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Former UAW official resigns from GM board

Joe Ashton, a former UAW vice president, has resigned from GM's board of directors amid a widening federal probe into joint training centers overseen by representatives of the union and Detroit automakers.

Hyundai returns to roster of Super Bowl advertisers

Hyundai, which ran a post-game Super Bowl ad last season, has secured ad time during the 2018 game.

Ford said to be planning end of N.A. Fusion output

Ford plans to end North American production of the Fusion midsize sedan at the end of the decade, casting doubt about the future of the nameplate in the U.S. as consumers shun cars for crossovers and SUVs.

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Dealers test student-designed service app

EFG merged two winning products from its Northwood University Innovator of the Year competitions and will bring the combined model to the market as Driver's Advocate.

Why lenders enjoy high used prices

Used-vehicle values have largely outperformed expectations this year, and there are at least four reasons for that, according to Tom Kontos, chief economist at ADESA Analytical Services.

UPDATED: 12/13/17 3:19 pm ET - corrected
Lenders relieved by used-car price strength

Lenders who have been watching used-vehicle prices closely are breathing more easily, after prices held up better than expected in the second half.

Dealers, write pay plans around your goals

Dealers should “get more granular in their expectations” and build pay plans that pinpoint areas where they’d like to improve, suggests John Stephens of EFG Cos. For example, if service contract penetration is 70 percent for new vehicles and 45 percent for used and you’re not satisfied with that, write a pay plan that encourages F&I managers to zero in on your goals.

Future of F&I is all about technology

If a century of forward thinking gave rise to the F&I office and products of today, what might the future bring? We asked F&I industry insiders to weigh in.

On the menu? Customer satisfaction

The F&I landscape shifted in the 1980s. Gone were the days of chasing the money under any circumstance. Customer satisfaction and compliance had to come first. The F&I menu had a hand in that.

Software giant Reynolds big in forms, too

Reynolds and Reynolds has grown into a dealership software giant that — among other things — is a leading supplier of retail installment sales contracts, consumer lease agreements and other support documents that are federally and state compliant. Last year it celebrated 150 years of legacy.

Making a dent in vehicle service contracts

After years of partnering with body shops for hail damage repairs, Troy Good came to a realization: Why not incorporate paintless dent repair coverage into a service contract, giving dealership F&I departments a new product to sell?

From one-man show to industry leader

Paul Askos, founder of service contract provider Western National Warranty Corp., was the kind of guy who did the right thing, even when it seemed like the wrong thing for business.

GAP's roller coaster ride to an F&I staple

Today, nearly half of U.S. vehicle buyers purchase guaranteed asset protection, making it an F&I office product staple. But it's had its ups and downs since arriving on the national market about 25 years ago.

Warranty shift gave JM&A an opening

Thirty years ago, there were few F&I products in the market, but when Toyota shifted its warranty program, JM&A Group identified an opportunity to offer a new product to dealerships and consumers: prepaid maintenance.

JM&A built F&I process around menu

JM&A Group brought the F&I menu to a large part of the market, even creating its own iterations of it, but the company's real strength was building the F&I process around the menu.

Association keeps F&I pros on their game

In the late 1980s, as the auto retail industry braced for an increase in state and federal scrutiny and regulations, the need for a compliance certification program was clear. So industry leaders formed the Association of Finance & Insurance Professionals.

Credit insurance pioneer still a player

It has long been said that the "I" in F&I refers to credit insurance, arguably the first add-on product sold in dealerships' finance and insurance offices. One of the product's earliest providers, Central States Health & Life Co. of Omaha, is still well in the game after more than 80 years in business.