Cadillac retailers in wait-and-see over Pinnacle changes
Cadillac's dealer council hasn't decided yet whether to endorse Project Pinnacle, brand chief Johan de Nysschen's overhaul of the standards retailers must meet and the way they are paid. That's because Cadillac's dealer body is still waiting to see the final product before it takes effect April 1.
Hyundai vows to refine marketing
Hyundai will spend 2017 making "better" better. Seeking to revive its image as a challenger brand and to boost morale among dealers, the automaker plans to spend the year honing the "Make Things Better" message that it first released during the 2016 Super Bowl.
Ford targets retail market share growth
Ford Motor Co. is hoping to ride its biggest vehicles to an increased retail market share in 2017. The automaker's executives told dealers last week that they're targeting 13 percent retail market share, a slight increase from last year.
Lincoln: Customer service is differentiator
Lincoln Motor Co. plans to follow up on its recent sales gains by focusing on unique customer service experiences.
Infiniti dealers expect fresh products in '17
Infiniti's redesigned QX50 crossover could become the brand's volume leader when it reaches showrooms in the fourth quarter of 2017, dealers were told at the annual Infiniti franchise make meeting.
Acura details plans to update TLX
Acura's midsize TLX sedan will use an upcoming refresh to visually distinguish the four-cylinder and six-cylinder models and will add an enthusiast-oriented A-Spec model.
VW dealers move past diesel scandal
With a lineup richer in crossovers on the horizon and a costly and distracting diesel scandal behind them, Volkswagen dealers are back to focusing on their core business after their make meeting at the NADA convention.
More light trucks headed to Mercedes dealerships
Mercedes-Benz is working on getting more trucks to U.S. dealerships to alleviate inventory shortages, including more units of the hot GLC compact crossover. Dealers are seeking profit gains, and the company aims to work with dealers to continue streamlining dealer programs.
How dealers can hire and keep top talent
In the quest to recruit and retain talent, dealers must create a hiring process and a desirable culture that includes stable pay, good hours and career growth opportunities, experts said at the Automotive News Retail Forum.
Sonic CEO: We had to adapt or die
Sonic Automotive Group had to change how it did business or fail, said CEO Scott Smith.
Cox exec sees surge in online vehicle sales
About 10 percent of the auto industry's transactions could be online by 2019, Cox Automotive COO Mark O'Neil said at the Automotive News Retail Forum.
Wanted: Talented technicians
The industry must generate interest among young people in fixed ops careers, panelists said during a discussion at the Automotive News Retail Forum.
Take it Big Easy
How better to celebrate 100 years of the National Automobile Dealers Association than with a roaring party that spread across New Orleans' sprawling riverfront Mardi Gras World?
So much to see
The convention is a whirlwind of activity, with concerts, award ceremonies and countless opportunities to explore on the exhibit floor. Here are a few scenes from this year's gathering.
A caring culture
Carl Sewell, chairman of Sewell Automotive Cos. of Dallas, acknowledges the importance of earning customers' trust, but he warns against overlooking the people who take care of those customers -- dealership employees.
NADA to highlight good deeds on social media
A new NADA social media initiative will highlight the positive influences auto dealerships have in communities nationwide, new NADA Chairman Mark Scarpelli said during his introductory remarks at the convention.
Penske turns driver into a dealer
Roger Penske and Helio Castroneves have teamed up beyond racing.
Impreza cure for the sedan blues
It's no secret that sedan sales have dipped in recent years as consumers turn to more versatile crossovers. But when it comes to the Impreza, Subaru dealer John Ellis sees a different story.
Mitsubishi expects to hit the 100,000 mark
Add Mitsubishi to the long list of automakers projecting higher U.S. sales in 2017, even as executives acknowledge the overall market likely will be flat at best.
Kia may limit dealers who can sell Stinger
Kia's new Stinger luxury hatchback was the hit of the Detroit auto show when it debuted in January, and the brand has big plans for its impact on Kia's image. But not all dealers will get to sell the Stinger when it arrives to market late this year.
FCA pares fleet sales to lift residuals
Fiat Chrysler has pared its daily rental fleet sales and will do so even further to boost its lineup's sagging residual values and make leasing more affordable, dealers said.
Audi in short: More products, more profits for dealers
Lots of new product coming in 2017 and brand executives pledging to focus on dealership profitability made for a short Audi make meeting. The meeting lasted for less than 30 minutes, instead of the full 75 minutes allotted.
Make compliance a priority, experts say
The future of the Dodd-Frank Act and Consumer Financial Protection Bureau has been largely questioned since President Donald Trump took office, but no matter the status of the CFPB, dealers should prioritize compliance, experts said at the Automotive News Retail Forum.
CEO expects Lithia to maintain growth pace
After acquiring 18 stores last year, Lithia Motors CEO Bryan DeBoer said the dealership group plans to grow at the same pace in 2017.