Truck craze, tech stretch purse strings, auto loans

Americans' love of pricey pickups, crossovers and SUVs is stretching their wallets, leading lenders to bend over backward to keep monthly payments affordable.

Truck craze, tech stretch purse strings, auto loans

Americans' love of pricey pickups, crossovers and SUVs is stretching their wallets, leading lenders to bend over backward to keep monthly payments affordable.

Captives go online to educate consumers

Some captives have put their lease-end education tools online to improve customer satisfaction with an experience that too often leaves consumers with questions.


Video meetings boost profits

John Eagle Auto Group in Dallas holds monthly video conferences to help F&I staff brainstorm ways to improve profits at its 12 Texas dealerships.


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