Fixed Operations

GM eases rules on techs' work reports

12:01 am U.S. ET | Sept. 1, 2014
General Motors has retreated from a controversial policy that required dealership service technicians to essentially punch a time clock for every repair order.... Read More »

 

EDITORIAL

GM clears the backlog

12:01 am U.S. ET | Sept. 1, 2014
General Motors finally has a moment to catch its breath after working off a backlog of orders for ignition switches to replace defective ones in 2.6 million recalled vehicles worldwide.... Read More »

 

Perks program lifts struggling store's satisfaction scores, sales

12:01 am U.S. ET | Sept. 1, 2014
Land Rover San Diego is rewarding big spenders with a perks program that offers Padres baseball tickets, dry cleaning runs, preferential service times and other goodies.... Read More »

 

Audi will recall 70,000 cars for potential brake problem

Aug. 29, 2014 16:58 CET
Audi will recall 70,000 cars worldwide because of a potential fault with the brake booster. Audi's A4, A5, A6, A7 and Q7 models equipped with a 3.0-liter diesel engine and built between March and December 2012 are being recalled.... Read More »

 

GM ignition switch fund receives claims for more than 100 deaths

6:34 am U.S. ET | Aug. 27, 2014
A program to compensate victims of crashes linked to a faulty ignition switch in General Motors vehicles has received claims for 107 deaths as of Tuesday, according to a spokeswoman for the lawyer overseeing the program.... Read More »

 

Spiders hooked on gasoline fumes cause another recall, this time for Suzuki

11:06 am U.S. ET | Aug. 27, 2014
Spiders drawn to gasoline vapors and weaving webs that block a hose to vent those vapors have caused Suzuki Motor of America to recall about 19,000 Kizashi midsize sedans from the 2010-13 model years.... Read More »

 

Ford's Quick Lane brand buys naming rights to Detroit bowl game

10:23 am U.S. ET | Aug. 26, 2014
Ford's Quick Lane brand of dealership auto service centers will be sponsoring Detroit's new college football bowl game in December at Ford Field. Members of the Ford family also own the NLF's Detroit Lions, organizers of the bowl. Financial terms of the multiyear title sponsorship were not disclosed.... Read More »

 

JAMIE LaREAU

Dealers are missing an opportunity by not changing that tire

3:41 pm U.S. ET | Aug. 26, 2014
A recent survey reported that 52 percent of American teens ages 15 to 17 do not know how to change a tire. This is where savvy car dealers have an opportunity to do community outreach and get consumers in their doors for new or repeat business.... Read More »

 

Auto-shop class is a win-win for high school grads, dealerships that need mechanics

8:16 am U.S. ET | Aug. 25, 2014
Two years out of high school, Evan Fischbach is earning $40,000 a year. His secret: shop class. Fischbach, 19, has known he wanted to work on cars ever since he took an automotive class in his junior year of high school in Saline, Mich. His college-educated parents wondered if he was aiming too low.... Read More »

 

GM dealers win reprieve on audits to focus on recalls

12:01 am U.S. ET | Aug. 25, 2014
GM told dealers in an Aug. 8 memo that, in recognition of the "unprecedented times" that dealerships are experiencing with the recall onslaught, the company has suspended audits on warranty claims and sales incentives.... Read More »

 

RENTALS ROCKED

Costs add up as companies forced to park recalled vehicles

12:01 am U.S. ET | Aug. 25, 2014
Through July, the cost of the recalls to Avis Budget Group Inc. was at least an "eight-digit number," said CEO Ronald Nelson.... Read More »

 

THE GM RECALL

GM, with ignition parts shipped, must now find recalled cars' owners

12:01 am U.S. ET | Aug. 23, 2014
GM has passed a significant milestone in its campaign to replace potentially defective ignition switches in millions of cars recalled worldwide: It cleared its backlog of parts orders. Now comes another tough task: Finding the roughly 1 million owners of cars covered by the recall who haven't contacted a dealership.... Read More »

 

Recalls have little to no impact on residual values, study says

5:16 pm U.S. ET | Aug. 21, 2014
Recalls have almost no effect on vehicle depreciation rates, a new study found. Even widespread recalls that generate sweeping publicity had little to no effect on residual values, which represent the value of a used vehicle. The study comes as the U.S. auto industry will set a record in 2014 for vehicle recalls.... Read More »

 

NHTSA launches VIN tool to search for recalls

12:01 am U.S. ET | Aug. 20, 2014
Car buyers and owners can use a vehicle's identification number to identify open or unrepaired safety recalls with a new search tool released by NHTSA starting today. Consumers enter a VIN to find out whether the vehicle has any open, unrepaired recalls and whether the automaker has a fix available.... Read More »

 

JAMES B. TREECE

Searching far and wide for service techs

9:30 am U.S. ET | Aug. 20, 2014
How far is your dealership willing to go to get well-qualified service technicians? GM dealers in the Mideast went all the way to the Philippines.... Read More »

 

THE GM RECALL

GM expands website for owners of recalled vehicles

12:18 pm U.S. ET | Aug. 19, 2014
General Motors' website for owners of its vehicles recalled for faulty ignition switches has been expanded to include all 20 models involved, the automaker said.... Read More »

 

Daimler to recall 50,000 Smarts in China

Aug. 15, 2014 12:33 CET
Daimler is recalling about 50,000 Smart ForTwos in China. Authorities identified that vibrations can cause the V-belt, an engine component that drives the cooling fan and the alternator, to tear.... Read More »

 

THE GM RECALL

U.S. judge appoints lead counsel for GM ignition-switch cases

7:06 pm U.S. ET | Aug. 15, 2014
A federal judge has appointed two lawyers who led cases against Toyota, and a plaintiffs' attorney from Texas, to lead litigation against General Motors related to a faulty ignition switch that prompted the recall of millions of vehicles this year.... Read More »

 

Ford recalls 2013 Escape for 11th time, this time for wiring problem

3:43 pm U.S. ET | Aug. 15, 2014
Ford has issued its 11th recall on the 2013 Escape crossover, this time because a wiring problem could cause the engine to hesitate or stall. The recall covers 159,395 Escapes and Focus ST hatchbacks from the 2013 and 2014 model years with turbocharged 2.0-liter engines in North America.... Read More »

 

Q&A

Flat fees for F&I products? It's possible

12:01 am U.S. ET | Aug. 13, 2014
It's a matter of "when" rather than "if" U.S. regulators will force auto lenders to switch to flat fees from dealer reserve, says John Pappanastos, CEO of EFG Companies, a major F&I administrator. Flat fees for F&I products could follow, he says. And if that happens, he says dealerships likely will reap lower revenues per vehicle and try to make up for it by selling F&I products to a greater share of customers.... Read More »

 

High-tech toys drive service contract sales

12:01 am U.S. ET | Aug. 11, 2014
In-vehicle, high-tech toys and consumers' urge to protect them are driving sales of extended service contracts, some finance and insurance professionals say.... Read More »

 

Attorneys for GM customers compete to lead ignition-switch legal battle

1:34 pm U.S. ET | Aug. 11, 2014
Lawyers for GM customers are jostling to lead lawsuits over faulty ignition switches. They don't know what they can sue for -- a judge will tell them that -- but they do want to be in charge.... Read More »

 

GM loses bid to dismiss revived ignition-switch lawsuit

12:52 pm U.S. ET | Aug. 9, 2014
General Motors failed to convince a Georgia judge to dismiss a revived lawsuit over the death of a 29-year-old woman that helped trigger the automaker's ignition-switch recall crisis. Cobb County State Court Judge Kathryn Tanksley today set a trial date for April 2016.... Read More »

 

VW recalls 189,000 Tiguan SUVs in N. America for potential stalling

9:34 am U.S. ET | Aug. 9, 2014
Volkswagen is recalling 189,490 Tiguan small SUVs in North America for potential stalling issues.... Read More »

 

Victims' claims for GM compensation pour in

11:40 am U.S. ET | Aug. 8, 2014
More than half of the 113 applications submitted in the first week of General Motors' compensation program for victims of its faulty ignition switch were death claims. Sixty-four claims were filed on behalf of people who died in crashes allegedly caused by the defective part, said Camille Biros, deputy administrator of the program being overseen by victim-compensation specialist Kenneth Feinberg, in an interview.... Read More »

 

Latest digital edition
Digital Edition Archive
Table of Contents
 Automotive News
News by Brand


Rocket Fuel