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Opinion

KEITH CRAIN

The ultimate test for a dealership

In today's world, every dealership is under great pressure to take care of the customer. There are several effective strategies for winning new customers and keeping the old ones.

KRISHNAN M. ANANTHARAMAN

Auto industry should defend the Clean Power Plan

The auto industry should join the opposition to EPA Administrator Scott Pruitt's decision to scrap the agency's Clean Power Plan.

EDITORIAL

Best Dealerships put their workers, customers first

The 100 Best Dealerships To Work For stand out from their rivals. That is an enormous advantage in a market where dealerships are too often portrayed as all alike.

MORE OPINIONS EDITORIALS COLUMNISTS BLOGS
BLOG: Jay Ramey
The VW Scirocco is dead (again)

On the occasion of the second departure of the Scirocco from the VW lineup, a brief look at all three generations of the sporty coupe.

BLOG: John Irwin
How GM forced Unifor to stand down

It isn't what Unifor's leadership was hoping for, but the new four-year labor contract at CAMI Assembly in Ontario is as good as they were going to get.

LETTER TO THE EDITOR
Factory, dealers can work better together

My sons, Mark and Franklin, and I are standing on my father's and grandfather's shoulders, not only in terms of the business, but the values we try to bring to our work and our relationships.

Best deal: Everybody wins

At the Best Dealerships To Work For, the cry "I got a great deal!" comes from the employees who know they have a sweet deal from their employers. It's a win-win.

COMMENTARY: Keith Crain
Are they betting the farm?

Despite the red flags -- and there are more than a few -- car companies are pursuing electrification. This even without a market to support their efforts and investments.

LETTER TO THE EDITOR
Whose fault? Not the dealer’s

When the manufacturer seeks to solve their market challenges almost exclusively by demanding major and significant adjustments to retailer policies and procedures, then disappointing results truly are “never the fault of the dealer.”

LETTER TO THE EDITOR
Cadillac House is not so Cadillac

I’ve been following Cadillac for 15 years and note that sales for 2017 will be below 2014, so I need not ask what all the "Cadillac House" buzz has done for sales.

COMMENTARY: Jesse Snyder
A post-storm lesson in working smart

Houstonians and other Texans simply skipped the traditional post-hurricane sales lull and rushed to dealerships to replace flooded-out rides in September, sparking 2017's first monthly U.S. auto sales gain.

BLOG: Christiaan Hetzner
How Mercedes turned a 'crazy' idea into gold

A little more than 20 years ago, the Mercedes W163 rolled off the assembly line at the company's U.S. plant, launching the M class. It was a risky experiment that continues to pay big dividends.

BLOG: Lindsay Chappell
An open letter to Sir James Dyson

Dear Sir James: We heard you intend to spend $2.7 billion to enter the electric car business. I'd like to urge you to save your money.

COMMENTARY: Christiaan Hetzner
M-B's 'crazy' idea revived Alabama

Twenty years after Mercedes took the big risk of building an SUV in Alabama, it is underscoring that decision with a $1 billion investment.

COMMENTARY: Keith Crain
It never is their fault

To sell new vehicles successfully in this country, you need a great line of desirable products that are priced right and backed by clever marketing.

COMMENTARY: Michael Wayland
Randy Mott built GM's IT engine

General Motors has accomplished more with its information technology transformation in the last five years than many thought was possible. But it wouldn't have been possible without GM overcoming one its biggest challenges: talent acquisition.

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