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Product sales drive growth in F&I profit for 4 publics

Four of the six public new-car retailers boosted F&I gross profit per vehicle in the third quarter, while the other two posted declines.

Dealers crucial for vehicle purchase, J.D. Power study finds

Online tools may make it easier for consumers to shop for vehicles and products at home, but interacting with a salesperson is a key component of high customer sales satisfaction, a J.D. Power study finds.

Subprime pressuring delinquencies, N.Y. Fed says

The overall delinquency rate for auto loans is slowly increasing, but not alarmingly, and that's masking a worse performance for subprime auto loans, according to the Federal...

UPDATED: 11/15/17 5:27 pm ET - adds NADA statement
Cordray to resign from CFPB, may run for Ohio governor

Richard Cordray plans to step down as head of the Consumer Financial Protection Bureau, the controversial consumer watchdog created by President Obama following the 2008-09...

BLOG: HANNAH LUTZ

F&I managers' skills will continue to be critical

Creating one adviser role for sales and F&I doesn't necessarily call for the demise of the F&I manager.

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New-car down payments climb

Customer down payments on new-vehicle loans rose more than 10 percent year over year in October, and the average interest rate increased, Edmunds says. Other important variables such as term, monthly payment and the amount financed were essentially flat but at high levels.

UPDATED: 11/8/17 1:55 pm ET - corrected
Ally provides $2 billion in financing to Carvana

Ally Financial is tripling its bet on one of the auto industry's disrupters by committing $2 billion to finance retail contracts for online used-vehicle retailer Carvana over the next year.

Hurricanes spur GAP claims, sales

In the aftermath of hurricanes Harvey and Irma, guaranteed asset protection claims have jumped, F&I product providers say. And some finance managers are using the storms as a tool when presenting GAP to customers.

UPDATED: 10/25/17 3:33 pm ET - adds detail
Ally reduces leasing in Q3

Ally Financial's auto loan and lease originations dipped 1.2 percent to $8.1 billion in the third quarter, the company said Wednesday. Ally has targeted reducing lease volume.

Don't say that! 14 words and phrases that can short-circuit F&I

In the crush of business, even seasoned F&I professionals can slip up and inadvertently antagonize a customer. To help ensure that doesn't happen, experts suggest F&I staffers make it a habit to keep these negative words and phrases out of business discussions.

LETTER TO THE EDITOR
Will products be J.D. Power in name only?

I would be very interested to see if these finance and insurance offerings are just branded J.D. Power, similar to the General Motors products, or if they are indeed J.D. Power's own products.

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