Sales staff slips into something more comfortable
By blending a casual-attire work environment with a collection of high-end art on the walls, World Subaru in Tinton Falls, N.J., has outperformed other regional dealerships and achieved high customer-satisfaction ratings.
Dealer's customs stand out from the crowd
Ralph Mahalak Jr.'s six Fiat Chrysler dealerships sell customized vehicles such as a Jeep Wrangler-based pickup and a Dodge Challenger-based reimagining of the Plymouth Superbird. The unique vehicles draw in customers and energize his staff.
Bringing structure to charitable giving
How long is a 7-minute wait? Too long.
Dealership embraces online and in-store sales
Morale booster: Letting workers call it a day
When Mercedes-Benz of Des Moines reviewed its operating hours, it found it was missing business in the morning, when customers came in for service, and selling few cars in the evening. So it closed an hour earlier. Employee morale improved, and job applicants increased.
Moving target: Dealer welcomes newcomers to townUPDATED: 10/19/16 2:05 pm ET -- corrected
Dealer makes way for workers with autism
Party favors Maserati dealer
Dealer’s hard line on recalls costs him
At his Florida Toyota dealership, Earl Stewart implemented a hard-and-fast ban on selling used cars with unrepaired safety recalls. He won't even wholesale used cars with open recalls. It hasn't been easy.
Dealer mixes digital tools, personal ties
The roof that changed everything
Proving the value of Facebook ads
New sounds from an old microphone factory
Richard Fisher's dealerships in high-rent Evanston, Ill., were constrained on space. So when he learned of a closed factory nearby, he spent $5 million turning it into a massive service and vehicle-storage facility.
Radio ID system welcomes service customers by name
A tech to call your own
Dealer gets savvy with recall repairs
Using stair-steps as a step up
Dealer Scott Smith embraces automakers' bonus plans and the scorekeeping behind them. He views customer-satisfaction scorecards as playbooks on how to improve, and factory incentives as a source of funds to reinvest in the business.