Best Practices
 
 

Getting schooled in the car dealership business

12:01 am U.S. ET | June 1, 2015
Zeigler Auto Group's effort to grow its dealership group and cultivate employees has evolved into an in-house training program, spawned a crop of managers and reduced employee turnover.

Long wait, quick win for Florida Audi dealer

12:01 am U.S. ET | May 25, 2015
After opening in December 2013, Mario Murgado's Audi Stuart near Florida's Atlantic coast was one of just a dozen dealerships to win Audi's Magna Elite Society award in 2014, the highest award bestowed upon Audi dealers.

Reconditioning fund ends store's strife

12:01 am U.S. ET | May 18, 2015
For every used car O'Daniel Mazda in Ft. Wayne, Ind.

Stores reach out to empower female customers

12:01 am U.S. ET | May 11, 2015
A visitor to Don Jenkins' dealerships in this north Tennessee city will find a fair share of brawny men, but a dearth of female shoppers.

A Kentucky dealer's cup overfloweth

12:01 am U.S. ET | May 4, 2015
Don Moore turned an old drive-thru pharmacy window into an in-house coffee shop, which serves as a visible symbol of his main philanthropic pursuit:...

Small VW store delivers top customer ratings

12:01 am U.S. ET | April 27, 2015
Attention to detail and personal contact by the owners of a small, 50-year-old Volkswagen dealership in rural Pennsylvania helped it earn the brand's...

Rural dealer becomes used-car powerhouse

12:01 am U.S. ET | April 20, 2015
Small-town Schafer Chevrolet has turned the devastating loss of three new-car franchises into a used-car powerhouse.

Cramped quarters teach valuable lessons

12:01 am U.S. ET | April 13, 2015
When Hodges Subaru moves to a much larger building on Detroit's famed Woodward Avenue, it will take with it many lessons learned during the years...

Pa. dealership group gains from market-based pricing

12:01 am U.S. ET | April 6, 2015
Eighteen months after #1 Cochran Automotive launched a customer experience initiative centered on market-based pricing and transparency, the...

'Apple way' inspires Seattle dealer

12:01 am U.S. ET | March 30, 2015
Brad Miller, who owns Honda and Toyota stores in booming downtown Seattle, knows the traditional way of selling cars. And he knows he doesn't like it.

Each generation learns to go its own way

12:01 am U.S. ET | March 23, 2015
If the Gates family has learned anything in 87 years of operating dealerships, it's that each generation must forge its own business plan.

Food trucks give customers a taste of dealerships

12:01 am U.S. ET | March 16, 2015
Later this month, food trucks will appear in the parking lots of two Oklahoma car dealerships on Saturdays to feed employees and the public, for free.

BMW store sponsors, hosts Pinewood Derby

12:01 am U.S. ET | March 9, 2015
Early this month, Laurel BMW of Westmont, Ill.

Eat at the food court, buy a car

12:01 am U.S. ET | March 2, 2015
Aloha Auto Group sells about 3,500 new and used vehicles a year from its seven Kia dealerships, across the islands of Oahu, Maui, the Big Island and...

Helping hand for minority dealer hopefuls

12:01 am U.S. ET | Feb. 23, 2015
Bill Perkins knows how hard it is to get a dealership and to succeed. He lasted one year in his first store.

Youth movement fuels Utah Subaru dealerships

12:01 am U.S. ET | Feb. 16, 2015
Fountain of youth: Jeff and Tatiana Miller say building a young, college-educated staff at 2 Mark Miller Subaru stores has reduced turnover in...

Victory Automotive plants seeds in the classroom

12:01 am U.S. ET | Feb. 9, 2015
Rodger Olson, COO of Victory Automotive Group in suburban Detroit, makes no apologies for being a retail geek as he lectures undergraduate students...

Dealer Rezi builds store with his own rules

12:01 am U.S. ET | Feb. 2, 2015
Michael Rezi will proudly tell you that they do things differently at his Nissan of Cookeville store, here in this central Tennessee market of...

Dealerships say thanks with local gift cards

12:01 am U.S. ET | Jan. 19, 2015
Two dealerships in Grand Junction, Colo.

Dealership adjusts as traffic changes course

12:01 am U.S. ET | Jan. 12, 2015
It used to be that whenever a customer called AutoNation Honda Roseville, the call reverberated around the dealership for anyone to answer,...

Is Saab defunct? Not at this dealership

12:01 am U.S. ET | Dec. 29, 2014
Nearly all Saab dealers reached a dead end after the Swedish brand's bankruptcy in 2011. But not Park Ave Saab in Maywood, N.J.

Second-chance store lets staff shine

12:01 am U.S. ET | Dec. 22, 2014
At AutoNation's Houston Mitsubishi store, General Manager Irfan Siddiqui has found top performers by hiring people who have struggled in their roles...

Urban-living trend a chance to branch out and up

12:01 am U.S. ET | Dec. 15, 2014
Few dealers would get far offering a $2,500-a-month lease. Not on a car, anyway.

For Murphy, building up charity is the next move

12:01 am U.S. ET | Dec. 15, 2014
Mike Murphy's plan to embed his Volkswagen of Oakland dealership into a mixed-use development that includes housing may be one of his final acts in...

Creative pairing: 2 dealers innovate as partners

12:01 am U.S. ET | Dec. 8, 2014
After toiling to revitalize separate single-point dealerships in the Detroit area, two childhood friends merged and expanded operations to compete...

Mini store wants customers singing its praises

12:01 am U.S. ET | Dec. 1, 2014
Surprising and treating customers to extras is part of a program Mini USA started in July to boost its image as a premium brand.

Cardinale group makeover flexes digital muscle

12:01 am U.S. ET | Nov. 24, 2014
In 2008, the recession was raging, and dealer Joe Cardinale decided to make some changes.

Jeep history goes underground

12:01 am U.S. ET | Nov. 17, 2014
Many dealers collect historic vehicles, and some even display vintage cars in their showrooms.

Luxury retailer is in for long haul

12:01 am U.S. ET | Nov. 10, 2014
Living a teenage boy's fantasy of driving exotic cars is part of Tom O'Keefe's job at Midwestern Auto Group, a 15-franchise group of mostly exotic...

Hidden cameras save dealership thousands

12:01 am U.S. ET | Nov. 3, 2014
Service Manager Jeff Sterry spends next to nothing to repair damages that customers say his shop caused to their cars.

N.J. dealer lets customers choose the charity

12:01 am U.S. ET | Oct. 27, 2014
One dealer's charitable impulse turned into a community fundraising powerhouse under the banner Kindle Community Challenge.

A terrible wreck, but not a total loss

12:01 am U.S. ET | Oct. 20, 2014
Most dealerships send totaled cars straight to the junkyard. White Bear Mitsubishi put one on display, and it has been reaping the rewards ever since.