In retail, learning never stops

Keep training, says Dina Wilson, general manager and F&I director at Timbrook Kia in Cumberland, Md. “There is something new every day. Something changes somewhere or you learn a new twist,” she said. “You have to adapt to the people and to technology and everything changing. I don’t care how old you are.”

Have a good F&I tip to share? Email Hannah Lutz at



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