Trading profit today for loyalty tomorrow
12:01 am U.S. ET | Sept. 30, 2015At Johnson Automotive, F&I managers practice the art of conversation and body language to up F&I revenue and customer satisfaction.
Dealers, lenders teach the ABCs of finance
12:01 am U.S. ET | Sept. 30, 2015Dealers, captive finance companies and others in the industry are trying to help consumers learn good personal finance skills that in turn will help...
Captives, independents see solid gains in auto loan, lease accounts
1:00 pm U.S. ET | Sept. 23, 2015The number of loan and lease accounts is growing faster at auto finance companies than it is at banks, helped by finance companies' lower interest...
Trust, customized pitches and visuals key to F&I sales, trainers say
12:45 pm U.S. ET | Sept. 23, 2015To sell F&I products to wary customers, establish trust, personalize the pitch and use visuals, trainers say.