When Bill Knight started offering monthly clinics on Ford Motor Co.'s Sync entertainment and communication system back in 2009, only a handful of customers showed up for each session. Fast forward to 2013.
Telematics systems run the risk of becoming too complicated and distracting, yet they also can become outdated well before the vehicle's life is complete. So said a panel at the J.D. Power International Automotive Roundtable.
Dealerships in this report: Gunn Automotive Group in San Antonio; Hoffman Auto Group in East Hartford, Conn.; Jaremko Nissan in Spokane, Wash.; Cooley Mazda in Rensselaer, N.Y.; Northtown Mazda in Amherst, N.Y.; Sorensen Schade Chrysler-Dodge-Jeep-Ram in Lake Wales, Fla.
All that giddy optimism in the air at the National Automobile Dealers Association convention was remarkable and appeared genuine. That's because, one by one, automakers have followed up their bold talk with big sales projections for 2013.
Nearly 150 Chrysler Group dealerships face a year of intense training to treat consumers better as Chrysler struggles to raise its bottom-dwelling customer satisfaction scores. Later, another roughly 650 dealerships will follow suit.
A styling model that hints at the Alfa Romeo Giulia will debut at the Geneva auto show next month. The mid-sized Gloria concept resulted from a collaboration between the Alfa Styling Center and the European Design Institute in Turin.
What will the ideal new-car dealership of 2025 look like and how will it operate? Much different from the dealership of today, according to the National Automobile Dealers Association's phase two facility study.
We're in the sweet spot in the auto industry's recovery. At volumes that would have been called meager five years ago, automakers, dealers and suppliers are pulling in heady -- even record -- profits. Sales continue their steady but manageable march upward.
RLJ McLarty Landers Automotive Holdings wants to add stores to its portfolio, specifically Toyota, Honda and luxury brands such as BMW, Lexus, Audi, Jaguar. But such acquisitions would have to "generate the right returns," the company's CEO says.
During the National Automobile Dealers Association convention in Orlando this month, there was buzzing. Last year was a good one. Everyone was upbeat and looking forward, with some caution, to the rest of the year.
Like most small dealerships, we have for our entire existence been trained for, purchased tools for and stocked Corvettes in a market where one or two sales a year is the norm. Why, you ask? Why would we spend the money necessary to do all those things, only to sell one or two cars?
Robert Bosch's auto division boosted global sales 2 percent last year to a record 30.9 billion euros, or about $40.83 billion, but missed its 2012 sales target by $793 million, mainly because of weakness in Europe.
By necessity, Bob Socia is a multitasker. Over the past four months, he has reorganized General Motors' expansion in India, planned the company's return to Indonesia, sought a higher profile for Cadillac in China and wooed joint-venture partner SAIC Motor Corp.
UAW members and supporters rallied Wednesday, Feb. 13, at a Flex-N-Gate plant in Warren, Mich., and elsewhere to bring attention to what the union cites as mistreatment of workers and lagging wages and benefits.
An LG Chem battery plant in Michigan that received $150 million in U.S. Department of Energy grants used federal dollars to pay employees who played games, watched movies or did community service during work hours, a government audit says.
The Daytona 500 is set for Sunday, and executives from Ford, Chevrolet and Toyota racing divisions say nothing fires up an automaker's fan base and boosts its image among consumers more than a NASCAR victory.
In an era in which 90 percent of vehicle buyers do some shopping online, Chrysler Group in July had just one in four of its dealerships consistently advertising on Google and other search engines. That had to improve, and it has, said Jeff Strickland, Chrysler's director of U.S.