Surveys and Studies

Dealer satisfaction grows when auto lenders embrace e-contracting

12:00 pm U.S. ET | July 29, 2015

Dealers like e-contracting. That's one of the key findings from the 2015 U.S. Dealer Financing Satisfaction Study by J.D. Power released this week. Another takeaway: Dealers are willing to pay lenders a premium for good service.... Read More »

Opel names engineer to oversee quality

July 24, 2015 06:01 CET

Opel named mechanical engineer Elvira Toelkes as its new head of quality in Europe. Toelkes will be tasked with continuing Opel's drive to improve customer satisfaction. Opel and sister brand Vauxhall had below average scores in J.D. Power's vehicle satisfaction surveys.... Read More »

Mini, Subaru, Scion improve the most in J.D. Power APEAL Study

10:00 am U.S. ET | July 22, 2015

Mini, Subaru and Scion had the biggest improvements in J.D. Power's latest study of new-vehicle appeal. Porsche was the overall leader for the 11th consecutive year.... Read More »

Kia seeks J.D. Power title to prove quality gains

12:01 am U.S. ET | July 13, 2015

Kia has set a new goal for itself: to reach No. 1 on the J.D. Power Initial Quality Study. It hopes that doing so will turn around consumers' perception of the brand's quality.... Read More »

How Infiniti climbed quality chart

12:01 am U.S. ET | July 4, 2015

The entire auto industry got a little bit better on quality this year, but few brands jumped in the rankings of a closely watched survey the way Infiniti did. The brand focused on two problem areas, telematics and a noisy transmission, to make big gains in J.D. Power's latest quality ratings.... Read More »

J.D. Power completes NADA car guide purchase

2:37 pm U.S. ET | July 1, 2015

J.D. Power completed its acquisition of NADA's Used Car Guide today after receiving approval from U.S. regulators.... Read More »

Tech propels Kia to best-ever IQS finish

12:01 am U.S. ET | June 22, 2015

While automakers continue to frustrate customers with glitchy technology, has Kia cracked the code? The Korean brand led all other nonpremium marques in the 2015 J.D. Power and Associates Initial Quality Study for the first time -- largely on the strength of improved in-car tech.... Read More »

Kia rises in J.D. Power quality; Japanese fall below average

1:00 pm U.S. ET | June 17, 2015

Kia topped all other nonpremium brands in J.D. Power and Associates' latest survey of new-vehicle quality for the first time ever, while Japanese brands fell below the industry average -- another first in the study's 29-year history.... Read More »

Costco says referrals led to nearly 400,000 U.S. vehicle sales in 2014

2:02 pm U.S. ET | June 9, 2015

In a sign of shifting consumer attitudes, Costco said its dealership referral programs led to sales of 398,875 new and used vehicles in the U.S. in 2014.... Read More »

J.D. Power is buying NADA's Used Car Guide

12:01 am U.S. ET | June 1, 2015

The National Automobile Dealers Association has agreed to sell its 82-year-old Used Car Guide business to J.D. Power and Associates.... Read More »

J.D. Power to buy NADA Used Car Guide

1:00 pm U.S. ET | May 28, 2015

The National Automobile Dealers Association has agreed to sell an 82-year-old institution, its Used Car Guide business, to J.D. Power. The deal is expected to yield shared cost savings and lead to more comprehensive data and new products.... Read More »

Porsche U.S. chief: Raise customer satisfaction

12:01 am U.S. ET | May 9, 2015

Porsche has been at the top of many automotive customer satisfaction surveys. But that's not enough for US chief Detlev von Platen, who is calling for dealers and the company to improve their performance.... Read More »

VW, BMW are top brands among Chinese auto buyers, survey says

April 24, 2015 14:30 CET

Volkswagen is the top pick for Chinese consumers considering buying a vehicle followed by BMW and Buick, according to a survey on auto-purchase sentiment conducted by a research unit of Deutsche Borse.... Read More »

Auto safety technology trumps entertainment for consumers, J.D. Power study finds

1:00 pm U.S. ET | April 22, 2015

Automakers should invest in safety technology, over entertainment and convenience, to satisfy customers, according to a J.D. Power study released today.... Read More »

Hyundai beats VW as China's top-ranked mass-market auto brand

April 13, 2015 11:27 CET

Hyundai beat Volkswagen and General Motors' Buick to be the top-ranked mass-market auto brand in China in a state-backed survey, even as the South Korean automaker's deliveries there fell in the first quarter.... Read More »

Hyundai beats VW, Buick as China’s top-ranked mass-market auto brand

7:10 am U.S. ET | April 13, 2015

Hyundai Motor beat Volkswagen and Buick to be the top-ranked mass-market auto brand in China in a state-backed survey, even as the South Korean automaker’s deliveries there fell in the first quarter.... Read More »

Tailor shopping to your customers, studies suggest

12:01 am U.S. ET | April 13, 2015

If auto dealers and manufacturers would give customers a better shopping experience, those customers would visit dealerships more often and even buy more vehicles, two new studies conclude.... Read More »

Low rates will continue to help auto sales, financing in 2015, experts say

11:45 am U.S. ET | April 8, 2015

Interest rates should remain low for the rest of 2015, helping auto dealerships sell vehicles, experts say. Low interest rates and longer auto-loan terms have largely offset higher transaction prices the past few years, keeping increases in monthly payments to a minimum.... Read More »

Low oil prices drive bullish forecasts for U.S. sales

11:42 am U.S. ET | March 31, 2015

The US auto industry appears to be firmly in the fast lane, at least for the next two years. New-car sales are on track to expand for a sixth consecutive year in 2015 and face few major risks to the streak in 2016, economists said here today at the NADA/J.D. Power Automotive Forum.... Read More »

JIM HENRY

BLOG: If dealers don't weigh in, they can't gripe

12:30 pm U.S. ET | March 25, 2015

Dealers have a chance right now to weigh in on what they like and don’t like about their lenders, and they shouldn’t miss the opportunity.
... Read More »

J.D. Power, MarketShare alliance to help automakers balance marketing, incentive spending

3:04 pm U.S. ET | March 23, 2015

J.D. Power and marketing analytics company MarketShare have teamed up to help automotive sales and marketing executives find the right balance of spending on marketing campaigns and incentives.... Read More »

GM stays strong in dealership-service satisfaction; Jaguar jumps to No. 1 in luxury

1:00 pm U.S. ET | March 18, 2015

General Motors again dominated the top rankings in customer satisfaction at dealership service departments, claiming three of the five highest-scored mainstream brands in a benchmark study released today by JD Power and Associates.... Read More »

Infiniti, Mini, Mitsubishi stores most-improved in responding to Internet leads

12:01 am U.S. ET | March 9, 2015

Infiniti, Mini and Mitsubishi dealerships had the industry's biggest improvements in responsiveness to customer inquiries on the Internet, while Lexus stores led the way for the second consecutive year, according to a newly released study.... Read More »

Lexus wins 4th straight J.D. Power dependability title; Buick rises to No. 2

10:00 am U.S. ET | Feb. 25, 2015

Toyota's Lexus claimed its fourth consecutive title as most-dependable automotive brand after three years of ownership while corporate sibling Scion jumped to ninth place from 22nd a year earlier, J.D. Power and Associates said today. Buick came in at No. 2, rising three spots from last year.... Read More »

Did Subaru store falsify customer surveys?

12:01 am U.S. ET | Feb. 16, 2015

If the allegations prove true, employees at South Coast Subaru went rogue in their efforts to boost customer satisfaction scores. But the tale is about far more than one store. Subaru's lawsuit against the dealership highlights friction between factories and dealers over measuring customer satisfaction.... Read More »

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