Fixed Operation Journal

Fixed operations can make up the biggest slice of a dealership's gross profits. Automotive News' Fixed Ops Journal helps dealers make their service departments more profitable while keeping customers satisfied.

Find out more about the inaugural issue coming in February at autonews.com/getfixedops.

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Dealers pay high price with latest recall wave

11:55 am U.S. ET | Feb. 7, 2016
Honda's order that U.S. dealers stop selling some 2.2 million popular models is compounding financial and regulatory headaches for car dealers stuck with millions of vehicles that have potentially hazardous airbags or other safety defects.

Balise grows with car washes

12:01 am U.S. ET | Feb. 1, 2016
Balise Auto Group has its own car washes to handle dealership needs, serve as a marketing tool to help wow car buyers and operate as a stand-alone profit center.

 
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Q&A with Richfield Bloomington Honda's Tim Carter

Heated floors and more: Designing a store around service

11:00 am U.S. ET | Feb. 11, 2016
Richfield Bloomington Honda General Manager Tim Carter and his employees helped design a new, three-story dealership next door to their current store...

JASON STEIN

Canada, fixed ops: Here we come!

12:01 am U.S. ET | Feb. 8, 2016
Twenty years ago this week, Automotive News Europe was born.

Balise grows with car washes

12:01 am U.S. ET | Feb. 1, 2016
Balise Auto Group has its own car washes to handle dealership needs, serve as a marketing tool to help wow car buyers and operate as a stand-alone...

Service dept. tunes up satisfaction scores

12:01 am U.S. ET | Feb. 1, 2016
Texoma Hyundai is tops in Hyundai service satisfaction scores for three years running.

U.S. Supreme Court to decide if service advisers must be paid overtime

11:26 am U.S. ET | Jan. 19, 2016
The U.S. Supreme Court has agreed to hear a dispute over whether service advisers must be paid overtime.

BMW trims free service, adds dealer bonus

12:01 am U.S. ET | Jan. 18, 2016
BMW of North America will cut its free scheduled maintenance to 3 years/36,000 miles starting with the 2017 model year and use the savings to pay for...

Hawaiian dealer starts service tech 'farm team'

12:01 am U.S. ET | Jan. 4, 2016
Dealer Mark Benson, president of Honolulu Ford in Hawaii, has teamed with the Boy Scouts of America to start an in-dealership program to introduce...

Sonic Tools maps plan to gain N.A. foothold

12:01 am U.S. ET | Jan. 4, 2016
Sonic, a new brand of professional mechanics' tools from Europe, aims to break into the North American market by setting itself apart from the...

Pep Boys agrees to be acquired by Icahn for more than $1 billion

12:51 pm U.S. ET | Dec. 30, 2015
Pep Boys agreed to be acquired by Carl Icahn for more than $1 billion after tire giant Bridgestone backed down from a bidding war with the...

Bridgestone relents, Icahn prevails in $1 billion bidding war for Pep Boys

10:08 pm U.S. ET | Dec. 29, 2015
Tire giant Bridgestone backed down from a bidding war with billionaire investor Carl Icahn, declining to match his takeover offer of more than $1...

Icahn sweetens bid for Pep Boys to more than $1 billion

6:58 pm U.S. ET | Dec. 28, 2015
Billionaire investor Carl Icahn raised his offer for Pep Boys to $18.

Carfax owner buys Canadian vehicle-history provider for $460 million

11:48 am U.S. ET | Dec. 28, 2015
IHS said today it has acquired Carproof, a Canadian used-vehicle history provider, for $460 million.

BEST PRACTICES

A mobile alternative to clip-out coupons

12:01 am U.S. ET | Dec. 28, 2015
Andy Mohr Automotive lets website visitors download service coupons to Android Pay and Apple Wallet, an effort to drive service traffic and forge...

Icahn sweetens Pep Boys offer with vow to top Bridgestone

11:35 am U.S. ET | Dec. 23, 2015
Billionaire investor Carl Icahn sweetened his offer to acquire Pep Boys with a promise to top any bid from Bridgestone up to about $1.01 billion.

LKQ to buy European spare parts supplier Rhiag in $1.1 billion deal

10:00 am U.S. ET | Dec. 22, 2015
Aftermarket supplier LKQ said it would buy Italy's Rhiag-Inter Auto Parts Italia SpA, owned by private equity firm Apax Partners LLP, to expand in...

Carl Icahn raises offer for Pep Boys, tops Bridgestone's bid

9:45 am U.S. ET | Dec. 21, 2015
U.S. auto parts retailer Pep Boys said billionaire investor Carl Icahn raised his offer to buy the company to $16.

Icahn's bid for Pep Boys would boost aftermarket business, but not Federal-Mogul, experts say

1:52 pm U.S. ET | Dec. 10, 2015
If financier Carl Icahn acquires Pep Boys for $863 million, it will give a big boost to his aftermarket retail chain Auto Plus, but not so much for...

Icahn offers to buy Pep Boys in $863 million deal

2:06 pm U.S. ET | Dec. 7, 2015
Carl Icahn offered to buy auto parts retailer Pep Boys-Manny, Moe & Jack in a deal valued at about $863 million. The offer of $15.

Concierge service delivers for customers and dealers

12:01 am U.S. ET | Dec. 7, 2015
An Uber-like transport service is helping dealerships improve how they handle loaners for customers whose vehicles are being serviced.

GM transforms soldiers into service techs

12:01 am U.S. ET | Dec. 6, 2015
General Motors is working with the U.S. Army to train discharged soldiers to serve as service technicians at dealerships.

Icahn buys into Pep Boys, seeks retail sale to his Auto Plus

11:35 am U.S. ET | Dec. 5, 2015
Investor Carl Icahn disclosed a new 12.

Cadillac rolls out repair network for aluminum-intensive CT6 sedan

4:52 pm U.S. ET | Dec. 2, 2015
The Cadillac CT6, the first aluminum-skinned vehicle from General Motors, will have its own dedicated factory-certified repair facilities.

Service dept. tunes up satisfaction scores

12:01 am U.S. ET | Feb. 1, 2016
Texoma Hyundai is tops in Hyundai service satisfaction scores for three years running.

U.S. Supreme Court to decide if service advisers must be paid overtime

11:26 am U.S. ET | Jan. 19, 2016
The U.S. Supreme Court has agreed to hear a dispute over whether service advisers must be paid overtime.

BMW trims free service, adds dealer bonus

12:01 am U.S. ET | Jan. 18, 2016
BMW of North America will cut its free scheduled maintenance to 3 years/36,000 miles starting with the 2017 model year and use the savings to pay for...

Hawaiian dealer starts service tech 'farm team'

12:01 am U.S. ET | Jan. 4, 2016
Dealer Mark Benson, president of Honolulu Ford in Hawaii, has teamed with the Boy Scouts of America to start an in-dealership program to introduce...

Sonic Tools maps plan to gain N.A. foothold

12:01 am U.S. ET | Jan. 4, 2016
Sonic, a new brand of professional mechanics' tools from Europe, aims to break into the North American market by setting itself apart from the...

Pep Boys agrees to be acquired by Icahn for more than $1 billion

12:51 pm U.S. ET | Dec. 30, 2015
Pep Boys agreed to be acquired by Carl Icahn for more than $1 billion after tire giant Bridgestone backed down from a bidding war with the...

Bridgestone relents, Icahn prevails in $1 billion bidding war for Pep Boys

10:08 pm U.S. ET | Dec. 29, 2015
Tire giant Bridgestone backed down from a bidding war with billionaire investor Carl Icahn, declining to match his takeover offer of more than $1...

Icahn sweetens bid for Pep Boys to more than $1 billion

6:58 pm U.S. ET | Dec. 28, 2015
Billionaire investor Carl Icahn raised his offer for Pep Boys to $18.

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