Best Practices
 
 

N.J. dealer lets customers choose the charity

12:01 am U.S. ET | Oct. 27, 2014
One dealer's charitable impulse turned into a community fundraising powerhouse under the banner Kindle Community Challenge.... Read More »

A terrible wreck, but not a total loss

12:01 am U.S. ET | Oct. 20, 2014
Most dealerships send totaled cars straight to the junkyard. White Bear Mitsubishi put one on display, and it has been reaping the rewards ever since.... Read More »

Do-it-all dealer learns to delegate as business grows

12:01 am U.S. ET | Oct. 13, 2014
Through long hours and hands-on involvement in every corner of his business, Mike Wood has rapidly built a group of four dealerships in seven years.... Read More »

Maine store's free tires bring customers back

12:01 am U.S. ET | Oct. 6, 2014
Stanley Subaru gives its new-vehicle buyers a benefit it calls "Tires for Life."... Read More »

L.A. retailer knows the value of a good name

12:01 am U.S. ET | Sept. 29, 2014
The adage that success is about "location, location, location" certainly applies to Honda of Los Angeles.... Read More »

Charity is a priority, not a look-at-me

12:01 am U.S. ET | Sept. 22, 2014
George Nahas, a Chevrolet dealer in central Florida, says his annual budget for philanthropy has consistently been greater than $100,000 per year.... Read More »

Dealerships' tech team offers training for all

12:01 am U.S. ET | Sept. 15, 2014
A few years ago, Ford's quality ratings began to take a hit from consumers who found its MyFord Touch infotainment system less than user-friendly.... Read More »

Hiking pay to get 'the pick of the crop'

12:01 am U.S. ET | Sept. 8, 2014
Earl Stewart Toyota in Lake Park, Fla., examined its pay scale this summer. The conclusion: not high enough. So it hiked its pay scale.... Read More »

Collection Auto's Bernie Moreno cultivates managerial talent

12:01 am U.S. ET | Sept. 1, 2014
Bernie Moreno was 28 and had no auto retailing experience when Boston dealer Herb Chambers hired him as general manager of a Saturn store.... Read More »

Rick Case career talks move workers up

12:01 am U.S. ET | Aug. 25, 2014
Rick Case dealer group interviews every single employee to find out what kind of job each employee ultimately wants.... Read More »

Dealership group's chaplain connects with employees

12:01 am U.S. ET | Aug. 18, 2014
The services of Chaplain Roy Inzunza is part of the spiritual and wellness benefits for employees of the 12-franchise dealership group.... Read More »

Mich. Honda dealer cashes in on clunkers

12:01 am U.S. ET | Aug. 11, 2014
Eighteen months ago, River Town Honda in Grandville, Mich.... Read More »

Self-promotion, social media help sell cars

12:01 am U.S. ET | Aug. 4, 2014
Saleswoman Laura Madison markets herself and the brand she sells, Toyota, but not her dealership.... Read More »

'Middle of nowhere' site limits store's costs

12:01 am U.S. ET | July 28, 2014
the rural location of Volkswagen of Salem County in Monroeville, N.J., helps the family contain its real estate costs.... Read More »

Cue from airlines helps dealership cut no-shows

12:01 am U.S. ET | July 21, 2014
Robert Karbaum came up with is an "appointment boarding pass" to send to customers' smartphones via text or e-mail minutes after they schedule a test...... Read More »

Courting consumers, moving 'smelly tires'

12:01 am U.S. ET | July 14, 2014
For customers and employees alike, the change in culture over the past few years at Bozard Ford-Lincoln in St. Augustine, Fla.... Read More »

Custom Nissans give dealership added oomph

12:01 am U.S. ET | July 7, 2014
When it comes to customizing, there are the usual hot-rod-able models like the Ford Mustang and Chevy Camaro.... Read More »

High-end Hyundai buyers enjoy private lounge, dinners and more

12:01 am U.S. ET | June 30, 2014
The lounge inside Burns Hyundai in Marlton, N.J., offers red-carpet perks to Genesis and Equus buyers.... Read More »

Mass. store becomes a one-stop shop for fleets

12:01 am U.S. ET | June 23, 2014
Imperial Municipal Partners caters to an important segment that many traditional dealerships aren't well equipped to handle -- commercial and...... Read More »

Retail group spells out privacy for customers

12:01 am U.S. ET | June 16, 2014
Jeff Wyler, CEO of the Jeff Wyler Automotive Family in Cincinnati, is convinced that dealerships soon will be subject to stricter privacy laws.... Read More »

With Sunday hours, there's no waiting to service cars

12:01 am U.S. ET | June 9, 2014
Going to Sunday service is not about church for customers of Vista BMW Pompano in suburban Miami.... Read More »

When a deal collapses, the sales reward remains

12:01 am U.S. ET | June 2, 2014
Operating in a lower-middle-class area, with about 20 percent of deals falling through at the finance desk, dealer Carlos Uruchurtu struggled to keep...... Read More »

Sonic: E-sales offices speed replies to leads

12:01 am U.S. ET | May 26, 2014
In the past five years, Sonic Automotive dealerships have slashed average response times to electronic leads to seven minutes.... Read More »

Porsche owners unleashed at racetrack

12:01 am U.S. ET | May 19, 2014
As a rule, Porsche buyers have a need for speed. Hoffman Porsche of East Hartford, Conn.... Read More »

Matick Chevrolet says hello to customers, hello to sales

12:01 am U.S. ET | May 12, 2014
It's not the 100-car showroom, high-volume Corvettes or massive new collision shop that have propelled Matick Chevrolet into the brand's top 1...... Read More »

Jaguar Land Rover dealer staff gets taste of luxury

12:01 am U.S. ET | May 5, 2014
Jaguar Land Rover North Scottsdale isn't just puttin' on the ritz for its customers.... Read More »

Texas dealer sells natural gas, too

12:01 am U.S. ET | April 28, 2014
Classic Chevrolet in Grapevine, Texas, the nation's largest Chevrolet dealership, has opened its own compressed natural gas fueling station to help...... Read More »

Warren Henry hires help to hire the help

12:01 am U.S. ET | April 21, 2014
Warren Henry Auto Group hired an outside staffing agency to handle the 55 to 65 hourly employees who work in its detail shop and as porters.... Read More »

JM Lexus drops middleman to speed sales

12:01 am U.S. ET | April 14, 2014
Eliminating the middleman from negotiating has helped JM Lexus cut the time a customer spends in the store after deciding to buy a specific vehicle...... Read More »

Prepping Hyundai for its close-up

12:01 am U.S. ET | April 7, 2014
As long as drivers are idling on the perennially congested Interstate 405 freeway, Hani Nassif figures, they may as well be checking out some...... Read More »

Tech courses in service bays supply talent

12:01 am U.S. ET | March 31, 2014
Cam Clark knows he can recruit veteran service repair technicians from outside to work in his Airdrie, Alberta, Ford dealership.... Read More »

Love connection: 10-store group plays Cupid

12:01 am U.S. ET | March 24, 2014
For some consumers, shopping for a used vehicle online can be a lot like dating online: The photos tend to showcase the positive and finding a...... Read More »


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