UPDATED: 3/21/18 11:53 pm ET - adds details

Ford loses chief brand officer, CEO of Smart Mobility unit

Ford Motor Co. is losing the head of its smart mobility subsidiary and its chief brand officer less than two years after each joined the company. The departures come a month after the unexpected ousting of Ford's president of North America.

U.S. prepares to restrict China investments

Treasury Secretary Steven Mnuchin said the agency has prepared U.S. investment restrictions on China for President Donald Trump to consider as part of his upcoming announcements on intellectual property actions against Beijing.

MITSUBISHI: Outlander PHEV leads sales charge

Mitsubishi Motors North America is coming off its best sales year in the U.S. since 2007. With an injection of new product arriving this year, the automaker figures to keep sales increasing.

Auto lending landscape forecast to change

Even a modest rise in interest rates, plus tighter lending standards, could impact consumers' vehicle choices, sales and production volumes, dealers' inventory acceptance and lenders' loss risk, experts say.

Sonic bullish on F&I outlook

Sonic Automotive's F&I gross profit per retail unit set company records last year on strong ancillary product sales. The company expects even more gains as it gets "the right training" and processes in place.

Scan a car, get pre-qualified

Capital One is previewing an augmented reality tool that enables customers to scan any car, receive personalized finance information and locate nearby dealerships in seconds.

Is globe-trotting trainer finally settling down?

Tony Troussov is a familiar face among dealerships as a finance and insurance trainer. But what retail insiders may not know is that when he immigrated to the U.S. from Russia with just $50 in his pocket, his American dream did not include working in the car business.

Experts split on service selling F&I products

Even when F&I and service departments have a collaborative relationship, many dealerships face a decision: Let service advisers market and sell F&I products in the service drive or leave product sales to the F&I department.

Focus on products lifts service business

After the Consumer Financial Protection Bureau cracked down on auto lenders for potentially discriminatory practices related to dealer reserve, dealerships began prioritizing F&I product sales over reserve. For many stores, a side benefit of the shift has been a boost in service business.

F&I and service must be a team, experts say

A team effort between the F&I office and service department can reap significant benefits for the dealership. But tension or ignorance between the two can hurt the store, experts say.

Training in claims pays off in happy customers

When service advisers don't know how to file claims on F&I products, customers often lose faith in the F&I products and the dealership. With so much at stake, most F&I product providers have clear training procedures to keep service advisers informed on products and claims.

Average rate on new-car loans at 8-year high

Last month, the average interest rate on a new-vehicle loan reached its highest level since the third quarter of 2009, as federal rate increases made last year trickled down to vehicle finance, Edmunds said.

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