Retail

When a 'likable' salesman goes 'rogue'

The nation's highest-volume Porsche dealership is trying to extricate itself from a scandal involving a former employee who is accused of pocketing over $2.5 million in customer deposits on nonexistent vehicles before he disappeared last month.

Mazda turns to more virtual engineering to cut costs

Managing Executive Officer Mitsuo Hitomi says the move will help Mazda juggle the massive complexity of new technologies on a shoestring budget.


Caddy dealers cheered by product preview

Dealers gathered in Las Vegas last week for a conference that included looks at the new XT6 three-row crossover, CT4 and CT5 sedans, and the next-generation Escalade.

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Sent early Monday mornings, this newsletter contains a summary of key stories from our weekly edition.


EDITORIAL
End RSI disputes before they escalate

RSI and other sales effectiveness metrics are useful in motivating dealers to compete and excel, as long as the underlying targets are not calculated or enforced capriciously.

One retailer's road to success

Three years ago, Jay Feldman rebranded his auto group and has continued to grow sales. This summer he partnered with celebrity Mark Wahlberg to buy a Chevy store in Ohio.

East Coast ports plan for stormy future

As the frequency and intensity of storms increase, automakers and transport providers are taking extra precautions to ensure continuity of operations and prevent damage to finished vehicles.

UPDATED: 9/13/18 2:52 pm ET
CarMax closes 8 stores ahead of storm

CarMax has closed eight stores in North Carolina, South Carolina and Virginia as Hurricane Florence began hitting the east coast as a Category 2 storm.

UPDATED: 8/30/18 4:25 pm ET - corrected
Monthly payments hit record high in Q2

Monthly payments for new- and used-vehicle loans hit record highs during the second quarter, but customers are still making their payments on time, Experian said.


COMMENTARY: Keith Crain
It seems alive and well

Automotive News Editor-In-Chief Keith Crain points to Detroit's Dream Cruise and other auto shows as evidence America's love affair with cars hasn't died.


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