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Toyota's Green Bonds provide the green for auto lending

Toyota Motor Financial's Green Bonds have proved to be a successful innovation and deserve a salute.

Soften the question

Most of the time, there’s no indication of the real reason a customer is resisting an F&I product, says Steve Klees of EFG Cos. Ask about the objection, he suggests, but do it courteously. Say, for example: “May I ask why you’ve decided not to take advantage of the service contract?” rather than “Why don’t you want a service contract?” Without preamble, “why” sounds “defensive or abrupt.”

Leasing drives boom in outstanding Q1 auto loan balances

The combined outstanding balance for auto loans and leases jumped 12 percent in the first quarter, bolstered by a 28 percent surge in leasing,

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