Read the October issue of Fixed Ops Journal, the parts,
service and collision magazine from Automotive News.

Opinion

KEITH CRAIN

Get self-driving tech into cars now

I have heard a lot about the features and advantages of autonomous vehicles and how they are being tested on some public roads and highways.

DAVE VERSICAL

A dealer's radical commitment to customer retention

Dealers have a choice, says Don Flow, CEO of the Flow Automotive Cos. says. They can wait for third-party disruptors to reshape auto retailing, or they can do it themselves.

KEITH CRAIN

Are they betting the farm?

Despite the red flags -- and there are more than a few -- car companies are pursuing electrification. This even without a market to support their efforts and investments.

MORE OPINIONS EDITORIALS COLUMNISTS BLOGS
LETTER TO THE EDITOR
Dealers must value
skills for new world

I have been a business development director and/or manager for numerous large companies in South Florida. Most dealerships know this is necessary, yet they are reluctant to pay for the work.

BLOG: Jay Ramey
The VW Scirocco is dead (again)

On the occasion of the second departure of the Scirocco from the VW lineup, a brief look at all three generations of the sporty coupe.

BLOG: John Irwin
How GM forced Unifor to stand down

It isn't what Unifor's leadership was hoping for, but the new four-year labor contract at CAMI Assembly in Ontario is as good as they were going to get.

LETTER TO THE EDITOR
Factory, dealers can work better together

My sons, Mark and Franklin, and I are standing on my father's and grandfather's shoulders, not only in terms of the business, but the values we try to bring to our work and our relationships.

COMMENTARY: Keith Crain
The ultimate test for a dealership

In today's world, every dealership is under great pressure to take care of the customer. There are several effective strategies for winning new customers and keeping the old ones.

Best deal: Everybody wins

At the Best Dealerships To Work For, the cry "I got a great deal!" comes from the employees who know they have a sweet deal from their employers. It's a win-win.

LETTER TO THE EDITOR
Whose fault? Not the dealer’s

When the manufacturer seeks to solve their market challenges almost exclusively by demanding major and significant adjustments to retailer policies and procedures, then disappointing results truly are “never the fault of the dealer.”

LETTER TO THE EDITOR
Cadillac House is not so Cadillac

I’ve been following Cadillac for 15 years and note that sales for 2017 will be below 2014, so I need not ask what all the "Cadillac House" buzz has done for sales.

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