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Best Practices

Staff plans celebrations for dealership's centennial

Instead of hiring event planners to commemorate Adamson Ford's 100th year, each department was asked to come up with two community events, for one event every month.

Best Practices Digital Edition Best Practices Supplement
Our Best Practices and Next Practices supplements explore success stories of auto dealers around the country who have implemented best practices within their dealerships.

Wellness program aids employees, cuts health costs

A Miami auto group's wellness program has reduced absenteeism and improved engagement as employees eat better, lose weight and pay less for health insurance.

MORE BEST PRACTICES NEWS VIDEO DEALER AWARDS
UPDATED: 5/7/18 2:16 pm ET - corrected
Free services boost customer-pay work

Mercedes-Benz of Draper's VIP Card gives customers free services such as flat-tire repair or even renewal of state vehicle registrations to bring them back more often.

Retailer's dog park breeds goodwill

When Beardmore Subaru expanded its service department, it had some space left over. So it turned a piece of its property into a full-fledged dog park.

Texting repair info boosts sales, satisfaction

Audi of Wallingford in Connecticut uses a Web-based application that allows its service advisers to text repair updates, videos and files to customers, increasing sales and customer satisfaction.

Dealership group mines data to unearth customers

By studying its most loyal customers and marketing specifically to similar households near one of its dealerships, a Minnesota group not only increased sales but also generated significantly higher profits on those incremental deals.


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