Best Practices Tips

Still going strong

12:01 am U.S. ET | March 16, 2015
Park Ave Saab treats its customers as if Saab were still in business, offering a dedicated store with service, parts and a good selection of reconditioned Saabs.... Read More »

Dole out the freebies

12:01 am U.S. ET | Feb. 16, 2015
Stanley Subaru in costal Maine gives its new-vehicle buyers a benefit it calls "Tires for Life."... Read More »

Reviving Auto Row

12:01 am U.S. ET | Feb. 9, 2015
The owner of Volkswagen of Oakland is seizing on the region's property boom by tearing down his dealership and building an apartment complex on the...... Read More »

Rejuvenating careers (and selling cars)

12:01 am U.S. ET | Feb. 3, 2015
Irfan Siddiqui, general manager at AutoNation Mitsubishi in Houston, has hired about 15 people who had struggled at other nearby AutoNation stores.... Read More »

Don't just wholesale that old trade-in

12:01 am U.S. ET | Sept. 1, 2014
Last year River Town Honda in Grandville, Mich., embraced older, high-mileage trade-ins instead of selling them at near-zero profit to wholesalers.... Read More »

Sell the fuel, too

12:01 am U.S. ET | June 2, 2014
The nation's largest Chevrolet dealership, Classic Chevrolet in Grapevine, Texas, opened its own compressed natural gas fueling station to help sell...... Read More »

Know your customers

12:01 am U.S. ET | May 26, 2014
At Jaguar Land Rover North Scottsdale, Arizona, customer-facing employees are treated to an upscale steakhouse lunch, followed by tea at the local...... Read More »

Reward employees in unique ways

12:01 am U.S. ET | May 19, 2014
At least once a month, Keith Kocourek, owner of Kocourek Automotive Group in Wausau, Wis.... Read More »

Make house calls

12:01 am U.S. ET | May 12, 2014
American Ford in Glendive, Mont., use Ford dually pickups and trailers to, well, pick up and deliver customers' vehicles for the service department.... Read More »

Outsource your staffing

12:01 am U.S. ET | May 5, 2014
By hiring a staffing agency to handle its hourly workers, including porters, Warren Henry Auto Group in Miami has saved $100,000 a year.... Read More »

Enlist the help of a shopping consultant

12:01 am U.S. ET | April 28, 2014
At JM Lexus, the world's largest-volume Lexus store, product specialists help customers find the appropriate vehicle and explain its features, then...... Read More »

Take the time to teach

12:01 am U.S. ET | April 21, 2014
Dealer Terry D'Arcy has created the unique position of delivery specialist at his three Illinois stores.... Read More »

Sell out of the service drive

12:01 am U.S. ET | March 10, 2014
Mike Shaw Toyota-Scion in Corpus Christi, Texas, employs a full-time salesperson who sits in the service department and offers a free, no-strings...... Read More »

Go high tech, no pressure

12:01 am U.S. ET | Feb. 24, 2014
Patsy Lou Automotive Group in Flint, Mich., is embracing technology and a no-pressure environment to draw younger consumers.... Read More »

Charity test drives can drive leads, sales

12:01 am U.S. ET | Feb. 10, 2014
Grogan's Towne Chrysler-Jeep-Dodge-Ram in Toledo, Ohio, sponsors charity test drives that create community good will -- and potential leads and...... Read More »

A delivery specialist can make a difference

12:01 am U.S. ET | Feb. 3, 2014
At D'Arcy Buick-GMC in Joliet, Ill.... Read More »

How video can seal the car deal

12:01 am U.S. ET | Jan. 27, 2014
Dave Wright Nissan-Subaru in Cedar Rapids, Iowa, requires salespeople to shoot and send a 55-second video of a vehicle to every prospect who calls,...... Read More »

Keep a close eye on your used-vehicle inventory

12:01 am U.S. ET | Jan. 20, 2014
DePaula Chevrolet in Albany, N.Y., has a strict policy: No used vehicle stays on the dealership's lot for more than 60 days.... Read More »

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