With nearly flat sales and sluggish store traffic in 2012, Volvo dealers are worried. Though freshened XC60 and S60 models are to go on sale in the second half of the year, they alone won't lift Volvo's prospects, dealers say.
Experian Automotive's Melinda Zabritski said that despite conventional wisdom, it's too soon to say auto finance is all the way back, especially in some states that were hit hard when the housing bubble burst. For the fourth quarter of 2012 vs.
David Westcott, the incoming NADA chairman, will speak at the general session Monday afternoon and outline how the group intends to make its voice heard in Washington. Westcott, 66, sells Buick, GMC and Suzuki vehicles in Burlington, N.C.
Volvo is putting a new margin and bonus structure into effect with the launch of its 2014 models. The new structure has variable elements tied to sales performance, customer satisfaction and updated facilities.
There's no Blue Book value for pigs, cows or maple syrup. But Gardner Stone has taken all of those as trade-ins from customers of his Ford and GMC dealership in rural Vermont. He boldly claims the business, G. Stone Motors, "will take anything in trade." He really means it.
Jonathan Fowler says his musical talents as a bluegrass guitarist didn't get him past open-mic night. But Fowler's passion for music is helping make a name for his family's Volkswagen dealership in Norman, Okla.
Dealer Shaun Del Grande is tapping the power of YouTube to reach Web-savvy auto shoppers in Silicon Valley. More than 1,000 videos shot and edited in-house are posted on his Del Grande Dealer Group's YouTube pages, with hundreds more on the way.
Changes in the product cadence for Alfa Romeo’s return to the United States means Fiat dealers may be able to postpone required expansions of their stores for up to two years until more vehicles arrive in 2015, Chrysler Group’s top dealer executive said.
Ford brand will offer dollar-for-dollar matching funds up to $750,000 to dealers who refurbish their facilities in line with the Ford Trustmark design program, the company told dealers at its make meeting today during the National Automobile Dealers Association convention.
Porsche is forecasting that its U.S. sales will be 50,000 by 2018. That would be up 43 percent from the 35,043 units sold in 2012 and roughly double its 2010 level. The introduction of the 911 and Boxster last year and the promise of more vehicles coming this year are spurring U.S. sales momentum.
With 13 new or refreshed models on tap, Chevrolet is telling dealers to expect a 7 percent gain in U.S. sales this year. That projected sales gain would be in line with the industrywide pace if U.S. sales hit 15.
BMW of North America will do "everything possible" -- including having enough vehicles in the right mix -- to ensure its dealers are among the most profitable in the United States, CEO Ludwig Willisch pledged at the brand's make meeting.
More than one-third of shoppers ages 18 to 35 -- so-called millennials -- use mobile devices to research vehicles they are interested in buying, vs. 19 percent of consumers in other age groups, a study by eBay Inc. found.
Dealer Dan Pfeiffer, left, of Pfeiffer Lincoln in Grand Rapids, Mich., examines what Lincoln calls its "customer touch points" color palette with Michael Harmon, dealership facility services program manager, at the Ford Motor Co. exhibit.
Lynn Thompson, left, co-owner of Thompson Buick-GMC-Cadillac in Raleigh, N.C., chats with Brian Sweeney, Buick-GMC's vice president of U.S. sales and service, after the Buick-GMC make meeting. Sweeney told dealers the brand will run a zero-down-payment lease promotion Feb. 11-28.
Cadillac is targeting a retail sales jump of about 35 percent this year and plans an autumn rollout of the next-generation CTS sedan, General Motors executives told dealers today during their make meeting here at the National Automobile Dealers Association convention.
What a difference a year makes. While facility programs continue to cause great concern -- and consternation -- among dealers, the intensity surrounding the issue has subsided since 2012's National Automobile Dealers Association convention.
As managing editor of Black Book, Ricky Beggs oversees the company's daily monitoring and analysis of national used-vehicle prices, providing dealers, auctions and automakers with the data needed for pricing and residual planning.
Chrysler Group dealers used its make meeting during the National Automobile Dealers Association convention here to voice a concern they share with the factory: There aren’t enough Jeep Wranglers and Grand Cherokees to meet demand in the United States.
Mini boosted sales 15 percent to a record 66,123 vehicles in the United States last year, more than Jaguar, Land Rover, Mitsubishi and Porsche -- and a few thousand units short of Volvo. Mini has come of age and it’s now a mature brand, says Jim McDowell, who heads Mini USA.
Three generations of the family behind Colussy Chevrolet in Bridgeville, Pa., outside of Pittsburgh, are at this year's NADA convention: Tim, 55, the dealer principal; his father, Skip, 84, who remains part owner; and Tim's son, Dan, 22, who is learning the ropes in the parts department.
Was it all of three or four years ago that the buzz at the auto retailers convention was all about dealer Web sites? Who was doing them well? Who was missing the boat? Who was making sure they met standards, and what bright new promise did they held for the auto industry?
European car manufacturers are exploiting test loopholes to exaggerate their vehicles' green credentials, a European Commission study found. The report is likely to stoke an already heated debate on EU CO2 emissions standards
With top managers' support, proper training and a maximum of two levels of coverage to sell, service writers can significantly boost their dealerships' sales of service contracts, F&I trainer Rick McCormick says.
Dealer Bob Rountree says that about 70 percent of his new- and used-vehicle buyers at his two Ford Motor Co. stores are repeat customers. Rountree credits much of his success to an epiphany he had 10 years ago: He would offer a service clinic once each quarter to his buyers of new and used vehicles.
Dealer Larry Taylor sees service as his Field of Dreams. "Build it and they will come," says Taylor, 64, owner of Beau Townsend Ford-Lincoln in Vandalia, Ohio, near Dayton. Taylor indeed did build it. He saw opportunity for more service business after four nearby Ford Motor Co. dealerships closed.
Many dealers focus their service departments on big-ticket repairs and warranty work. Brothers Colin and Richard Wickstrom decided to focus on time -- specifically, their customers' time. The dealer principals of Wickstrom Chrysler-Jeep-Dodge-Ram in Barrington, Ill.
Lexus dealers have seen inventories return to normal levels after more than a year of recovering from the tsunami that ravaged their inventory supplies. But the damage done to Lexus sales meant the brand has not won the top-selling luxury brand title for two years running.
Planet Honda's technicians-turned-video directors are with one tap bringing the service bay to customers, while digital files are providing a clear snapshot of a used-car's history at Kuni Lexus of Greenwood... » Watch the Video