Best Practices

L.A.'s Galpin Motors fills an exhibit hall with its custom rides

12:01 am U.S. ET | Nov. 23, 2015
Galpin Motors uses a 26,000-square-foot exhibit space at the Los Angeles Convention Center to display its custom vehicles, showcase the many brands its 10 dealerships carry and catch the eyes of L.A. Auto Showgoers. And all the vehicles are for sale.

Unpaid intern finds untapped opportunity in service lane

12:01 am U.S. ET | Nov. 16, 2015
Warren Henry Infiniti stations an employee in the service department to mine each day's schedule and find customers who may be in a position to buy, even if they don't know it themselves.

New recruiting approach helps stores hire women

12:01 am U.S. ET | Nov. 9, 2015
Titus-Will Automotive Group revamped its recruiting process almost two years ago.

Better customer service coming in clear

12:01 am U.S. ET | Nov. 2, 2015
Borrowing a tool from high-end hotels, Street Toyota workers wear radios with discreet lapel microphones to speed communication and charm customers...

Community service is part of Mazda store's workday

12:01 am U.S. ET | Oct. 26, 2015
A San Jose, Calif., Mazda dealership offers a flexible schedule so its employees can fit community service into the day.

JLR store goes the extra mile to satisfy its customers

12:01 am U.S. ET | Oct. 19, 2015
As part of a customer-satisfaction push, Jaguar Land Rover of Fort Myers delivers new-car tutorials at owners' homes or businesses.

Fiat Chrysler's free degrees score with Fla. dealer

12:01 am U.S. ET | Oct. 12, 2015
Florida Fiat Chrysler dealer Randy Dye says the automaker's pilot program to offer no-cost college educations to dealership employees has helped with...

Iowa dealership group spots talent, teaches leadership

12:01 am U.S. ET | Oct. 5, 2015
The McGrath Family of Dealerships' Emerging Leaders Program teaches talented non-management employees leadership skills, while assessing if they are...

Store buyers always on the hunt for used vehicles

12:01 am U.S. ET | Sept. 28, 2015
When buyers at Sam Swope Auto Group's used-car Buy Center happen across vehicles parked in public places with for-sale signs displayed, they whip out...

Wash not, want not at Calif. Honda store

12:01 am U.S. ET | Sept. 21, 2015
Service customers at Capitol Honda in San Jose, Calif., can get a free wash with every visit. They just can't get it at Capitol Honda.

Late dealer's quality processes help store thrive

12:01 am U.S. ET | Sept. 13, 2015
Whether it's something as important as the vehicle sales procedure or as mundane as making the morning coffee, Don Chalmers has a procedure in place.

For Maine dealer, making friends is a snap

12:01 am U.S. ET | Sept. 7, 2015
A Maine dealership group uses a photo booth and ice cream truck to engage would-be customers at community events.

Dealer: Color-coding cars makes shopping easier

12:01 am U.S. ET | Aug. 31, 2015
Orlando luxury dealer Peter Wilson has simplified used-vehicle retailing by grouping his inventory into clearly defined categories.

Tech-savvy teens help buyers learn how to use car features

12:01 am U.S. ET | Aug. 24, 2015
Teenagers' addiction to their smartphone may be annoying to parents and teachers, but it makes them perfect candidates to work for Quirk Ford.

Connecticut offers EV rebates to jolt sales

12:01 am U.S. ET | Aug. 23, 2015
In May, Connecticut became the first state to offer cash-on-the-hood rebates to customers who buy EVs or plug-in hybrids, such as the Nissan Leaf,...

Dealer's drone shoots video to stand out

12:01 am U.S. ET | Aug. 17, 2015
The Jeff Wyler Automotive Family has purchased a drone to spice up promotions, social-media campaigns and vehicle-delivery celebrations.

It takes green to go green at dealership

12:01 am U.S. ET | Aug. 10, 2015
It takes money to go green. At Thoroughbred Ford in Kansas City, Mo.

Washington dealer rejects dealer reserve and builds loyalty

12:01 am U.S. ET | Aug. 3, 2015
Denver Morford, dealer principal at Barry Chrysler-Dodge-Jeep-Ram in Ephrata, Wash., doesn't believe in dealer reserve.

Tomes' 10-foot rope a measure of success

12:01 am U.S. ET | July 27, 2015
At Bob Tomes' Ford and Subaru stores in McKinney, Texas, any staffer who gets within 10 feet of a customer must greet them and ask them about their...

Building a brand in the service department

12:01 am U.S. ET | July 20, 2015
A few years ago, Adam Silverleib found his family's Honda store facing a problem no dealer wants to confront: Not one but two new Honda dealerships...

With hydrogen, high pressure to get it right

12:01 am U.S. ET | July 13, 2015
Mike Sullivan's Santa Monica, Calif.

Uber lifts Toyota dealership's marketing

12:01 am U.S. ET | July 6, 2015
Toyota of Plano offers its best deals to Uber drivers, who make up about 6 percent of the store's new-car buyers and serve as evangelists for the...

Dealer Wise goes the extra mile(s) for buyers

12:01 am U.S. ET | June 29, 2015
Let's say you're shopping at one of the Randy Wise Automotive stores in this area, and you decide to check out a vehicle from a different brand at...

Museum, diner celebrate Ford heritage and family-owned store

12:01 am U.S. ET | June 22, 2015
Sanderson Ford in Glendale, Ariz., has a 1950s-style stainless steel diner and a 15,000-square-foot museum of classic cars and memorabilia.

Dealer's wine shop spawns bar/service lane

12:01 am U.S. ET | June 15, 2015
Building on the success of its in-house Cadillac Wines shop, Frank Kent Cadillac opened a downtown wine bar that also serves as a satellite service...

Colo. store embraces pets, pedals

12:01 am U.S. ET | June 8, 2015
Fisher Auto Group embraces the Boulder, Colo.

Getting schooled in the car dealership business

12:01 am U.S. ET | June 1, 2015
Zeigler Auto Group's effort to grow its dealership group and cultivate employees has evolved into an in-house training program, spawned a crop of...

Long wait, quick win for Florida Audi dealer

12:01 am U.S. ET | May 25, 2015
After opening in December 2013, Mario Murgado's Audi Stuart near Florida's Atlantic coast was one of just a dozen dealerships to win Audi's Magna...

Reconditioning fund ends store's strife

12:01 am U.S. ET | May 18, 2015
For every used car O'Daniel Mazda in Ft. Wayne, Ind.

Stores reach out to empower female customers

12:01 am U.S. ET | May 11, 2015
A visitor to Don Jenkins' dealerships in this north Tennessee city will find a fair share of brawny men, but a dearth of female shoppers.

A Kentucky dealer's cup overfloweth

12:01 am U.S. ET | May 4, 2015
Don Moore turned an old drive-thru pharmacy window into an in-house coffee shop, which serves as a visible symbol of his main philanthropic pursuit:...

Small VW store delivers top customer ratings

12:01 am U.S. ET | April 27, 2015
Attention to detail and personal contact by the owners of a small, 50-year-old Volkswagen dealership in rural Pennsylvania helped it earn the brand's...