Telematics systems run the risk of becoming too complicated and distracting for drivers, yet they also can become outdated well before the vehicle's life is complete. So said a panel at the JD Power International Automotive Roundtable here.
Crevier BMW is shedding dead weight. Since starting its Biggest Loser contests seven years ago, the dealership has shed 640 pounds. That's how much weight employees at the Santa Ana, Calif., dealership have lost by participating in the contests.
Dan Boismier said interacting with a customer who had complained on Twitter about the Suburban Collection gave the brand exposure to thousands of local consumers who are connected to them on social media. The cost? A few hundred miles and a tank of gasoline.
Just try to get away from Billy Fuccillo in Florida's Fort Myers-Cape Coral market. He won't let you. In an era that is tilting toward soft-spoken sales pitches and Internet-based social-media relationship marketing, Fuccillo is blowing it out like a brass band.
With little payback proven, automakers should back off demands on dealers for massive investment in facility image programs, outgoing Chairman Bill Underriner told dealers today at the National Automobile Dealers Association convention.
Expansive new dealership buildings still aren't worth the millions of dollars invested in them, but facility renovation programs aren't as dramatic an issue for dealers as they were a year ago. So concludes an NADA study that was released Saturday.
VW CEO Martin Winterkorn said he may stay at the helm of the carmaker beyond the term of his current contract to launch the new Golf model. Winterkorn's second term as CEO of VW runs out in December 2016.
Jim Farley didn't join Ford until November 2007. But Ford's executive vice president of global marketing, sales, service and the Lincoln brand has already amassed a wealth of historical knowledge and trivia about the company and its dealers around the world.
John Krafcik, CEO of Hyundai Motor America, praised the franchised dealer system during his keynote address Saturday, calling it the "concentrated distillation" of American free enterprise. "The current system works," he said. "Really well."
The Paceman, Mini's seventh model, will go on sale in the United States on March 16, said Jim McDowell, vice president of Mini USA. It's the only new Mini launching in 2013. McDowell told dealers the brand will set a sales record in 2013. In 2012, sales were 66,123, up 15 percent.
NADA leaders dropped by the Ford display. From left: NADA President Peter Welch, outgoing NADA Chairman Bill Underriner, incoming Vice Chairman Forrest McConnell III and Ford COO Mark Fields with the 20113 Lincoln MKS.
Dealers received a warm welcome at the Cars.com reception at the House of Blues Orlando. Cars.com President Mitch Golub, left, and Senior Vice President of Sales Alex Vetter, right, are shown with Hyundai of St. Augustine's Andrew DiFeo, second from left, and Joe DiFeo.
Edsel Ford II, left, honors Jack Kain of Jack Kain Ford in Versailles, Ky., for his philanthropic efforts at Ford's Salute to Dealers ceremony Friday night. Kain is dedicated to numerous causes, foremost among them organ donation.
The Women's Automotive Association International presented Spirit of Leadership awards to four people Saturday in recognition of their professional accomplishments and contributions to the automotive industry.
A lifetime ago -- like, way back in the bad old times of early 2010 -- you could have shot a cannon down one side of the Orange County Convention Center and not hit a soul. This weekend the message is clear: Dealerships are open for business. And people are buying in style.
Michael Alford is the 2013 Time Dealer of the Year. Alford, 48, received the award here Saturday. He is president of Marine Chevrolet-Cadillac in Jacksonville, N.C. Fifty-seven auto dealers were nominated, and Alford was picked from among four finalists.
Matt VanDyke is global director of marketing, sales and service for Lincoln, which recently said it would do additional quality inspections of the 2013 MKZ sedan at Ford's Flat Rock, Mich., plant to help out the Hermosillo, Mexico, plant where the car is built.
There are lots of young companies on the expo floor at the NADA convention pushing this product or that service to help dealers. But as far as I can tell, there's only one so young that it ought to be wearing diapers.
New-vehicle sales to rental car companies in 2012 rose 11 percent to 1.55 million units in the United States, which will help increase the number of vehicles returning to the used-car market in 2013, predicts an annual report on the state of the used-car industry.
Vicki Poponi, American Honda assistant vice president of product planning, is seeing the results of her department’s work: a swath of new products hitting dealerships or on the way. She spoke with Staff Reporter Mark Rechtin about what 2013 holds in store.
Wanted: The Best Dealerships To Work For. In partnership with Best Companies Group, Automotive News will identify dealerships in the United States and Canada that have excelled in creating quality workplaces.
Linamar, the third-best performing auto supplier stock in the past year, says the biggest obstacle to its goal of tripling revenue and boosting profit seven-fold is finding skilled workers willing to earn C$80,000 ($80,000) a year.
General Motors CEO Mary Barra comments on lessons from mom; girls who shy away from math; slicing a 10-page policy down to two words; tapping millennials to erase stupid habits; taking regular trips to Silicon... » Watch the Video