Cadillac's Project Pinnacle loosens up

Cadillac has modified standards to allow a smoother transition into the long-term retailer network strategy, which has been a point of contention between some dealers and Cadillac President Johan de Nysschen.


GM's IT overhaul transforms dealerships, too

A myriad of dealership initiatives have been spawned from GM's "IT transformation" that started in 2012 and is now in its second phase of "next-generation innovation."

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