real-time online updates
Subaru certified program allows collision customers to watch repairs in real time, ask questions of body shop.
Collision repair presents opportunities, obstacles to dealerships
Most new-vehicle dealerships in the United States don't run body shops. But hundreds more dealerships have gotten into the collision repair game in recent years -- even as others have dropped out -- and that trend appears likely to continue.
As cars get more complicated, dealers may cash in
Dealerships are poised to gain a larger share of the collision repair market, as growing complexity of vehicles demands better-trained service technicians, factory parts and equipment.