Best Practices
 
 

Cue from airlines helps dealership cut no-shows

12:01 am U.S. ET | July 21, 2014
Robert Karbaum came up with is an "appointment boarding pass" to send to customers' smartphones via text or e-mail minutes after they schedule a test drive.... Read More »

Courting consumers, moving 'smelly tires'

12:01 am U.S. ET | July 14, 2014
For customers and employees alike, the change in culture over the past few years at Bozard Ford-Lincoln in St. Augustine, Fla., has been like a breath of fresh air.... Read More »

Custom Nissans give dealership added oomph

12:01 am U.S. ET | July 7, 2014
When it comes to customizing, there are the usual hot-rod-able models like the Ford Mustang and Chevy Camaro.... Read More »

High-end Hyundai buyers enjoy private lounge, dinners and more

12:01 am U.S. ET | June 30, 2014
The lounge inside Burns Hyundai in Marlton, N.J., offers red-carpet perks to Genesis and Equus buyers.... Read More »

Mass. store becomes a one-stop shop for fleets

12:01 am U.S. ET | June 23, 2014
Imperial Municipal Partners caters to an important segment that many traditional dealerships aren't well equipped to handle -- commercial and...... Read More »

Retail group spells out privacy for customers

12:01 am U.S. ET | June 16, 2014
Jeff Wyler, CEO of the Jeff Wyler Automotive Family in Cincinnati, is convinced that dealerships soon will be subject to stricter privacy laws.... Read More »

With Sunday hours, there's no waiting to service cars

12:01 am U.S. ET | June 9, 2014
Going to Sunday service is not about church for customers of Vista BMW Pompano in suburban Miami.... Read More »

When a deal collapses, the sales reward remains

12:01 am U.S. ET | June 2, 2014
Operating in a lower-middle-class area, with about 20 percent of deals falling through at the finance desk, dealer Carlos Uruchurtu struggled to keep...... Read More »

Sonic: E-sales offices speed replies to leads

12:01 am U.S. ET | May 26, 2014
In the past five years, Sonic Automotive dealerships have slashed average response times to electronic leads to seven minutes.... Read More »

Porsche owners unleashed at racetrack

12:01 am U.S. ET | May 19, 2014
As a rule, Porsche buyers have a need for speed. Hoffman Porsche of East Hartford, Conn.... Read More »

Matick Chevrolet says hello to customers, hello to sales

12:01 am U.S. ET | May 12, 2014
It's not the 100-car showroom, high-volume Corvettes or massive new collision shop that have propelled Matick Chevrolet into the brand's top 1...... Read More »

Jaguar Land Rover dealer staff gets taste of luxury

12:01 am U.S. ET | May 5, 2014
Jaguar Land Rover North Scottsdale isn't just puttin' on the ritz for its customers.... Read More »

Texas dealer sells natural gas, too

12:01 am U.S. ET | April 28, 2014
Classic Chevrolet in Grapevine, Texas, the nation's largest Chevrolet dealership, has opened its own compressed natural gas fueling station to help...... Read More »

Warren Henry hires help to hire the help

12:01 am U.S. ET | April 21, 2014
Warren Henry Auto Group hired an outside staffing agency to handle the 55 to 65 hourly employees who work in its detail shop and as porters.... Read More »

JM Lexus drops middleman to speed sales

12:01 am U.S. ET | April 14, 2014
Eliminating the middleman from negotiating has helped JM Lexus cut the time a customer spends in the store after deciding to buy a specific vehicle...... Read More »

Prepping Hyundai for its close-up

12:01 am U.S. ET | April 7, 2014
As long as drivers are idling on the perennially congested Interstate 405 freeway, Hani Nassif figures, they may as well be checking out some...... Read More »

Tech courses in service bays supply talent

12:01 am U.S. ET | March 31, 2014
Cam Clark knows he can recruit veteran service repair technicians from outside to work in his Airdrie, Alberta, Ford dealership.... Read More »

Love connection: 10-store group plays Cupid

12:01 am U.S. ET | March 24, 2014
For some consumers, shopping for a used vehicle online can be a lot like dating online: The photos tend to showcase the positive and finding a...... Read More »

Fixed ops come first for Denver dealer

12:01 am U.S. ET | March 17, 2014
Mary Pacifico-Valley's first job after quitting college at age 19 was phoning customers of Rickenbaugh Cadillac in Denver -- a friendly voice to...... Read More »

Loyalty builder: Dealer calls buyers after a sale

12:01 am U.S. ET | March 10, 2014
Jewel Lee Kenley, who runs Ed Kenley Ford near Salt Lake City, calls at least 50 to 60 customers most months; in a good year, she has called as many...... Read More »

Credit for repairs turns denials into dollars

12:01 am U.S. ET | March 3, 2014
Service orders and profit have jumped at Garber Buick in Saginaw, Mich.... Read More »

Rural Montana dealer makes house calls

12:01 am U.S. ET | Feb. 24, 2014
Despite the weather, American's service department, with 17 bays, including lanes for oil changes and detailing, is booked three weeks in advance.... Read More »

N.J. store cuts electricity costs by letting the sun in

12:01 am U.S. ET | Feb. 17, 2014
Ron Rossi has always looked for efficiencies in his workplace.... Read More »

Store mines second-chance sales

12:01 am U.S. ET | Feb. 10, 2014
For Ford dealer Ryan Kirkpatrick, 140 simple characters are rescuing potential sales that otherwise might have gone elsewhere.... Read More »

Got a car crisis? Better call Paul

12:01 am U.S. ET | Feb. 3, 2014
No matter how bizarre the problem, Paul Jensen is just a phone call away.... Read More »

Sales bonus: $1,000 and you go on vacation

12:01 am U.S. ET | Jan. 27, 2014
A car dealership that makes salespeople go on vacation and throws in $1,000 spending money? That's how Peter Petito, general manager of Hillside...... Read More »

3 brothers building on a family tradition

12:01 am U.S. ET | Jan. 20, 2014
Three entrepreneurs in a single new-car store could be a recipe for disaster, but the Milosch brothers have turned the family's entrepreneurial gene...... Read More »

Business center is 'heartbeat of the dealership'

12:01 am U.S. ET | Jan. 13, 2014
Dealer Henry Brown, 69, has built two wildly successful dealerships in his time.... Read More »

Colo. dealership dispenses on-site medical care

12:01 am U.S. ET | Jan. 6, 2014
Many dealerships offer employees wellness programs such as weight management, access to fitness equipment and assistance with quitting smoking.... Read More »

Dealer's local ties drive typhoon aid effort

12:01 am U.S. ET | Dec. 30, 2013
After seeing the devastation wrought on the Philippines by deadly Typhoon Haiyan, Tito Anopol spoke up.... Read More »

Party with the Porsches at Ohio store

12:01 am U.S. ET | Dec. 23, 2013
Bar mitzvahs, runway fashion shows, fundraisers, dinners and after-parties are among the events held at Porsche of Beachwood in Beachwood, Ohio.... Read More »

Ford store's location is strategic asset

12:01 am U.S. ET | Dec. 16, 2013
If you want to know why The Ford Store Morgan Hill sold more Fusion Energi and C-Max Energi plug-in hybrids than any other Ford dealership in the...... Read More »



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