Four dealerships got the worst flood damage among auto retailers in LouisianaFour dealerships bore the brunt of flood damage in Louisiana last week, which destroyed entire inventories in some cases, the presidents of the Louisiana and national dealers associations said.
German prosecutors review stolen Bosch data for VW diesel scandal cluesProsecutors in Stuttgart, Germany, are examining stolen Bosch data to see whether it contains clues about how Volkswagen cheated diesel emissions tests.
Amazon, expanding automotive business, launches vehicle research portalUPDATED: 8/25/16 5:07 pm ET - adds details Amazon launched Amazon Vehicles, a car research portal where consumers will have access to vehicle detail pages and reviews of thousands of new and classic cars, while being able to upload photos and videos of their own rides. Amazon has been steadily carving out a spot in the automotive space.
Chevy dealership in Texas targeted by thieves; wheels stolen from 48 vehiclesUPDATED: 8/25/16 2:07 pm ET - adds manager comments Thieves broke in and stole more than $200,000 worth of wheels and tires off 48 new vehicles at a dealership in Tyler, Texas, last weekend. Tyler Police Department Public Information Officer Don Martin said the incident occurred around 1 a.m. Sunday at Peltier Chevrolet.
VW and U.S. dealers reach compensation pactUPDATED: 8/25/16 2:46 pm ET - adds details Volkswagen and its U.S. dealers have reached an "agreement in principle" to compensate its 650 U.S. retailers for damages sustained by their businesses in the wake of the automaker's diesel emissions scandal. The deal is worth about $1.2 billion, Reuters reported.
UAW organizes Magna seating plant in TennesseeWorkers at Magna's new Spring Hill, Tenn., plant voted nearly unanimously to join the UAW, giving the union a key victory in a right-to-work state. The UAW said workers voted 192-1 to join the union. About 230 workers are employed at the 122,500-square-foot plant, which opened in 2015 and produces seats for the Cadillac XT5 and the GMC Acadia.
Tesla wins U.S. antitrust approval to buy SolarCityTesla Motors won U.S. antitrust approval to buy solar panel installer SolarCity, the Federal Trade Commission said. The deal was announced on Aug. 1 and is part of an effort by Tesla to improve economies of scale in electrical energy management systems, battery production and marketing.
Canadian motorsport innovator, Ford GT developer Multimatic honouredMultimatic, a tiger in the world of racing, will be inducted Oct. 22 into the Canadian Motorsports Hall of Fame.
Hyundai Motor reaches tentative wage deal with unionHyundai Motor reached a tentative wage pact with its South Korean labor union, potentially avoiding more strikes and production losses at its biggest manufacturing base.
California passes toughest greenhouse gas emission curbsCalifornia is poised to make the nation's strictest carbon emission controls even tougher, with a bill to cut greenhouse-gas discharges to 40 percent less than 1990 levels by 2030 now headed to Gov. Jerry Brown.
First driverless taxi hits the streets of SingaporeThe first driverless taxi began work today in a limited public trial on the streets of Singapore. Developer nuTonomy invited a select group of people to download their app and ride for free in its "robo-taxi" in a western Singapore hi-tech business district.
UAW organizes Magna seating plant in TennesseeWorkers at Magna's new Spring Hill, Tenn., plant voted nearly unanimously to join the UAW. The union said workers voted 192-1 to join the union.
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First Shift: Robo-taxis hit Singapore streetsSelf-driving robo-taxis hit Singapore streets; Honda's NSX returns to Japan; Tough emissions bill passes in Calif.; VW plant update; Hyundai labor deal; Buyers get into safety tech.
AutoNews Now: Amazon accelerates in automotiveAmazon accelerates into autos; VW, dealers agree on compensation; UAW wins in Tenn.; U.S. approves Tesla's SolarCity buy; U.S. road fatalities rising; Boston to Detroit in '57 Chevy.
Audi growth steady despite VW diesel scandalDespite the diesel engine emissions scandal that has afflicted sister brand Volkswagen, Audi is doing well in Canada. Audi sales were up 16.0 per cent through June this year.
NSX returns to Japan as an American hybrid importUPDATED: 8/25/16 10:10 am ET - adds link The NSX sports car is making a long-awaited homecoming in Japan that underscores the global ambitions of a halo hybrid that must do double duty for the Acura and Honda brands.
Mercedes names new U.S. sales exec in management shuffleMercedes-Benz USA is shuffling some senior managers to new jobs. Bart Herring becomes general manager of sales operations, overseeing the development and implementation of all policies, programs and activities in support of new-vehicle sales and objectives. Herring also will head up sales volume planning.
France denies it omitted elements in Renault emissions reportUPDATED: 8/25/16 4:00 am ET - adds report, background France's Environment Ministry denied it had omitted key elements concerning some Renault cars in a report on vehicle pollution it commissioned following the Volkswagen emissions scandal last year.
North America production downtime overtime - 08/29/16
Mercedes-Benz launches 'Timeless' Federer ads for U.S. OpenAs the U.S. Open tennis tournament nears, Mercedes-Benz is teaming with one of the game's all-time greats in a humorous ad campaign. “Timeless” features the Mercedes SL and Roger Federer -- in multiple forms.
Instrument cluster supplier to occupy part of former Jeep plant site in Toledo
Detroit Manufacturing Systems LLC broke ground on a 102,000-square-foot factory on the former Jeep plant site in Toledo that will produce instrument clusters for the next generation Jeep Wrangler.
Student loan debt, now at $1.3 trillion, spells bad news for car salesMoody's Investor Service's lead retail analyst said this week that new-vehicle sales, which hit a record 17.5 million last year, will be hurt by the student loan debt crisis as consumer demand for cars eventually slacks. Younger people, now saddled with more than $1.3 trillion in debt, won't be able to fill the demand gap because they won't have the money, the analyst said.
Communicate in the customer's style
Respond to customers in the same manner they reached out to you, advises Marie Knight of Zurich North America. Customers initiate communication in the way they're most comfortable with, she says. So if customers call, give them a ring. If customers text you, text them back. When dealerships respond to customers in their preferred way, she says, "They are much more likely to engage."