Best Practices Tips
 

Financing break

12:01 am U.S. ET | Oct. 5, 2015
Denver Morford, dealer principal at Barry Chrysler-Dodge-Jeep-Ram in Ephrata, Wash., doesn’t believe in dealer reserve. He gives customers the wholesale rate for loans, and the practice keeps them coming back.

A woman's touch

12:01 am U.S. ET | Sept. 21, 2015
Tennessee Ford, Lincoln and Honda dealerships are working to become more attentive to women with a dedicated website and informational programs.

Swift ascent

12:01 am U.S. ET | Sept. 7, 2015
Mario Murgado's Audi store in Stuart, Fla.

Sanderson's showpiece

12:01 am U.S. ET | Aug. 24, 2015
Sanderson Ford in Glendale, Ariz., has a 1950s-style stainless steel diner and a 15,000-square-foot museum of classic cars and memorabilia.

Bet the Uber

12:01 am U.S. ET | Aug. 10, 2015
Toyota of Plano offers its best deals to Uber drivers, who make up about 6 percent of the store's new-car buyers and provide word-of-mouth...

History under glass

12:01 am U.S. ET | May 11, 2015
Bay King Chrysler-Jeep-Dodge-Ram built a glass-topped tomb beneath the showroom to display a World War II-era Willys MB Jeep.

Split your squad

12:01 am U.S. ET | April 27, 2015
AutoNation Honda Roseville divided its sales staff into 2 groups - floor personnel and phone/Internet specialists - steering more resources to...

Reviving auto row

12:01 am U.S. ET | April 13, 2015
The owner of Volkswagen of Oakland is seizing on the region's property boom by tearing down his dealership and building an apartment complex on the...

Still going strong

12:01 am U.S. ET | March 16, 2015
Park Ave Saab treats its customers as if Saab were still in business, offering a dedicated store with service, parts and a good selection of...

Dole out the freebies

12:01 am U.S. ET | Feb. 16, 2015
Stanley Subaru in costal Maine gives its new-vehicle buyers a benefit it calls "Tires for Life."

Reviving Auto Row

12:01 am U.S. ET | Feb. 9, 2015
The owner of Volkswagen of Oakland is seizing on the region's property boom by tearing down his dealership and building an apartment complex on the...

Rejuvenating careers (and selling cars)

12:01 am U.S. ET | Feb. 3, 2015
Irfan Siddiqui, general manager at AutoNation Mitsubishi in Houston, has hired about 15 people who had struggled at other nearby AutoNation stores.

Don't just wholesale that old trade-in

12:01 am U.S. ET | Sept. 1, 2014
Last year River Town Honda in Grandville, Mich., embraced older, high-mileage trade-ins instead of selling them at near-zero profit to wholesalers.

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