Best Practices
 
 

Dealership picks up on VW enthusiast vibe

12:01 am U.S. ET | Feb. 1, 2016
Smith Volkswagen launched a performance and tuning center in 2014. The staff turns stock showroom inventory into high-performance, one-of-a-kind vehicles using parts and accessories from both VW and leading aftermarket manufacturers.

At dealership group, it pays to pay bills

12:01 am U.S. ET | Jan. 25, 2016
Kuni Automotive's centralized accounting department eliminated the need to sign 90,000 checks per year, saving staffers' time. Plus, its new system earns $15,000 a month in credit-card rebates.

Managers monitor calls to save business

12:01 am U.S. ET | Jan. 18, 2016
Since Phillips Chevrolet in northern Illinois started requiring managers to listen to at least one employee-customer phone call a day, 10 to 15...

Volts fuel Chevy store's success

12:01 am U.S. ET | Jan. 11, 2016
Bourgeois Chevrolet in Rawdon, Quebec, stocks every Volt and electric-drive vehicle it can.

For small store, data makes big difference

12:01 am U.S. ET | Jan. 4, 2016
A small-town dealer analyzes the data and changes his inventory habits to increase used sales.

A mobile alternative to clip-out coupons

12:01 am U.S. ET | Dec. 28, 2015
Andy Mohr Automotive lets website visitors download service coupons to Android Pay and Apple Wallet, an effort to drive service traffic and forge...

Army veteran's discipline cuts used-car recon time in half

12:01 am U.S. ET | Dec. 21, 2015
An Army vet cut vehicle reconditioning time in half at three Greenway Automotive dealerships in Orlando, which sped inventory to turn and slashed...

Store gives rapid response, round the clock

12:01 am U.S. ET | Dec. 14, 2015
At Keller Bros.

80,000-mile warranty gets the deal done

12:01 am U.S. ET | Dec. 7, 2015
Cunningham Chrysler-Dodge-Jeep of Edinboro in Pennsylvania offers extended powertrain service contracts as standard on almost all of its new and used...

Toyota taps U.S. dealers' best practices for Latin America

12:01 am U.S. ET | Nov. 30, 2015
Inspired by Automotive News' dealership Best Practices series, Toyota challenged its Latin American dealers and distributors to brainstorm their own...

Employees direct store's charitable giving

12:01 am U.S. ET | Nov. 30, 2015
At Patriot Subaru of Saco, Maine, employees direct the charitable giving program.

L.A.'s Galpin Motors fills an exhibit hall with its custom rides

12:01 am U.S. ET | Nov. 23, 2015
Galpin Motors uses a 26,000-square-foot exhibit space at the Los Angeles Convention Center to display its custom vehicles, showcase the many brands...

Unpaid intern finds untapped opportunity in service lane

12:01 am U.S. ET | Nov. 16, 2015
Warren Henry Infiniti stations an employee in the service department to mine each day's schedule and find customers who may be in a position to buy,...

New recruiting approach helps stores hire women

12:01 am U.S. ET | Nov. 9, 2015
Titus-Will Automotive Group revamped its recruiting process almost two years ago.

Better customer service coming in clear

12:01 am U.S. ET | Nov. 2, 2015
Borrowing a tool from high-end hotels, Street Toyota workers wear radios with discreet lapel microphones to speed communication and charm customers...

Community service is part of Mazda store's workday

12:01 am U.S. ET | Oct. 26, 2015
A San Jose, Calif., Mazda dealership offers a flexible schedule so its employees can fit community service into the day.

JLR store goes the extra mile to satisfy its customers

12:01 am U.S. ET | Oct. 19, 2015
As part of a customer-satisfaction push, Jaguar Land Rover of Fort Myers delivers new-car tutorials at owners' homes or businesses.

Fiat Chrysler's free degrees score with Fla. dealer

12:01 am U.S. ET | Oct. 12, 2015
Florida Fiat Chrysler dealer Randy Dye says the automaker's pilot program to offer no-cost college educations to dealership employees has helped with...

Iowa dealership group spots talent, teaches leadership

12:01 am U.S. ET | Oct. 5, 2015
The McGrath Family of Dealerships' Emerging Leaders Program teaches talented non-management employees leadership skills, while assessing if they are...

Store buyers always on the hunt for used vehicles

12:01 am U.S. ET | Sept. 28, 2015
When buyers at Sam Swope Auto Group's used-car Buy Center happen across vehicles parked in public places with for-sale signs displayed, they whip out...

Wash not, want not at Calif. Honda store

12:01 am U.S. ET | Sept. 21, 2015
Service customers at Capitol Honda in San Jose, Calif., can get a free wash with every visit. They just can't get it at Capitol Honda.

Late dealer's quality processes help store thrive

12:01 am U.S. ET | Sept. 13, 2015
Whether it's something as important as the vehicle sales procedure or as mundane as making the morning coffee, Don Chalmers has a procedure in place.

For Maine dealer, making friends is a snap

12:01 am U.S. ET | Sept. 7, 2015
A Maine dealership group uses a photo booth and ice cream truck to engage would-be customers at community events.

Dealer: Color-coding cars makes shopping easier

12:01 am U.S. ET | Aug. 31, 2015
Orlando luxury dealer Peter Wilson has simplified used-vehicle retailing by grouping his inventory into clearly defined categories.

Tech-savvy teens help buyers learn how to use car features

12:01 am U.S. ET | Aug. 24, 2015
Teenagers' addiction to their smartphone may be annoying to parents and teachers, but it makes them perfect candidates to work for Quirk Ford.

Connecticut offers EV rebates to jolt sales

12:01 am U.S. ET | Aug. 23, 2015
In May, Connecticut became the first state to offer cash-on-the-hood rebates to customers who buy EVs or plug-in hybrids, such as the Nissan Leaf,...

Dealer's drone shoots video to stand out

12:01 am U.S. ET | Aug. 17, 2015
The Jeff Wyler Automotive Family has purchased a drone to spice up promotions, social-media campaigns and vehicle-delivery celebrations.

It takes green to go green at dealership

12:01 am U.S. ET | Aug. 10, 2015
It takes money to go green. At Thoroughbred Ford in Kansas City, Mo.

Washington dealer rejects dealer reserve and builds loyalty

12:01 am U.S. ET | Aug. 3, 2015
Denver Morford, dealer principal at Barry Chrysler-Dodge-Jeep-Ram in Ephrata, Wash., doesn't believe in dealer reserve.

Tomes' 10-foot rope a measure of success

12:01 am U.S. ET | July 27, 2015
At Bob Tomes' Ford and Subaru stores in McKinney, Texas, any staffer who gets within 10 feet of a customer must greet them and ask them about their...

Building a brand in the service department

12:01 am U.S. ET | July 20, 2015
A few years ago, Adam Silverleib found his family's Honda store facing a problem no dealer wants to confront: Not one but two new Honda dealerships...

With hydrogen, high pressure to get it right

12:01 am U.S. ET | July 13, 2015
Mike Sullivan's Santa Monica, Calif.