5 MINUTES WITH Brett Wheatley, executive director of North America customer service division, Ford Motor Co.

On the changing business model for Motorcraft-branded parts, reducing parts complexity and filling dealers' orders quickly

 

Fixed in time

In the 1940s, the service department of a Ford dealership in California offered an Old West motif along with state-of-the-art lube equipment.

The new Expedition: Big and boxy yet soft and smooth

For the first time in nearly 20 years, Ford has undertaken a full redesign of the Expedition, its largest SUV. Here's some early feedback.

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