Keeping on-hold callers holding on

Instead of having on-hold callers listen to a single repetitious message or the sound of silence, a UK dealership has found a way to put the time to good use.


Audi, junior colleges join to develop service techs

Audi of America, enjoying its 90th straight month of sales increases, has a plan to attract more dealership service technicians.


Check engine, check your wallet

Many drivers ignore the check-engine light. But by not paying now, many end up paying more later.


Subaru says dealers are lagging on service

Subaru dealers continue to set sales records in the U.S., but they are not keeping up in their service departments, the brand's U.S. president says.

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