Best Practices

Attempted murder? How store struck back

When an online review falsely accused Huntington Beach Mazda's staff of attempted murder and elderly abuse, dealer John Patterson went into action to mitigate the damage.

Motorcycle, auto stores ride in tandem

By leveraging the market expertise and used sales operation of its Harley-Davidson dealership, Sheehy Auto Stores now has a more efficient way to handle motorcycle trade-ins.

Texting system reduces service dissatisfaction

Gorno Ford's service department uses texting to communicate with customers, carrying out the entire repair order from approval to payment.

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