Tomes' 10-foot rope a measure of success
12:01 am U.S. ET | July 27, 2015
At Bob Tomes' Ford and Subaru stores in McKinney, Texas, any staffer who gets within 10 feet of a customer must greet them and ask them about their experience and whether they can help.
Building a brand in the service department
12:01 am U.S. ET | July 20, 2015
A few years ago, Adam Silverleib found his family's Honda store facing a problem no dealer wants to confront: Not one but two new Honda dealerships were going to open within 15 miles of his Raynham, Mass., location.
Uber lifts Toyota dealership's marketing
12:01 am U.S. ET | July 6, 2015
Toyota of Plano offers its best deals to Uber drivers, who make up about 6 percent of the store's new-car buyers and serve as evangelists for the...
Dealer Wise goes the extra mile(s) for buyers
12:01 am U.S. ET | June 29, 2015
Let's say you're shopping at one of the Randy Wise Automotive stores in this area, and you decide to check out a vehicle from a different brand at...
Museum, diner celebrate Ford heritage and family-owned store
12:01 am U.S. ET | June 22, 2015
Sanderson Ford in Glendale, Ariz., has a 1950s-style stainless steel diner and a 15,000-square-foot museum of classic cars and memorabilia.
Dealer's wine shop spawns bar/service lane
12:01 am U.S. ET | June 15, 2015
Building on the success of its in-house Cadillac Wines shop, Frank Kent Cadillac opened a downtown wine bar that also serves as a satellite service...
Colo. store embraces pets, pedals
12:01 am U.S. ET | June 8, 2015
Fisher Auto Group embraces the Boulder, Colo.
Getting schooled in the car dealership business
12:01 am U.S. ET | June 1, 2015
Zeigler Auto Group's effort to grow its dealership group and cultivate employees has evolved into an in-house training program, spawned a crop of...
Long wait, quick win for Florida Audi dealer
12:01 am U.S. ET | May 25, 2015
After opening in December 2013, Mario Murgado's Audi Stuart near Florida's Atlantic coast was one of just a dozen dealerships to win Audi's Magna...
Reconditioning fund ends store's strife
12:01 am U.S. ET | May 18, 2015
For every used car O'Daniel Mazda in Ft. Wayne, Ind.
Stores reach out to empower female customers
12:01 am U.S. ET | May 11, 2015
A visitor to Don Jenkins' dealerships in this north Tennessee city will find a fair share of brawny men, but a dearth of female shoppers.
A Kentucky dealer's cup overfloweth
12:01 am U.S. ET | May 4, 2015
Don Moore turned an old drive-thru pharmacy window into an in-house coffee shop, which serves as a visible symbol of his main philanthropic pursuit:...
Small VW store delivers top customer ratings
12:01 am U.S. ET | April 27, 2015
Attention to detail and personal contact by the owners of a small, 50-year-old Volkswagen dealership in rural Pennsylvania helped it earn the brand's...
Rural dealer becomes used-car powerhouse
12:01 am U.S. ET | April 20, 2015
Small-town Schafer Chevrolet has turned the devastating loss of three new-car franchises into a used-car powerhouse.
Cramped quarters teach valuable lessons
12:01 am U.S. ET | April 13, 2015
When Hodges Subaru moves to a much larger building on Detroit's famed Woodward Avenue, it will take with it many lessons learned during the years...
Pa. dealership group gains from market-based pricing
12:01 am U.S. ET | April 6, 2015
Eighteen months after #1 Cochran Automotive launched a customer experience initiative centered on market-based pricing and transparency, the...
'Apple way' inspires Seattle dealer
12:01 am U.S. ET | March 30, 2015
Brad Miller, who owns Honda and Toyota stores in booming downtown Seattle, knows the traditional way of selling cars. And he knows he doesn't like it.
Each generation learns to go its own way
12:01 am U.S. ET | March 23, 2015
If the Gates family has learned anything in 87 years of operating dealerships, it's that each generation must forge its own business plan.
Food trucks give customers a taste of dealerships
12:01 am U.S. ET | March 16, 2015
Later this month, food trucks will appear in the parking lots of two Oklahoma car dealerships on Saturdays to feed employees and the public, for free.
BMW store sponsors, hosts Pinewood Derby
12:01 am U.S. ET | March 9, 2015
Early this month, Laurel BMW of Westmont, Ill.
Eat at the food court, buy a car
12:01 am U.S. ET | March 2, 2015
Aloha Auto Group sells about 3,500 new and used vehicles a year from its seven Kia dealerships, across the islands of Oahu, Maui, the Big Island and...
Helping hand for minority dealer hopefuls
12:01 am U.S. ET | Feb. 23, 2015
Bill Perkins knows how hard it is to get a dealership and to succeed. He lasted one year in his first store.
Youth movement fuels Utah Subaru dealerships
12:01 am U.S. ET | Feb. 16, 2015
Fountain of youth: Jeff and Tatiana Miller say building a young, college-educated staff at 2 Mark Miller Subaru stores has reduced turnover in...
Victory Automotive plants seeds in the classroom
12:01 am U.S. ET | Feb. 9, 2015
Rodger Olson, COO of Victory Automotive Group in suburban Detroit, makes no apologies for being a retail geek as he lectures undergraduate students...
Dealer Rezi builds store with his own rules
12:01 am U.S. ET | Feb. 2, 2015
Michael Rezi will proudly tell you that they do things differently at his Nissan of Cookeville store, here in this central Tennessee market of...
Dealerships say thanks with local gift cards
12:01 am U.S. ET | Jan. 19, 2015
Two dealerships in Grand Junction, Colo.
Dealership adjusts as traffic changes course
12:01 am U.S. ET | Jan. 12, 2015
It used to be that whenever a customer called AutoNation Honda Roseville, the call reverberated around the dealership for anyone to answer,...
Is Saab defunct? Not at this dealership
12:01 am U.S. ET | Dec. 29, 2014
Nearly all Saab dealers reached a dead end after the Swedish brand's bankruptcy in 2011. But not Park Ave Saab in Maywood, N.J.
Second-chance store lets staff shine
12:01 am U.S. ET | Dec. 22, 2014
At AutoNation's Houston Mitsubishi store, General Manager Irfan Siddiqui has found top performers by hiring people who have struggled in their roles...
Urban-living trend a chance to branch out and up
12:01 am U.S. ET | Dec. 15, 2014
Few dealers would get far offering a $2,500-a-month lease. Not on a car, anyway.
For Murphy, building up charity is the next move
12:01 am U.S. ET | Dec. 15, 2014
Mike Murphy's plan to embed his Volkswagen of Oakland dealership into a mixed-use development that includes housing may be one of his final acts in...