Best Practices
 
 

Small VW store delivers top customer ratings

12:01 am U.S. ET | April 27, 2015
Attention to detail and personal contact by the owners of a small, 50-year-old Volkswagen dealership in rural Pennsylvania helped it earn the brand's top scores for customer satisfaction in 2014.... Read More »

Rural dealer becomes used-car powerhouse

12:01 am U.S. ET | April 20, 2015
Small-town Schafer Chevrolet has turned the devastating loss of three new-car franchises into a used-car powerhouse.... Read More »

Cramped quarters teach valuable lessons

12:01 am U.S. ET | April 13, 2015
When Hodges Subaru moves to a much larger building on Detroit's famed Woodward Avenue, it will take with it many lessons learned during the years...... Read More »

Pa. dealership group gains from market-based pricing

12:01 am U.S. ET | April 6, 2015
Eighteen months after #1 Cochran Automotive launched a customer experience initiative centered on market-based pricing and transparency, the...... Read More »

'Apple way' inspires Seattle dealer

12:01 am U.S. ET | March 30, 2015
Brad Miller, who owns Honda and Toyota stores in booming downtown Seattle, knows the traditional way of selling cars. And he knows he doesn't like it.... Read More »

Each generation learns to go its own way

12:01 am U.S. ET | March 23, 2015
If the Gates family has learned anything in 87 years of operating dealerships, it's that each generation must forge its own business plan.... Read More »

Food trucks give customers a taste of dealerships

12:01 am U.S. ET | March 16, 2015
Later this month, food trucks will appear in the parking lots of two Oklahoma car dealerships on Saturdays to feed employees and the public, for free.... Read More »

BMW store sponsors, hosts Pinewood Derby

12:01 am U.S. ET | March 9, 2015
Early this month, Laurel BMW of Westmont, Ill.... Read More »

Eat at the food court, buy a car

12:01 am U.S. ET | March 2, 2015
Aloha Auto Group sells about 3,500 new and used vehicles a year from its seven Kia dealerships, across the islands of Oahu, Maui, the Big Island and...... Read More »

Helping hand for minority dealer hopefuls

12:01 am U.S. ET | Feb. 23, 2015
Bill Perkins knows how hard it is to get a dealership and to succeed. He lasted one year in his first store.... Read More »

Youth movement fuels Utah Subaru dealerships

12:01 am U.S. ET | Feb. 16, 2015
Fountain of youth: Jeff and Tatiana Miller say building a young, college-educated staff at 2 Mark Miller Subaru stores has reduced turnover in...... Read More »

Victory Automotive plants seeds in the classroom

12:01 am U.S. ET | Feb. 9, 2015
Rodger Olson, COO of Victory Automotive Group in suburban Detroit, makes no apologies for being a retail geek as he lectures undergraduate students...... Read More »

Dealer Rezi builds store with his own rules

12:01 am U.S. ET | Feb. 2, 2015
Michael Rezi will proudly tell you that they do things differently at his Nissan of Cookeville store, here in this central Tennessee market of...... Read More »

Dealerships say thanks with local gift cards

12:01 am U.S. ET | Jan. 19, 2015
Two dealerships in Grand Junction, Colo.... Read More »

Dealership adjusts as traffic changes course

12:01 am U.S. ET | Jan. 12, 2015
It used to be that whenever a customer called AutoNation Honda Roseville, the call reverberated around the dealership for anyone to answer,...... Read More »

Is Saab defunct? Not at this dealership

12:01 am U.S. ET | Dec. 29, 2014
Nearly all Saab dealers reached a dead end after the Swedish brand's bankruptcy in 2011. But not Park Ave Saab in Maywood, N.J.... Read More »

Second-chance store lets staff shine

12:01 am U.S. ET | Dec. 22, 2014
At AutoNation's Houston Mitsubishi store, General Manager Irfan Siddiqui has found top performers by hiring people who have struggled in their roles...... Read More »

Urban-living trend a chance to branch out and up

12:01 am U.S. ET | Dec. 15, 2014
Few dealers would get far offering a $2,500-a-month lease. Not on a car, anyway.... Read More »

For Murphy, building up charity is the next move

12:01 am U.S. ET | Dec. 15, 2014
Mike Murphy's plan to embed his Volkswagen of Oakland dealership into a mixed-use development that includes housing may be one of his final acts in...... Read More »

Creative pairing: 2 dealers innovate as partners

12:01 am U.S. ET | Dec. 8, 2014
After toiling to revitalize separate single-point dealerships in the Detroit area, two childhood friends merged and expanded operations to compete...... Read More »

Mini store wants customers singing its praises

12:01 am U.S. ET | Dec. 1, 2014
Surprising and treating customers to extras is part of a program Mini USA started in July to boost its image as a premium brand.... Read More »

Cardinale group makeover flexes digital muscle

12:01 am U.S. ET | Nov. 24, 2014
In 2008, the recession was raging, and dealer Joe Cardinale decided to make some changes.... Read More »

Jeep history goes underground

12:01 am U.S. ET | Nov. 17, 2014
Many dealers collect historic vehicles, and some even display vintage cars in their showrooms.... Read More »

Luxury retailer is in for long haul

12:01 am U.S. ET | Nov. 10, 2014
Living a teenage boy's fantasy of driving exotic cars is part of Tom O'Keefe's job at Midwestern Auto Group, a 15-franchise group of mostly exotic...... Read More »

Hidden cameras save dealership thousands

12:01 am U.S. ET | Nov. 3, 2014
Service Manager Jeff Sterry spends next to nothing to repair damages that customers say his shop caused to their cars.... Read More »

N.J. dealer lets customers choose the charity

12:01 am U.S. ET | Oct. 27, 2014
One dealer's charitable impulse turned into a community fundraising powerhouse under the banner Kindle Community Challenge.... Read More »

A terrible wreck, but not a total loss

12:01 am U.S. ET | Oct. 20, 2014
Most dealerships send totaled cars straight to the junkyard. White Bear Mitsubishi put one on display, and it has been reaping the rewards ever since.... Read More »

Do-it-all dealer learns to delegate as business grows

12:01 am U.S. ET | Oct. 13, 2014
Through long hours and hands-on involvement in every corner of his business, Mike Wood has rapidly built a group of four dealerships in seven years.... Read More »

Maine store's free tires bring customers back

12:01 am U.S. ET | Oct. 6, 2014
Stanley Subaru gives its new-vehicle buyers a benefit it calls "Tires for Life."... Read More »

L.A. retailer knows the value of a good name

12:01 am U.S. ET | Sept. 29, 2014
The adage that success is about "location, location, location" certainly applies to Honda of Los Angeles.... Read More »

Charity is a priority, not a look-at-me

12:01 am U.S. ET | Sept. 22, 2014
George Nahas, a Chevrolet dealer in central Florida, says his annual budget for philanthropy has consistently been greater than $100,000 per year.... Read More »

Dealerships' tech team offers training for all

12:01 am U.S. ET | Sept. 15, 2014
A few years ago, Ford's quality ratings began to take a hit from consumers who found its MyFord Touch infotainment system less than user-friendly.... Read More »