Mexico's unshakable auto industry

The lessons of a 1985 earthquake, which killed an estimated 10,000, laid the foundation for a nation that takes things like building codes much more seriously.


Could the Amazon of auto retail be Amazon itself?

Auto dealerships could be the next steppingstone in Amazon's path to dominance.

Hyundai Capital America joins with AutoGravity

Consumers looking to buy a Hyundai, Kia or Genesis model now can shop for and finance their vehicles through Hyundai Capital America using AutoGravity's mobile app and web platform. The partnership launched this month, beginning in California.

Unconcerned about credit

A new survey found franchised dealers don't worry much about credit availability for themselves or their customers, in contrast to their independent-dealer rivals.

Big Brother is watching, but should he?

As awareness of fraud and identity theft intensifies, will dealerships latch on to video recording as a way to deter misbehavior in the F&I office? Transaction videos have a downside, experts say.

A con artist on your store's staff? It happens

Unsavory practices in dealership F&I departments still happen. But training, check-and-balance systems, better pay plans and just being more vigilant can discourage rogue behavior, industry insiders say.

Top-notch F&I managers are customer experts

Get to know your customers to sell them products they will benefit from, G.P. Anderson, finance manager at Thielen Motors in Park Rapids, Minn., said this month at the F&I Industry Summit in Texas. “Average F&I managers are experts at what they're selling," he said. "Great F&I managers are experts on who they're selling to.”

Touting credit options? Mail alone won't cut it, Experian says

Having a cohesive marketing strategy across multiple platforms is critical for lenders and dealers looking to push captivating loan offers to consumers, Experian's Bill Butler says. He detailed the company's strategy around digital credit marketing for Automotive News.

Citizens Bank retreats on auto loans

Citizens Bank confirmed it has exited auto lending in 20 states outside the Northeast, Mid-Atlantic and Midwest this year to pursue a strategy of higher returns on auto loans instead of greater volume.

Do the math on F&I products

Re-evaluate the F&I product mix each year, advises Hollis Goode of EFG Cos. Look at penetration, gross and chargebacks. If a certain type of product isn’t selling as well as others, it may need to be replaced or eliminated. If product sales are sporadic, consider better or different training for F&I staff.

The faces of fraud

The value of auto loan originations that contain some element of fraud may be as high as $6 billion this year, double last year's level. A special section explores how lenders and dealers can guard against identity theft and finance fraud.

Big Brother is watching, but should he?

As awareness of fraud and identity theft intensfies, will dealerships latch on to video recording as a way to deter misbehavior in the F&I office? Transaction videos have a downside, experts say.

A con artist on your store's staff? It happens

Unsavory practices in dealership F&I departments still happen. But training, check-and-balance systems, better pay plans and just being more vigilant can discourage rogue behavior, industry insiders say.

Curbing data breaches

To thwart data breaches and identify theft, Mark Pribish, ID theft practice leader at Merchants Information Solutions, has these tips.

Fast gains for dealership's slower process

Porsche of Ann Arbor is switching up its F&I process to make it easier on customers and the finance team. The results are higher per-vehicle profits, happier customers and more time to ensure paperwork is legally compliant.

Newsletters