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A reliable recipe for dealership success

Many people in our industry fail to grasp the relationship between great employees and customer satisfaction, writes Alan Starling, former NADA chairman.


Families don't want downsized cars

Perhaps the shift to crossovers, SUVs and pickups has less to do with gas prices and more to do with cars becoming unsuitable to the American family's lifestyle, a reader writes.

The details matter to luxury-car buyers

Regularly in your pages I read about Johan de Nysschen's plans to restore the primacy of Cadillac among domestic luxury-car buyers. Based on my initial experience, I am skeptical.

Send a signal to disable texting

I have a simple solution: When a driver sits in a car, a signal would be sent -- just as one is with seat belts -- to disable the phone from texting.

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