Faster is better in F&I, Power survey shows

11:00 am U.S. ET | Dec. 10, 2014
The latest J.D. Power Sales Satisfaction Index Study underscores how important it is to get customers in and out of the F&I office as quickly as possible.... Read More »

Lenders dispute CFPB's proposed threshold for oversight

11:00 am U.S. ET | Dec. 10, 2014
The Consumer Financial Protection Bureau, in its effort to extend its jurisdiction over “nonbank” auto lenders such as captive and independent finance companies, is reaching for lenders that...... Read More »
Q&A

Westlake aims for 20% growth in 2015

11:00 am U.S. ET | Dec. 10, 2014
Westlake Financial Services, traditionally a subprime auto lender, has branched out into near-prime and prime-risk lending, plus commercial lending...... Read More »

Finance managers found on showroom floor

12:01 am U.S. ET | Dec. 8, 2014
After working as a sales representative for almost two years at Atlantic Hyundai in West Islip, N.Y.... Read More »

F&I, sales managers see paychecks converge

12:01 am U.S. ET | Dec. 8, 2014
The days of fat paychecks for finance and insurance managers may be ending.... Read More »

GM Financial ready to compete in 2015

12:01 am U.S. ET | Dec. 8, 2014
General Motors' captive finance company, GM Financial, is finally ready for prime time.... Read More »

ONWARD ONLINE

After decades of store confinement, the F&I office is inching digital

12:01 am U.S. ET | Dec. 8, 2014
Lou Bregou, a director of operations at Driver's Village in Cicero, N.Y.... Read More »

Online F&I product sales a 'struggle'

12:01 am U.S. ET | Dec. 8, 2014
Dealership staffers must either present F&I products to customers when they take delivery of their car or contact them later by phone, says Lou...... Read More »

In-store kiosks put F&I right in front of customers

12:01 am U.S. ET | Dec. 8, 2014
Michael Fastman is buying kiosks for BMW of Silver Spring, in Silver Spring, Md.... Read More »

Honda Finance may face U.S. penalty for discrimination in auto-loan pricing

12:01 am U.S. ET | Dec. 3, 2014
American Honda Finance said the Consumer Financial Protection Bureau and U.S.... Read More »

Aluminum wave may mean more dent & ding policies

8:04 am U.S. ET | Dec. 3, 2014
The growing use of aluminum in car bodies to save weight and fuel could create an opportunity for dealership F&I departments to sell more paintless...... Read More »

Average new-car loan hits 8-year high of $27,799

8:04 am U.S. ET | Dec. 3, 2014
The average amount financed to buy a vehicle is the highest it has been in eight years, according Experian Automotive.... Read More »

GM Financial CEO sees big growth ahead

12:01 am U.S. ET | Dec. 1, 2014
It has taken four years, but GM Financial is finally offering a full range of products to General Motors dealers, prompting the captive lender's CEO...... Read More »

Toyota's lending arm acused of discriminatory loan pricing by U.S.

12:54 pm U.S. ET | Dec. 1, 2014
Toyota Motor Credit could face an enforcement action from U.S.... Read More »

Delinquency uptick on target, analysts say

11:30 am U.S. ET | Nov. 26, 2014
Analysts have been predicting for the past two years or so that auto loan delinquencies would grow, but the numbers are only now starting to catch up...... Read More »

VW Credit, Lincoln Financial tops in consumer satisfaction; captives sweep financing study

11:30 am U.S. ET | Nov. 26, 2014
Website enhancements and a consumer invoice redesign paid off for Volkswagen Credit, which ranked tops among mass-market lenders in the J.D.... Read More »

More subprime lenders are on the hot seat

11:30 am U.S. ET | Nov. 26, 2014
Three regulatory agencies -- two in New York and the Consumer Financial Protection Bureau in Washington -- have taken distinct actions recently...... Read More »

New study slams CFPB methodology

12:01 am U.S. ET | Nov. 19, 2014
The statistical method the Consumer Financial Protection Bureau uses to identify which consumers belong to minority groups correctly identified...... Read More »

AutoNation to add branded F&I products next year

12:01 am U.S. ET | Nov. 19, 2014
AutoNation will start selling private-label F&I products in 2015 as part of the rollout of its new digital storefront.... Read More »

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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, 5th-generation dealer Jamie Richter, acting on his dad's advice, has taken luxury-hotel touches and applied them to his newly built showroom. Mon., December 15
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