Bad ethics come from factory, too

The tactics often employed to bully dealers to participate in manufacturers' mostly self-serving, revenue-enhancing programs are why state franchise laws are in place.


Mustang owners sue Ford, claiming 2016 Shelby GT350 overheats, loses power

Disgruntled Shelby GT350 Mustang owners are suing Ford in federal court for about $228 million, claiming the automaker sold them 2016 model-year performance cars that overheat and lose power.

| UPDATED: 3/16/17 4:30 pm ET - adds detail
Buick, Lexus return to top spots in service satisfaction scorecard

Buick and Lexus regained their familiar top rankings in J.D. Power's latest scorecard of satisfaction with dealership service departments, helping the U.S. industry improve for a second straight year.


State Farm partners with Openbay for auto maintenance, repairs

State Farm Mutual Automobile Insurance has tied up with Openbay, an online marketplace for automotive maintenance and repair, the companies said.


Ford service network turns to 'Rock' for stability

Ford hopes Dwayne “The Rock” Johnson can boost sales at its service centers by convincing customers to choose Ford over third-party repair shops.

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