Fixed Operations
 

What is a recall? Automakers confuse drivers in deadly airbag saga

10:48 am U.S. ET | Nov. 16, 2014
More than 17 million cars with Takata airbags have been recalled worldwide, including over 11 million in the United States.... Read More »

GM ordered new ignition switches months before recall, report says

10:59 pm U.S. ET | Nov. 9, 2014 | UPDATED: 11/10/14 11:25 am ET -- update GM's statement
GM ordered a half-million new replacement ignition switches nearly two months before it told federal safety regulators about the safety issues which prompted a recall of millions of vehicles this year,...... Read More »

Nissan expands recalls over possibly deadly airbag failures

4:04 pm U.S. ET | Nov. 8, 2014
Nissan expanded a recall of cars and SUVs in high-humidity regions suspected of having defective airbag inflators that can shoot metal shrapnel at...... Read More »

M-B bolsters service with concierge program

12:01 am U.S. ET | Nov. 8, 2014
Mercedes-Benz has launched a product specialist program for dealerships and aims to train 1,600 employees through the program by the end of next year.... Read More »

A Ford Quick Lane sized for Texas

12:01 am U.S. ET | Nov. 3, 2014
On a clear day, you can see Pep Boys, Jiffy Lube and Firestone service shops from Planet Ford-Lincoln in Spring, Texas.... Read More »

SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

12:01 am U.S. ET | Nov. 3, 2014
Many dealerships are investing heavily in fixed operations.... Read More »

Ford body shops gear up for aluminum

12:01 am U.S. ET | Nov. 3, 2014
The 2015 F-150 is a big deal because no company previously has manufactured a mass-market pickup with an aluminum body.... Read More »

Michigan body shop burns used oil to cut heating bill

12:01 am U.S. ET | Nov. 3, 2014
Dealer Ed Brown saw a heating system that uses used oil displayed at the 2002 National Automobile Dealers Association convention in New Orleans and...... Read More »

A bad service review? No need to panic

12:01 am U.S. ET | Nov. 2, 2014
A cottage industry of vendors has sprung up to help dealers manage the often bewildering world of online reviews.... Read More »

Takata recalls more defective airbag inflators prone to rupture

1:04 pm U.S. ET | Nov. 1, 2014
Takata, adding to questions about the scope of defects in its products, made another 30,687 inflators with an incorrect part that can lead to...... Read More »

Nissan, Takata add to wave of airbag recalls

9:47 am U.S. ET | Nov. 1, 2014
A safety flaw in Takata airbags prompted a new automobile recall even as U.S.... Read More »

Takata must rev up airbag replacement effort, NHTSA warns

9:33 pm U.S. ET | Oct. 31, 2014
U.S.... Read More »

NHTSA's botched airbag recall leaves car owners in dark

6:12 pm U.S. ET | Oct. 23, 2014
NHTSA botched its effort to inform the public about a potentially lethal airbag defect, directing 8 million consumers to an inoperable website and...... Read More »

Chrysler recalls more than 900,000 vehicles for fire risk

7:59 am U.S. ET | Oct. 16, 2014
Chrysler Group is recalling more than 900,000 vehicles worldwide for potential safety problems that could cause fires.... Read More »

While you wait for service, make yourself at home

12:01 am U.S. ET | Oct. 13, 2014
Large, elaborate and packed with people -- that's what dealerships' service department waiting rooms are becoming, said Forrest McConnell, chairman...... Read More »

GM to recall 117,651 vehicles for chassis-control flaw

2:18 pm U.S. ET | Oct. 2, 2014
GM is recalling 117,651 2013-14 model-year trucks, crossovers and sedans across all four of its North America brands to fix a potentially faulty...... Read More »

GM eases rules on techs' work reports

12:01 am U.S. ET | Sept. 1, 2014
General Motors has retreated from a controversial policy that required dealership service technicians to essentially punch a time clock for every...... Read More »

Auto-shop class is a win-win for high school grads, dealerships that need mechanics

8:16 am U.S. ET | Aug. 25, 2014
Two years out of high school, Evan Fischbach is earning $40,000 a year. His secret: shop class.... Read More »

NHTSA launches VIN tool to search for recalls

12:01 am U.S. ET | Aug. 20, 2014
Car buyers and owners can use a vehicle's identification number to identify open or unrepaired safety recalls with a new search tool released by...... Read More »

Tesla raises warranty on Model S to 8 years, 'infinite' mileage

4:46 pm U.S. ET | Aug. 15, 2014
Electric carmaker Tesla Motors said the drive unit warranty for its Model S sedan has been increased to match that of the battery pack and will now...... Read More »

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Honeymoons, hip hires, pro photos help stores

Honeymoons, hip hires, pro photos help stores

An Audi dealership has installed a spinning photo booth to deliver consistent vehicle images to online shoppers. A webpage is designed to build a harmonious relationship between a Mercedes and its new owner. Mon., November 17
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