Volvo leader: Dealers deserve some love

Volvo North America CEO Anders Gustafsson says the automaker needs to ensure strong residual value and premium brand perception in order to run a successful subscription sales model.

Mercedes tries gaming events, pop-up stories

Mercedes-Benz is tapping gaming events and pop-up shops to find new customers as it prepares for business to move increasingly online and to new types of vehicles.

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Honda store's push to 'pull' cars through service

Motorcars Honda in Cleveland Heights, Ohio, has built a service assembly line to provide customers with a speedy and transparent experience at a 'competitive' price. The express drive services roughly 30 cars per hour and helps prevent clients from drifting away to independent shops for routine maintenance.