Fixed Ops Journal

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Meineke takes on automakers with new connectivity device


Today, companies such as Ford Motor Co. and Meineke Car Care Centers Inc. are harnessing the OBD-II port for diagnostic connectivity in new ways.

Legendary Lexus exec tells how he evaluates a service department
How to market your service department online

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Lessons from dealers' online parts ventures

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Teaching the 6 Rs of service

Every service and parts operation can improve, but Dick Chitty encourages dealers to employ a continuous improvement system rather than an all-at-once overhaul.

Can I schedule online? Will I?

Two of every five consumers surveyed didn't know whether they could schedule service work online. Of those who knew, only about a third have ever done so.

Body shop operator's model of dealer partnerships could expand

Assured, a Canadian repair chain recently acquired by Boyd of the United States, runs intake centers at dealerships, where cars are taken in for repairs, sent to Assured's shops for the work, then returned to the dealership. It gives dealerships more to offer customers.

Student auto tech contest emphasizes electronics, not 'bull work'

The New York Auto Show included a contest sponsored by local dealers that challenged students from area vocational schools who want to be service techs to identify "bugs" placed in cars. The twist? The bugs have become high-tech viruses instead of, say, closing off a fuel line with a clothespin.