Fixed Operations


Clarity on recalls

12:01 am U.S. ET | Oct. 5, 2015

AutoNation's decision not to sell any auto with an unrepaired recall is a good idea. But it's not an easy path. U.S. recalls aren't sorted by severity. AutoNation shouldn't have to hold a recalled vehicle that just needs its owner's manual updated.... Read More »

Off the phone, shops stay on the job

12:01 am U.S. ET | Oct. 5, 2015

A Connecticut dealership group aims to improve its customer handling by tapping a dedicated service department call center run by an outside contractor.... Read More »

M-B seeks Apple experience in service drive

12:01 am U.S. ET | Oct. 5, 2015

Mercedes-Benz USA CEO Steve Cannon wants the brand's dealerships to provide service customers an experience closer to that of an Apple Store, through a digital initiative in the service drive. He expects it to be in all U.S. dealerships by the end of 2016.... Read More »

Nissan recalls Versa to fix suspension prone to corrosion from road salt

12:30 pm U.S. ET | Oct. 2, 2015

Nissan is recalling 218,019 Versa cars in the U.S. to fix a front suspension problem caused by road salt that can corrode the front coil springs.... Read More »

EPA says recall of VW diesel cars 'likely'

2:31 pm U.S. ET | Oct. 1, 2015

The EPA said today that a recall of affected Volkswagen diesel cars in the ongoing emissions scandal would "likely" take place.... Read More »

GM counting on big profits from parts and accessories, GM Financial

2:24 pm U.S. ET | Oct. 1, 2015

General Motors expects to pad its bottom line in coming years from substantial growth in its captive finance arm and its parts and accessories business, GM executives said today.... Read More »


VW's workforce feels effects of emissions scandal

Oct. 1, 2015 15:17 CET

VW Group's global workforce of 600,000 employees is starting to feel the effects of the diesel-emissions scandal as the carmaker cuts spending, drops shifts and freezes hiring in anticipation of fines, recalls and a drop in U.S. sales.... Read More »

Ford to feature Dwayne 'The Rock' Johnson in service ad campaign

12:01 am U.S. ET | Oct. 1, 2015

Chevrolet may be “like a rock,” but Ford now has “The Rock” on its side. Ford today said it has hired Dwayne Johnson, the actor and former wrestler known as “The Rock,” to promote its dealerships’ service departments in a new advertising campaign.... Read More »

Ford recalls new F-150s for cruise control glitch, older Windstars for rear axle problem

11:57 am U.S. ET | Sept. 30, 2015

Ford Motor is recalling about 37,000 of the current-generation F-150s because the adaptive cruise control can be fooled by other trucks on the road and 342,000 Windstar minivans for possible cracking in the rear axle.... Read More »

Hyundai to recall 470,000 Sonatas in the U.S. over engine issue

10:03 am U.S. ET | Sept. 25, 2015

Hyundai said it would recall 470,000 Sonata sedans in the United States to replace faulty engine parts, according to documents filed with the National Highway Traffic Safety Administration.... Read More »


VW customers, dealers seek speedy action on emissions scandal

Sept. 24, 2015 11:32 CET

Volkswagen must move quickly to recall and refit models rigged to pass U.S. emissions tests to limit the long-term impact to its reputation, European dealers and consumer protection bodies say.... Read More »

Ghosn says it would be hard to hide efforts to cheat emissions data

Sept. 23, 2015 11:02 CET

Renault-Nissan CEO Carlos Ghosn said it would be difficult for an automaker to conceal internally an effort to falsify vehicle emissions data, such as has happened at VW. He said the VW diesel scandal is a challenge for other global producers, who now face scrutiny over their own practices.... Read More »

Rosekind says VW's deception weakens confidence in auto safety

10:32 am U.S. ET | Sept. 22, 2015

NHTSA Administrator Mark Rosekind said today the emissions crisis at Volkswagen -- along with major recent recalls at General Motors, Takata and elsewhere -- weakens confidence in the auto industry.... Read More »


Volkswagen owners want payback over pollution-control cheating

12:01 am U.S. ET | Sept. 22, 2015

John Decker bought his 2013 Volkswagen Jetta diesel thinking he was doing his part to improve the environment and reduce his carbon footprint. Now that VW has admitted its claims about the model's performance were false, he just wants the company to buy it back from him.... Read More »

VW faces legal fallout from cheating -- this time in Germany

1:11 pm U.S. ET | Sept. 21, 2015

Volkswagen's legal problems started in the U.S., but the world's biggest carmaker is finding the fallout over its cheating on U.S. environmental tests is extending to its home market.... Read More »


Curious clean-air group discovered VW emissions violations

11:21 am U.S. ET | Sept. 21, 2015

It didn't add up. The Volkswagens were spewing harmful exhaust when testers drove them on the road. In the lab, they were fine. Discrepancies in the European tests on the diesel models of the VW Passat, the VW Jetta and the BMW X5 last year gave Peter Mock an idea.... Read More »

VW shares plunge 20% on emissions scandal; U.S. widens probe

12:21 pm U.S. ET | Sept. 21, 2015

Volkswagen shares had plunged more than 20 percent today, their biggest one-day fall, after the German carmaker admitted it had rigged emissions tests in the United States, and U.S. authorities said they would widen their probe to other manufacturers.... Read More »

Kids' game inspires AutoNation campaign

12:01 am U.S. ET | Sept. 21, 2015

AutoNation executives expect to distribute tens of thousands of pink license plate frames beginning this month as part of its $16 million Drive Pink campaign. As a lead-up to its sponsorship of a college bowl game supporting breast cancer research, the nation's largest new-car retailer will place a pink frame on the back of every vehicle sold or serviced and will ask customers whether they want to donate to the cause.... Read More »

Criminal charges still possible for some GM employees, U.S. says

3:49 pm U.S. ET | Sept. 17, 2015

Federal prosecutors today announced a $900 million fine against General Motors and said they have ruled out criminal charges against some -- but not all -- of the 15 GM employees fired in connection with last year’s ignition-switch recall.... Read More »

Despite settlements, GM still faces exposure in civil suits

3:16 pm U.S. ET | Sept. 17, 2015

General Motors' potential liability over flawed ignition switches isn't over yet, and billions of dollars remain at stake. GM agreed today to pay $575 million to end a shareholder suit tied to the defect and more than 1,380 civil cases by victims. A separate $900 million accord with the U.S. government resolved a criminal probe into the matter.... Read More »

GM sets aside $575 million for death and injury settlements

9:59 am U.S. ET | Sept. 17, 2015

GM said it will take a $575 million charge in the third quarter to settle 1,380 death and injury claims related to 2014 recalls, as well as a class-action lawsuit filed by shareholders.... Read More »

Toyota recalls 423,500 RAV4s in U.S. for windshield wipers issue

1:52 pm U.S. ET | Sept. 17, 2015

Toyota Motor Sales USA said it would recall about 423,500 RAV4 SUVs in the United States for an issue related to windshield wipers.... Read More »

Colo. dealership held liable in test-drive accident

3:15 pm U.S. ET | Sept. 11, 2015

The Colorado Court of Appeals said a dealership is liable for damage resulting from an accident on a test drive because someone from the dealership was in the car with the driver.... Read More »

FCA issues three recalls for 1.7 million trucks

8:12 am U.S. ET | Sept. 10, 2015

Fiat Chrysler Automobiles said it is recalling about 1.73 million trucks for defects including a wiring harness that may short-circuit and set off an airbag. The largest recall covers 1.06 million trucks in the U.S.... Read More »

Cadillac recalls 121,000 ATS sedans for defroster defect

11:06 am U.S. ET | Sept. 9, 2015

General Motors said it is recalling 121,000 Cadillac ATS sedans because the rear-window defroster can overheat and potentially catch fire. The automaker said it is aware of four fires related to the defect, but not of any crashes, injuries or deaths.... Read More »

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Mazda marketer slams autonomous cars, protects 'Zoom-Zoom'

Mazda marketer slams autonomous cars, protects 'Zoom-Zoom'

Russell Wager says he has a 'real problem' with self-driving cars because they could erase popular tag lines and even brands.
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