Columnists

KEITH CRAIN

Subscription tests show industry's novel thinking

The idea has traction, though there are a bunch of questions and many problems to be sorted out.

GARY SILBERG

Are CFOs ready for a changing business model?

Entering the mobility service or any service business market is a profound change. For the office of the CFO it will mean a radical difference in how they operate.

RICHARD TRUETT

Elevate the education of service techs to an undergraduate degree

Six Nissan North America executives behind the automaker's "Fix It Right the First Time" initiative invited me to join their freewheeling after-dinner chat. What sounded like a great idea emerged: raising the degree status of service technicians.

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MORE COLUMNIST NEWS EDITORIALS BLOGS
COMMENTARY: Gina McCarthy
Ex-EPA chief: We got the rules right in 2012

The sole reason Scott Pruitt and his EPA reopened this rule is their unwavering belief that rules are bad no matter what the benefit, and rules to address climate change are intolerable.

COMMENTARY: Keith Crain
Don't like the news? Hide it

It is sad to watch General Motors contracting before our very eyes. What was once referred to as Global Motors seems to have changed into a company that merely chases profits without regard to anything else.

COMMENTARY: Keith Crain
What's wrong with fair trade?

Simply eliminate all tariffs and let everyone compete on an equal footing. That sounds good in theory, but there are still many nations that want to protect their auto industry regardless of the state of its maturity.

COMMENTARY: James B. Treece
Even online, people are the key

In a brave new world of online vehicle sales and subscription services, the overwhelming importance of hiring and retaining the right people remains.

COMMENTARY: Keith Crain
The death of the diesel auto

Very few folks in North America will mourn the death of the diesel automobile. Meanwhile, some European governments have decided that diesels — as well as all gasoline engines — must go. The auto industry is again in flux.

COMMENTARY: Keith Crain
This time it is for real

We've heard for some time that Chinese automakers are coming to the U.S. Now it is real.

COMMENTARY: Keith Crain
This is no time to get sloppy

There is a great deal of uncertainty out there and it seems prudent to be conservative. Still, when the car business is bad, I am told, it is still pretty good.

What the future of service looks like

If I were designing the service department of the future, I would look at where customers spend money on their vehicles away from my dealership: tire services, detail shops and fast oil change joints.

COMMENTARY: Keith Crain
Don't change rules of road

If you are going to test on public roads, let us at least have a steering wheel and brake pedal. Just in case.

COMMENTARY: Eric Kulisch
Can Trump really take the credit?

You might have gotten the impression from President Donald Trump's State of the Union address last week that automakers had largely abandoned U.S. investments before he came to town.

COMMENTARY: Keith Crain
A great week if you like cars

Last week was a very special time for the automobile industry in America, with something for everyone. It was one of those periods that make you understand why the industry is so terrific.


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