Tech shortage curbs service department growth, survey says

Carlisle & Co. and Fixed Ops Journal asked dealers, general managers, and fixed ops directors about service matters. Among the findings: Technician issues are the biggest barrier to fixed ops growth, yet dealership executives spend little time recruiting techs.

 

5 MINUTES WITH Brett Wheatley, executive director of North America customer service division, Ford Motor Co.

On the changing business model for Motorcraft-branded parts, reducing parts complexity and filling dealers' orders quickly

5 MINUTES WITH Scott Doering, vice president of customer service, Volvo Cars of North America

On how technicians' jobs have changed, Volvo's plans to expand other lines of business and how it is changing its technician training strategy.

Latest updates: 'Surprisingly smooth'

Mercedes-Benz dealers have just more than 16 months to make facility updates to comply with the automaker's Autohaus2 image program. After a

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